Actual dialog of a former WordPerfect Customer Support employee:

"Ridge Hall computer assistant; may I help you?"
"Yes, well, I'm having trouble with WordPerfect."

"What sort of trouble?"
"Well, I was just typing along, and all of a sudden the words went
away."
 
"Went away?"
"They disappeared."

"Hmm. So what does your screen look like now?"
"Nothing."

"Nothing?"
"It's blank; it won't accept anything when I type."
 
"Are you still in WordPerfect, or did you get out?"
"How do I tell?"

"Can you see the C:\ prompt on the screen?"
"What's a sea-prompt?"
 
"Never mind. Can you move the cursor around on the screen?"
"There isn't any cursor: I told you, it won't accept anything I
 type."
 
"Does your monitor have a power indicator?"
"What's a monitor?"
 
"It's the thing with the screen on it that looks like a TV. Does it
 have a little light that tells you when it's on?"
"I don't know."
 
"Well, then look on the back of the monitor and find where the power
 cord goes into it. Can you see that?"
"Yes, I think so."
 
"Great! Follow the cord to the plug, and tell me if it's plugged into
 the wall."
"Yes, it is."
 
"When you were behind the monitor, did you
 notice that there were two cables plugged into the back of it, not
 just one?"
"No."
 
"Well, there are. I need you to look back there
 again and find the other cable."
"Okay, here it is."
 
"Follow it for me, and tell me if it's plugged securely into the back
 of your computer."
"I can't reach."
 
"Uh huh. Well, can you see if it is?"
"No."
 
"Even if you maybe put your knee on something and lean way
 over?" 
"Oh, it's not because I don't have the right angle - it's
 because it's dark."
 
"Dark?"
"Yes-the office light is off, and the only light I have is
 coming in from the window."
 
"Well, turn on the office light then."
"I can't."
 
"No? Why not?"
"Because there's a power outage."
 
"A power  ...  A power outage?  Aha!  Okay, we've got
 it licked now. Do you still have the boxes and manuals and packing
 stuff your computer came in?"
"Well, yes, I keep them in the closet."
 
 
"Good! Go get them, and unplug your system and pack it up
 just like it was when you got it. Then take it back to the store you
 bought it from."
"Really? Is it that bad?"
 
"Yes, I'm afraid it is."
"Well, all right then, I suppose. What do I tell them?"
 
"Tell them you're too stupid to own a computer."