Vannie So

Career Statement
	I have studied the fields of information technology and business throughout my academic career.  My enthusiasm and fast learning skills will bring increased results that will be proven effective in all tasks I complete.
Education

 

Industry Related Achievements and Certifications

 

PegaRules Process Commander Certificate (June 2006)

PegaRules System Administrator (July 2006)

Yellow Belt, Lean Six Sigma Methodology (July 2007)

 

Project Management Fundamentals (April 2008)

 

Business Acceptance Testing (Jan 2008)

2004-Present            York University

Bachelor of Arts

• Upon completion of the Information Technology faculty degree program

 

2002-2004                  Seneca College of Applied Arts and Technology

Ontario College Advanced Diploma

 

• Graduated with Honours in Business Computer Systems program under the Marketing and E-Business department

 

1999-2002                  Ryerson Polytechnic University

 

Certification of completion

 

Information Technology Management- Telecommunications Stream

 

1994-1999                  Notre Dame Catholic Secondary School

Ontario Separate Secondary School Diploma

 

 

Work experience

2008 – Present                                                                  TD Visa

 

Quality Assurance Analyst

 

·         Involved stakeholder in projects and functional work lead for PEGA VIM

·         Create Test documentation and coordinate all test activities

·         Ensuring all implemented enhancements or initiatives fulfill the vision of business process optimization through Lean Six Sigma methodologies.

 

2006- January 2008                                                              TD Visa

 

Systems Analyst

·         Assist with the implementation of new systems and enhancement product

·         Coordinate and work with other internal system support groups and external vendors to resolve production issues and act as general point of reference

·         Provide and support system access to the various systems for users within Canada

·         Assist with testing and documentation of product functionality

·         Track systems and production issues through Ticket Management

                Reporting (NetResult Tracker)

·         Systems platform supported include; TSYS TS2, PEGA VIM, Verified by Visa

 

2004- February 2006                                                              TD Visa

Credit Granting Officer

·         TD Visa Credit Department representative and New Applications Officer

·         Usage of systems EDS, Vision, OLNACS, Visa Access and more as tools in the credit granting process

·         Quick decision making in the approval or denial of issuing credit

 

2001- 2004                                                   TD Canada Trust

Customer Service Representative

·         Part-time employee in a Retail Branch and Your Choice Department.

·         Cash management and balancing of end of day duties

·         Processing banking transactions for customers, selling investments that cater to an individual customer, understanding the business functions of the banking industry.

·         Trained in the various manual, central and partial manual cashes

·         Routine usage of the S3, C3 and Administration Applications systems

 

 

1999-2000                                                                      Zellers Incorporated

Customer Service Representative and Cashier

·         Responsibilities included the jeweler counter and the ladies wear section

·         Responsibilities for merchandising displays, customer inquiries, knowledge of products.

·        Received certification for participation of the customer service programs.

 

1999-2001                                       City of Toronto Parks & Recreation

Water Safety Instructor

·         An instructor at Porter Pool for students ages four and over

·        Responsibilities included planning classes weekly, teaching water safety and swimming skills.

LAnguage skills

 

·         Excellent English in written/oral communication and interpersonal skills

·         Fluent in spoken Cantonese

·        Understanding in Mandarin

Computer Skills

·         80 WPM Typing speed

·         Microsoft Office Suite (Word,Excel,Powerpoint, Access)

·         Microsoft Project

·         HTML- Web Presentations

·         Visual Analyst (Visio)

·         Networking Hardware and Software Applications

·         Macromedia Dreamweaver

·         Visual Basic Microsoft Visual Studio.NET

·         Microsoft Publisher                                           

·         Microsoft FrontPage                                          

·         Microsoft Photo Picture It!

·         Adobe Acrobat

·         QuickBooks Accounting Software

·         Jave J2EE Enterprise Edition

References

 

Reference Letters available upon request.