Name: Ravikant Vishnu Patankar

Nationality: Indian

Education: B.Sc.(Chem), M.Sc.(Bio-Chemistry)

Designation: Senior Member of Technical Staff (In Software Industry)

Please visit Web Site http://www.Ravi Patankar.com
Contact: ravi patankar

Address: 510, South Burnside avn, aprt # 5 J, Park LaBrea, Los Angeles, California, CA 90036.

Tele No: 323 571 8915

Experience:
  • 2002 - 31 July 2002 - Senior Member of Technical Staff

  • 1999 - Joined Persistent Systems Pvt. Ltd., Pune as "Member of Technical Staff-Support Services".

  • 1995-1999 - A freelance developer.

Projects Undertaken:

Support:

Sept 2001 - 31 July 2002:

Support for Netpoint applications:

In Sept 2001, received special training on Support for NetPoint Solutions of Oblix, at Oblix, Cupertino, USA.

Details: The NetPoint product is a Web based tool, consisting of Identity system and Access Management system. This is a very large product and could be customized by using XSL-XML and to some extend Java scripts. The underlying database is LDAP where all the product and user related information is stored.
The initial communication with the customer is through e mail or a proprietary tool Case Manager. Customer describes the problem or the required enhancement in the product. Following technical knowledge is essential for supporting these products:
  • Understanding and using LADP directory structure.
  • Knowledge of using LDAP tools like ldp.
  • Understanding and sometimes modifying XML-XSL files.
  • Understanding Web server technology and editing configuration files of the Web servers.
  • Knowledge of using and modifying, all the features of NetPoint applications contained in Identity System and Access Management System.
The project involves following tasks:
  • Creating cases for the customers.
  • Investing the queries.
  • Find solutions for the queries.
  • Interact with the customers and provide suitable and satisfactory solutions using electronic or Web based media and sometimes through teleconference.
  • If required, file an RFE (Reference for enhancement) or a bug while resolving the case.
  • Create knowledge-based articles from the solved cases.
  • Create knowledge-based articles from the investigation experience.
Technical details of the provided Oblix support:

  • Explain uses of the products in the administrative point of view.
  • Supporting different versions of the product.
  • The above-mentioned versions could be installed and configured in different and varied environments.
  • Explain installation and initial configuration processes of the products in different combinations.
  • Explain configuration and tuning of the product.
  • Help in customizing the product in the look and feel.
  • Explaining and educating on directory.
  • Explaining security angle to the customer.
  • Helping in designing complete application.
  • Integrating the product with proprietary applications.
  • Generating Documentation from the support experience.
  • Filing bugs and RFEs.
Support for Persistent System�s Data Infrastructure suite:

Sept 1999-Sept 2001:

This suite contained three individual products Enlist, Ensure and Enquire. These three product dealt with the reporting tools like Microsoft Access in connection with the directories, Synchronizing different databases with the directories and creating virtual directories using underlying database/directory.
Developed technical and commercial support activity for these Data Infrastructure suite. Undertook tasks like keeping in touch with all the contacts that were registered through the company Web site. Resolved and maintained track of all the support queries using Bugzilla Bug tracking system. Analyzing the customer queries and the log files. Following up with the developers and sending appropriate replies, was the process being used to achieve the goal. Suggesting befitting DIT for the contacts as per their requirements was important part of the support. Developed documentation and web based articles describing the features of the products.

Developing Contact database system for the support:

Tools used:
  • Visual Basic 6.0. DAO object model along with Outlook objects.
  • HTML
  • ADO
  • ASP
  • XML-XSL
This application converts all the contact related information into customized fields in MS Outlook and appends a table in MS Access.

Usage of the Contact Database:

  1. Process the collected data for analysis.
  2. Display the information on web for internal use.
  3. Make Update-Insert-Delete operations on the information using forms on web
Developing of the sample Applications:

PSPL has three products, which deal with directories. Enlist is a Report Server. Any ODBC-compliant application can use Enlist to create reports on the directory data.

Developed sample applications for the prospective customers. These applications demonstrate how to connect to the directory using Enlist and the respective tool.

