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INSTITUT TADBIRAN AWAM NEGARA |
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1. The Learning and Growth Perspective |
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This perspective includes employee
training and corporate cultural attitudes related to both individual
and corporate self-improvement. In a knowledge-worker organization,
people -- the only repository of knowledge -- are the main
resource. In the current climate of rapid technological change, it
is becoming necessary for knowledge workers to be in a continuous
learning mode. Government agencies often find themselves unable to
hire new technical workers and at the same time is showing a decline
in training of existing employees. This is a leading indicator of
'brain drain' that must be reversed. Metrics can be put into place
to guide managers in focusing training funds where they can help the
most. In any case, learning and growth constitute the essential
foundation for success of any knowledge-worker organization. Kaplan and Norton emphasize that 'learning' is more than 'training'; it also includes things like mentors and tutors within the organization, as well as that ease of communication among workers that allows them to readily get help on a problem when it is needed. It also includes technological tools; what the Baldrige criteria call "high performance work systems." One of these, the Intranet, will be examined in detail later in this document. |
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