Problem statement : automated timesheet, login smart card systems, timekeeper, authentication management systems, voice-call-manager, epbax systems potential expandable solutions into the bss/oss ...namespace in telecom domain. Opportunity : Given the context of scope of integrated solutions that can integrate and track , the epbax/voice_call managers viz. incomming out , out-going calls ability to integrate and track the same with automated time-keeper, logger and authentication systems, monitor incomming/outgoing calls ...trace/track validity and authenticity of calls as also maintain caller-sheet for individual users and extensions on a epbax or voice_call manager. ability to export such logs and data into DSS systems (spread sheets) for managament utilization, as also ability to use a pin or authentication for all out-going calls from such epbax or voice call managers. A clustered hosts to loadbalance the traffic or authentication requests viz. windows mcs or aix hacmp or linux vcs , other such cluster's in the market ...should suffice, to scale the solution feasible in to large mobile networks, given the context of a 'cell' ...centric GSM networks ...thus scalable to any of the gsm/wll ability to bundle a authentication and routing (rip) ...into a clustered mechanism to make the process lite weight and transperent...offers all the more highly viable option. ...ability import / export such data (utilization of services ...call duration, pulse rate ...etc) ...into dss/BI systems for management decision making and CRM utilization would be of great use. ----------------------------------------------------------------------------------------------------------------------------- Note: The above problem statement having been encountered in various scenarios and detailed in various 'Proof of concepts' as mentioned in 'http://uk.geocities.com/ravivenkatus/projects.pdf' ....apply appropriate 'use-case' modeling, rationalize and arrive at a workable and feasible solution both commercially and techinically viable.