Rami M. Basheer Al-Hasan

Summary

Four years of extensive hands-on experience in telecommunication software solutions, especially in IP Telephony and VoIP field, with wide range of programming languages skills.

Personal Information

Nationality: Jordanian.                        Residency: Jordan.

Date of Birth: September 11^th, 1977.     Place of Birth: Kuwait.

Marital Status: Married and have one child.

Languages: Arabic: mother language. English: fluent (read/write/speak).

Education

B.Sc. in Electrical Engineering: University of Jordan, 2001.

Courses of Relevance: Digital Comm. Systems, Cellular Comm. Systems, Optical Comm. Systems, Comm. Circuits, Computer Networks, Analog and Digital Comm., OOP Using Java and Visual C++, Artificial Intelligence.

Jordanian Secondary Education Certificate: Scientific Stream, 1996.

Average: 94.8%.

Graduation Project

PSTN-H323 Gateway. Project involved design and implementation of VoIP gateway. Software was built using Microsoft Visual C++, TAPI 3.0, and DirectShow multimedia streaming API.

Experience

September 2000 – till now.

Globitel Converged Telecom Solutions

·          Position: Team Leader and Senior Software Developer.

·          Led my team to develop an IVR system which:

ý       Implements automatic voice recognition platform that includes voice streaming to telephony hardware and natural language grammars using Nuance technologies.

ý       Integrates with Intel NetMerge CTI server, for call information, and control.

ý       Parses and executes VoiceXML scripted IVR call flows.

ý       Has web graphical interface that builds VoiceXML IVR scripts.

·          Most of experience is on development and deployment of various enterprise-level, carrier-class projects for different regional telecom operators (Landline and GSM).

·          Designed and developed a high-performance, Visual C++ based, VoIP call recording system for H323, SIP, Cisco Skinny, and RTP protocols. Voice was compressed using GSM and TrueSpeech technologies. Cisco IPCC and Ericsson MD110 are sample target platforms.

·          Administered integration between Cisco ISN IVR solution and Nuance ASR voice recognition server, for one of the large GSM operators, to voice-automate their IVR system.

·          Developed Visual C++ applications using proprietary APIs of various hardware vendors to control telephony services as conferencing, coaching, call recording and fax transmission and reception for analog and digital lines.

·          Basic team player in analysis, design, implementation, integration testing and maintenance of different systems as:

ý       Customized call center solutions, which include many features as ACD, Voice Mail, IVR, Fax on Demand, Digital Recording, Email, Paging, SMS, CDR, database management and reporting etc.

ý       Customized Unified messaging solutions.

ý       Customized Call recording solutions, with web-based administration and client software.

July 2000 – September 2000

Globitel Converged Telecom Solutions

·          Full-time trainee: as a requirement of university bachelor program.

·          Training was about telecom solutions developed by Globitel.

·          After giving an excellent performance, Globitel offered me a part-timer job, while completing my last year in engineering college.

Skills

·          Proven experience on analyzing customer requirements, creating detailed component and network structure designs, and implementing end-to-end telecom solutions.

·          Well-known for being an adaptive, quick-learner with fast troubleshooting skills; spotting problems and suggesting solutions. Also being committed to quality software development and OOP methodologies.

·          Extensive working knowledge in packets' sniffing and protocols' parsing as TCP, UDP, H323, ISDN Q931, H225.0 CS & RAS, H245, SIP/SDP, Cisco Skinny, RTP, MGCP/MEGACO, and ASN.1 PER Encoding.

·          Talented in using different telephony hardware from various vendors as Intel (Dialogic), Aculab, and PIKA. These telephony hardware targets different telephony platforms e.g. analog CO lines, analog and digital PBX extensions, E1 lines, and SS7 links.

·          Skilled on using C, C++ APIs and SDKs of telecom hardware vendors, also on other telephony related APIs as Nuance ASR, Sakhr TTS, Intel Host Media Processing, Intel NetMerge, Cisco CTIOS, and TAPI 2.2/3.0.

·          Proficient in the following Microsoft languages and technologies: Visual C++ (6.0 & .NET), Visual Basic, ATL, MFC, COM, DCOM, ActiveX, Multithreaded Applications, Windows Services, Win32 APIs, DirectShow, ACM, RSM, Winsock, ADO, and ODBC.

·          Web design and development using ASP, DHTML, CSS, VBScript, Java script. XML. VoiceXML, XML Web Services, and IIS 5.0.

·          Database administration and development on SQL Server, Oracle, and MS Access.

·          Heavy user of Microsoft Office, Project, Visio, SourceSafe applications.

·          Trained on VB.NET, ADO.NET, and ASP.NET.

·          Computer Hardware and Software maintenance, installations, troubleshooting and diagnosis.

Technical Courses

·          CTI Integration with Samsung PBXs (Seoul, South Korea).

·          Developing MS ASP.NET Web Applications Using Visual Studio .NET.

·          Introduction to ASP.NET.

·          Programming with MS ADO.NET.

·          Advanced Programming with MS Visual Basic .NET.

·          Introduction to MS Visual Basic .NET.

·          Oracle Database Administration.

·          IEEE Leadership Training Program (Eindhoven, Holland).

·          C language course.

·          Computer networks course and especially TCP/IP networking.

·          Electronics Design & PCB Manufacturing Using CAD Packages.

·          Computer maintenance course.

Professional Memberships

·          Institute of Electrical and Electronics Engineers (IEEE) member.

·          Jordan Engineers Association (JEA) Member.

Volunteer Experience

October 1999 – August 2000

Elected Chairman of IEEE Student Branch - University of Jordan.

·          Organized meetings, extracurricular courses, technical visits, and challenging contests.

·          Represented my University’s Student Branch in the IEEE Student Branch Congress 2000 (Eindhoven, Holland). The congress program was full of lectures, seminars, technical visits to industry leaders, and workshops on electro-technical subjects.