Tools used:
  • Java using JDBC-ODBC bridge.
  • Java using servlet.
  • Java applets using scripts.
  • Visual Basic using ASP.
  • Visual Basic using scripting language.
  • Visual Basic using XSL-XML extension.
Development of Web site for company:

Developed all the pages for documentation on Home Web Site. Developed a part of Dynamic application on Home Web Site. Maintained and updated Home Web Site which is on Linux machine.

Tools Used
  • HTML
  • ASP
  • ADO Miscellaneous Jobs:
  • Using Microsoft Office tools extensively for testing the products.
  • Sundry applications in Visual Basic.
  • Keeping back up with Visual source safe.
  • Familiar with the network environment. Uses Win NT platform.
  • Handling of Linux machine for keeping company web site up to date. Well versed with FTP.
  • Uses Microsoft outlook extensively.
  • Involved in a project on LDAP.
  • Involved in Development of Dynamic Web applications using IIS Server and ASP pages.
  • Developed test harness in Visual basic.
  • Familiar with SQL queries.
    • Previous Experience:

    Complete Accounts / Inventory maintenance program:

    • Transaction Module
    • Stocks module
    • Balance sheet module
    • Customer and creditors database.
    It is a single entry program. An entered transaction, will effect all respective changes through Cash Book-Sales or Purchase Register-Stocks. It is an on line system. Final balances are updated automatically till the last entry.

    Tools Used
    • FoxPro 2.6.
    Converted to Windows application using VB as front end.

    Sales Promotion Program:

    Maintains customer database with respective information as Name, Address, Requirements, status, capacities, Telephone and Fax numbers etc. Could be indexed and viewed on any field.
    For Sales staff: prints schedule for calling on customers, supply time table, Outstation information, List of Display items etc.

    Tools Used
    • Dbase III.
    • Converted to Windows application using VB as front end.
    Experience with the directories:

    • Netscape 4.1 and iPlanet 5.0 beta.
    • Active Directory:
    • Novell NDS:
    • IBM Secure Way:
    • Creating instances.
    • Creating Root and other nodes.
    • Setting ACI.
    • Creating DIT as per the requirements.
    • Using LDIF file to upload-add-modify-search schema.
    • Using group membership functions.
    • Manage directory data through command prompt.
    • Used upload-add-modify-search functions with LDAP client like LDP.
    Experience with the Web Servers:

    • Netscape Webserver 4.x
    • iPlanet Webserver 5.x
    • IIS 5.0
    • Apache
    • Installation of the Webservers
    • Creating a new Web server instance
    • Using Document root
    • Configuration of the Web server instance
    • Running cgi-perl scripts using the interface
    • Using the Netpoint plug-ins with the web servers
    • Creating SSL instances
    Experience with the Operating Systems:

    • Windows NT
    • Windows 2000
    • Solaris 8.0
    Technical Documentation:
    Documented procedures for using and modifying number of features in the Netpoint applications. Standard directory procedures were defined and created knowledge based articles for all the products used. Created small articles on the simple sample programs on the experience gained and uploaded these article on the personal web site http://www.geocities.com/ravi_patankar2000/software.html Skill set:

    Web Server Technologies:
    • iplanet Web Server
    • IIS
    • Apache
    Programing Languages:
    • Visual basic 6.0 (Not an expert)
    • C ++ (Can understand programs)
    • Java (Not an expert)
    • Dbase III (expert)
    • Fox pro 2.6 (expert)
    RDBMS:
    • Oracle (Not an expert)
    • Microsoft Access (Expert)
    • SQL Server 7.0 (Good)
    • MySQL (Good)
    Internet technologies:
    • HTML (Expert)
    • VB Script (Not an expert)
    • Java Script (Not an expert)
    • XML-XSL (Not an expert)
    Data Access Technologies:
    • DAO
    • ADO
    • ODBC
    • JDBC
    LDAP:
    • LDAP version 3
    • iplanet Directory Server
    • iPlanet 5.0 Beta
    • Active directory
    • Enlist Report Server
    • Enquire Directory Server
    • Ensure Synchronization Server
    • LDP
    • LDAP browser in java
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