400 Lou Ambers Dr G7
Herkimer NY 13350
	(315) 867-1888	
Robert P Dukette
Objective	To obtain a User Support Engineer position that allows me to learn new technologies while utilizing my experience and skills.	
Experience	Nov 2002 – Aug 2003	     Best Buy	Syracuse, NY
PC Technician
•	Repairing & troubleshooting everyday PC/Internet related problems.
•	Resolving security issues within current operating systems.
•	Provided customer service including phone consultation.	
	•	Developed people skills very efficiently.	
	2001-2002	      Lanphreaks Tournament	Baldwinsville, NY
Network Administrator
•	Administered network during 40 player gaming tournament.
•	Managed FreeBSD, Linux, and Windows 2000 servers.
•	Monthly event.	
		
Education	1999-2003	Liverpool High School	Liverpool, NY
•	Cisco Networking Academy – Semesters 1-4
•	A+ Certification Prep Class	
Interests	•	Building and maintaining LANs. Administering servers. Troubleshooting hardware and software related problems.	
Skills	•	Extensive Cisco Router/Switch knowledge
•	Linux/Unix, Windows Server 2003, 2000, 98, 95, skills.
•	Solid Windows XP knowledge.	

Mobile (315) 269 – 2885
E-mail: xerxes@twcny.rr.com