Pamela R. LaPier
2438 Campbell Avenue
Schenectady 12306
(518) 377-0061
[email protected]

Q U A L I F I C A T I O N S

I have a great deal of experience in all aspects of personal computing including hardware/software setup and troubleshooting, Novell and Groupwise administration, and WIN 3.1, WIN95 and MS DOS operating system support.

W O R K  H I S T O R Y

W2K Rollout Support, Manpower Technical – 03/02 – Present
((Contract Position for Fleet Bank-Albany, NY)

I provide telephone support for end users at Fleet branches as they perform a scripted W2K rollout process. I provide support for any network issues that may arise during the process. This includes helping users force their workstations on to the domain using Sysprep and other utilities. I also look at the status of the ports and increase the speeds where necessary. I’ve also assisted in removing DHCP from print servers.

Help Desk Analyst, Manpower Technical - 07/01 - 09/01
((Contract Position for Fleet Bank-Albany, NY)

I provided telephone support for end users at Fleet Bank. Support included hardware and software including MS Office 97, MS Exchange, MS Outlook, Windows NT 4.0 and Novell Netware 5.1. I also provided support for company specific applications. Operating systems supported are WIN 3.1, WFW 3.11, WIN95, WIN NT 4.0 and WIN 2000. We also provided mainframe access support.

MS Support Specialist, Entex - 04/99 - 07/01
(Contract Position for NYS Office For Technology-Albany, NY)

I provided telephone support for end users working for several NYS agencies at the NYS Office For Technology. Support included hardware and software including MS Office 97, MS Exchange, MS Outlook and Windows NT 4.0. I also provided support for company specific applications. Operating systems supported were WIN 3.1, WFW 3.11, WIN95, WIN NT 4.0 and WIN 2000. We also provided mainframe access support using IBM Personal Communications 4.1 for WIN NT and WRQ Reflections 7.0 for WIN NT emulation software.

Network Consultant, IT Network Consultants, Inc. - 06/98 - 10/98
(Contract Position for NYS Dept. of Environmental Conservation-Albany, NY)

I assisted in a 6 month project converting the agency’s workstations from a UNIX based NOS to Novell Netware 4.1. The work consisted of stripping off the existing NOS then installing and configuring the 32 bit Netware client software including setting up and configuring TCP/IP. After converting the workstation, I ensured that the existing software and hardware were set up correctly and, where necessary, updated software. I also showed user’s how to log into the new NOS.

Help Desk Technician, Manpower Technical 08/97 - 06/98
(Contract Position for General Electric Corporation-Schenectady, NY)

I provide telephone support for end users at the General Electric Corporation. Support includes hardware, software including MS Office 4.2 and 95, MS Exchange and Windows NT 4.0. I also provide support for General Electric specific applications. Operating systems supported are MS DOS 6.X, WIN 3.1, WFW 3.11, WIN95, and WIN NT 4.0.

Desktop Support Technician, Computerpeople 02/97 - 08/97
(Contract Position for Eastman Kodak-Rochester, NY)

I provide computer support for end users, including hardware/software setup and troubleshooting. I also provide NT 4.0 and Novell Netware 4.1 support. I perform Windows NT 3.51, 4.0 and Novell Netware 4.1 workstation installations on both existing systems and out of box systems. I configure these systems to Kodak standards. I install and configure Attachmate's Extra Personal Client 6.2 for end user access to mainframe applications, MS Office, and Kodak specific software.

Help Desk Technician, Aerotek-Ft. Lauderdale, FL 09/96- 01/97
(Contract Position for The Answer Group-Ft. Lauderdale, FL)

I provided telephone support for end users of the AST consumer line of personal computers. Support included hardware, software and operating system support. Operating systems supported were MS DOS 6.X, WIN 3.1 and WIN95.

Help Desk Technician, Career Blazers 01/96 - 09/96
(Contract position for IBM-Boca Raton, FL)

I provided telephone support for end users of the IBM Aptiva consumer line of personal computers. Support included hardware, software and operating system support. Operating systems supported were MS DOS 6.X, WIN 3.1 and WIN95.

Desktop Support Technician, New York State Office of the State Comptroller 03/81 - 01/96

I provided computer support for the end users in the agency, including hardware/software setup and troubleshooting and AS/400 operating system support. I trained end users in WordPerfect Office, Groupwise and AS/400 OfficeVision. I also assisted in administering the agency's Novell network and Groupwise E-mail system. I created systems, using Paradox 5.0, that tracked computer equipment purchasing and inventory and a project tracking system for the installation of the Novell 4.1 wide area network. I created the Bureau of Data Processing's newsletter and created and assisted in presentations given by the Division of Administration and the Bureau of Data Processing using Ventura, Corel and WP Presentation software.

E D U C A T I O N

Hudson Valley Community College, Computer Information Systems, 1987-1988

C O M P U T E R  S K I L L S

HARDWARE:

IBM PS/2, Valuepoint and Aptiva
IBM Thinkpad Notebooks
DEC Corporate Desktops
DEC Notebooks
Dell Dimension and Optiplex
AST Advantage!
Hewlett Packard Laserjet and Deskjet Printer
IBM Laser Printer

OPERATING SYSTEMS:

MS DOS 5.0, 6.X and 7.0
MS Windows 3.1
MS Windows 95
AS/400
Novell Netware 4.0
Windows NT 3.51 and 4.0
MS Windows 2000

NETWORK OPERATING SYSTEM:

Novell Netware 4.1
MS Windows NT 3.51 and 4.0
MS Windows 2000

SOFTWARE:

MS Office 4.2, 97 and 2000
MS Outlook 97, 98 and 2000
Corel PerfectOffice Suite 7.0, 8.0 and 2000
WordPerfect for DOS 5.X and 6.0
WordPerfect for Windows 5.2 and 6.X
WordPerfect Presentations 3.0
Quattro Pro for Windows 6.0
Paradox For Windows 4.5 and 5.0
Lotus Smartsuite
AS/400 OfficeVision

REFERENCES