PROFESSIONAL PROFILE:

         Information System professional graduated in Computer Science with over 4 years of practical experience with broad-based technical knowledge of Computer Technical Support, Helpdesk Analysis, Software Test Engineering, Graphics and Web Designing.
      Well traveled man, auto-didactic person, experienced in providing leadership, and efficient work in-group, liaison problem solving, skills to implement creative solutions to a variety of challenging problems, steadfastness in resolving problems, keeps updated and informed about the latest and upcoming computer market technologies. Presents extensive experience in providing Hardware and Software Analysis, Diagnosis and problem solving in a timely manner over personal computers, LAN and WAN networks running multi-platforms Operational Systems as UNIX, LINUX or Windows NT. Solid experience in the latest Web Designing and image editing tools, which includes Java Script, HTML language, Adobe family and considerable familiarity in programming in Visual Basic, Borland DELPHI, COBOL, NATURAL, using Oracle and SQL databases.

  OBJECTIVE:

             To offer my expertise at troubleshooting computer hardware and software problems, designing websites or testing software and firmware, and my strong technical abilities to an organization that can use a well-trained and knowledgeable young professional with a reputation as a hard worker and a quick learner.

 LANGUAGES: 

�          Fluently speak, read, and write English, Portuguese, Arabic, and Spanish.

PROFESSIONAL EXPERIENCE: 

SOFTWARE TEST ENGINEER.  

       Microsoft Confidential Project assigned for VOLT SERVICES GROUP.

       Redmond, WA  (2001-present)

�          Performs proficient evaluation and software testing  to verify that programs function accordingly to specifications and standards by performing identification, analyzes, tracking and documents defects, questionable functions, errors, and inconsistencies in software program functions, outputs, online screens, and content.

�          Participate in  Microsoft’s XBOX game testing project performing games and firmware testing.

PC TECHNICAL SUPPORT AND HELPDESK ANALYST .

       Datanetbbs, Brazil (1996);  Infraero, Brazil (1997);   Prodepa, Brazil (1998);  Amazon Network,    

       Brazil (2/2000 - 5/2000)

�          A solid understanding of the desktop computing environment.

�          Performed successful Hardware and Software Troubleshooting, Analyses, Diagnoses, maintenance, repair and upgrading service including Windows NT and  LINUX.

�          Solid experience in offering Phone Customer Technical Support service.

�          Gained thorough understanding of  TCP/IP Protocols.

�          Investigate reports of problems with hardware, software, and peripherals, then coordinate repairs and ensure problems are resolved; provide daily support for services such as printing, e-mail, system backups, disk printer management, e-mail administrationand Softwares Supported users on internet and intranet technology.

WEBSITE DESIGNER .

       Digital Producoes Plubicity and Advertising, Image Editor, Brazil (6/1999 - 9/1999);

       AHIMOR,  Brazil (5/1999 – 2/2000)

�          Fluency in web design programs: HTML using Dreamweaver, FrontPage 98/2000, FTP.

�          Fluency in web-related programs including: Corel Draw, Paint Shop Pro, Adobe Acrobat and Adobe Photoshop, Java Scripts.

�          Good performance in dealing with Exchange Sever.

�          Strong ability to think creatively and suggest alternative web site design/development solutions.

�          Efficiency to take initiative to achieve individual and team deliverables on time.

�          Highly motivated and able to handle multiple projects at once.
 

SYSTEMS ANALYST.

      Banpara,  Brazil  (1996)    

�          Developed bank financial and accounting programs using Natural and Cobol language.

�          Visual Basic

�          Borland Delphi

�          Microsoft Access

�          Software developing using SQL or Oracle database.

�          Developed modules and processes to assist with financial analysis and scalability.

EDUCATION AND TRAINING:

BS

Computer Science

CESUPA                                                            1999

Brazil 

    Courses taken included:

�   Advanced Web Designer.
  �   Introduction to Virtual Reality.
  �   Object-Oriented Development.
   �   Relational Database Theory.
   �   Troubleshooting, Maintaining   & Repairing PCs.
   �   Windows NT.
   �   Oracle and SQL. Server 2000
   �   Java Scripts.

 
BA   (3 years - Unconcluded)

Social Science.

UFPa.                                                           1994

Brazil.

BA  (2 years - Unconcluded)                  

Business Administration.                           1993

UNAMA.

Brazil

 
CCBEU (Centro Cultural Brasil Estados Unidos)

Certification of Advanced English           1991

PERSONAL:  Am an adaptable professional with a reputation for unquestioned loyalty and honesty, and exceptional communication skills.