This issue may occur if the URL for the result contains encoded characters. ---------------------------------- SYMPTOMS When you try to view Web pages in Microsoft Internet Explorer after you install The Microsoft Network (MSN) version 5.1 and then connect to MSN, you may receive the following error message: Page cannot be displayed RESOLUTION This issue occurs if you turn on the Use a proxy server option but no proxy server is listed in Internet Explorer. --------------------------- CAUSE This problem may occur because of the existence of a corrupt or damaged Internet Explorer index file. RESOLUTION To resolve this problem, delete the Index.dat file in Internet Explorer: In Internet Explorer, on the Tools menu, click Internet Options. On the General tab, under Temporary Internet files, click Delete Files. On the Delete Files dialog box message that is displayed, click OK. Under History, click Clear History. On the Delete all items in your History folder? dialog box, click OK. Quit Internet Explorer. Log on to the computer by using the account of a user who does not experience the problem, and then open a command prompt. Change the directory to the following path: drive:\Documents and Settings\username\Local Settings\Temporary Internet Files\Content.IE5 Type del index.dat, and then press ENTER. Exit the command prompt and then restart the computer. The Index.dat file is re-created the next time that you log on to the computer. --------------------------------------- SYMPTOMS When you use the following steps to configure Windows, you may receive a "cannot display the page" error message: Click Start, and then click Help and Support. Click Customizing your computer. Click Configuring Windows using policy. Click Windows XP in the "Customizing your computer using Group Policy" Help topic. Click Computer Configuration in the "Group Policy settings for Windows 2000 and Windows XP" Help topic. Click Network in the "Computer Configuration" Help topic. Click Network Connections in the "Network" Help topic. You also receive the "cannot display the page" error message if you use the following steps: Click Start, and then click Help and Support. Click Customizing your computer. Click Configuring Windows using policy. Click Windows XP in the "Customizing your computer using Group Policy" Help topic. Click User Configuration in the "Group Policy settings for Windows 2000 and Windows XP" Help topic. Click Network in the "Computer Configuration" Help topic. Click Network Connections in the "Network" Help topic. STATUS Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. ---------------------------------------------------- SYMPTOMS When you try to view Web pages in Microsoft Internet Explorer after you install The Microsoft Network (MSN) version 5.1 and then connect to MSN, you may receive the following error message: Page cannot be displayed CAUSE This issue occurs if you turn on the Use a proxy server option but no proxy server is listed in Internet Explorer. RESOLUTION To resolve this issue, turn off the Use a proxy server option in Internet Explorer, and then turn on the Automatically detect settings option: In Internet Explorer, click Internet Options on the Tools menu. On the Connections tab, click the MSN dial-up connection in the Dial-up settings box, and then click Settings. Under Proxy server, click to clear the Use a proxy server check box. Under Automatic configuration, click to select the Automatically detect settings check box. Click OK to save the changes, and then try again to view Web pages in Internet Explorer. -------------------------------------------- SYMPTOMS When you attempt to browse the Internet by using a fully qualified domain name (such as www.microsoft.com), you may receive the following error message: The page cannot be displayed If you are using America Online (AOL), the error message may be: No page to display or action cancelled Note that you may be able to browse the Internet by using an Internet Protocol (IP) address. CAUSE This behavior can occur for either of the following reasons: Internet Connection Sharing (ICS) was installed but not configured before you upgraded to Windows Millennium Edition (Me). Several Internet service providers (ISPs) modified the Winsock2 section of the registry. RESOLUTION WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. To resolve this issue: Check to see if the IcsLocalDomainName value exists in the registry. The IcsLocalDomainName value is located in the following registry key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\MSTCP If the value does exist, remove it by using any of the following methods. If the value does not exist, skip to step 2. Click Start, point to Settings, click Control Panel, and then double-click Network. Click Internet Connection Sharing, click Remove, click OK, and then click OK. If you are prompted to reboot the computer, do so. Click Start, point to Settings, click Control Panel, double-click Add/Remove Programs. Click the Windows Setup tab, click Communications, click Details, click to clear the Internet Connection Sharing check box, and then click OK. Double-click My Network Places on your desktop, and then run the Home Networking Wizard. If you are prompted to reboot your computer, do so. Note that you can click No, this computer does not use the Internet and No, do not create a Home Networking Setup disk if you do not want to complete the Home Networking Wizard to configure your ISP and your internal network adapter. Locate and click the following registry key, and then delete the IcsLocalDomainName value: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\MSTCP Locate and click the following registry key, and then delete the Winsock2 registry key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services When you remove this registry key, any incorrect entries that may be causing Domain Name System (DNS) errors are removed. Click Start, point to Settings, click Control Panel, double-click Add/Remove Programs. Click Communications on the Windows Setup tab, click Details, click to clear the Dial-Up Networking check box (if it is selected), click OK, and then click OK. If you are prompted to reboot your computer, click No. Click Start, point to Settings, click Control Panel, double-click Add/Remove Programs. Click Communications on the Windows Setup tab, click Details, click to select the Dial-Up Networking check box, click OK, and then click OK. If you are prompted to reboot your computer, click Yes. Note that when you click to clear or click to select the Dial-Up Networking check box, the Winsock2 registry key to is rebuilt. ------------------------------------------------------------