Mark Garland
Career
Summary
Marketing/Sales Support with national /international experience
in Wireless-Infrastructure equipment, and Government signal
surveillance equipment. A self-starter with imagination and a
desire to get the job done. Proven communications skills combined
with a sincere desire to help the customer.
Professional Experience
DRS Signal Solutions 2002-Present
MCI Worldcom 1999-2002
Network Engineer DISN-NOC
Duties include direct customer technical support and testing of DOD telecom system.
MCI Worldcom 1998-1999
DSN Attendant Services
Duties include direct customer support of DOD telecom system.Arranged teleconferences, phone patch activity and maintained a database of global DSN numbers.
Watkins-Johnson Company (N.Y.S.E )
1989-1998
Sales Support Administrator-Telecommunications Group, Gaithersburg, MD 1997-'98
Support of marketing at a high technology RF communications company. Managed inventory of demonstration equipment, tracked location and availability of same, coordinated equipment for service and shipping. Assisted in preparation of advanced orders for trade shows, including: booth space rental, electrical and telephone hookups, exhibit setup and dismantling, drayage, and shipping. Duties included providing equipment and logistics support, and on-site assistance for trade shows and symposia. Evaluated project specifications for outside services, assisted Purchasing Department in acquisition of estimates. Master of Ceremonies during symposia as well as voicing training and sales presentation videos. Served booth duty at commercial and US Government trade shows. Engineered audio recordings of company functions for archive. Photographed company functions for the WJ Newsletter. Interviewed live on world wide shortwave broadcast during the 1994 Winter SWL Festival. Invited speaker at Dayton Hamvention, spoke extemporaneously to several hundred people on technical issues pertaining to Short Wave products.
Help Desk Analyst-Customer Services-TG, Gaithersburg, MD 1994-1997
Fielded company wide technical support, literature, spares documentation requests and forwarded sales leads from call center. Processed requests via voice phone, fax, email, and snail mail. Analyzed Bills of Material and Parts lists for spare parts identification and quotations. Implemented problem tracking and analysis using Support Magic. Assisted with the selection and implementation of a new Customer Support Center, including training of new support specialists. Accessed data base information using CICS, Excel and later Oracle financial and manufacturing modules. Accessed the Federal Stock Catalog (NSN) data via IHS Haystack. Spares quotations created and tracked using QUOTrak
Technical Aide-Communications Subsystems Department-TG 1989-1994
Maintained inventory of electronic components in an RF laboratory environment. Assisted in acquisition and evaluation of electronic components. Met with equipment and component sales manufacturers. Developed new sources for materials and services. Created purchase requisitions for direct support to engineering efforts. Maintained a library of technical data for the Engineering department. Assistant in prototyping and testing of RF electronics in laboratory and field environments. Provided technical assistance for sales, and proof of concept demonstrations. Constructed and maintained antenna and signal distribution systems. Collected and setup test equipment, including signal generators, oscilloscopes, function generators, and spectrum analyzers. Participated in establishment of SMT ( surface mount ) component standards. Provided valuable information on spectrum usage.
Carpenters World of Music-Hagerstown, MD 1985-1989
Retail sales and setup of MIDI keyboard sound reinforcement, and recording systems.
Waxie Maxie-Hagerstown, MD 1983-1984
Record retail.
Manning Broadcasting (WARX/WARK)-Hagerstown, MD 1980-1983
Announcing and board operation in DJ and talk show formats.
Education
Associate of Arts Degree - Mass Communications
Hagerstown Junior College, Hagerstown, MD 1973-1975
Additional Education
Career Study Center, Hagerstown, MD
1971-1972
Electronics
Towson State University, Towson, Maryland
1975-1976
Various
Montgomery Community College, Germantown, MD 1995
Writing, and Business