Quality, Benchmarking, Best Practices, Activity Based Approaches, Process Approaches

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2000-04-09
2000-08-25

Activity Based Management (ABM), Costing, Budgeting etc.
Toimintojohtaminen, -laskenta,
-budjetointi ym.
* QPR downloads: process control, cost control, balanced scorecard
* Balanced scorecard white papers
* Balanced scorecard and ABM
* Electronic College of Process Innovation, check for abstracts and downloads

Quality, Benchmarking, Best Practices, etc.
Laatu, benchmarking, best practices ym.
* European Commission, Enterprise DG, 1st Report by High Level Group on Benchmarking (pdf file)
* American APQC: best practices, benchmarking
* Balanced scorecard white papers

Qualitas Fennica site pages / -sivut (in Finnish)
* Laatu- ymp�rist�- ja turvallisuusj�rjestelm�t
* Laatuj�rjestelm�t palvelualoilla
* Prosessien arviointi
* Mittauksesta ja mittaristoista
* ISO 9000 -asioita
* Maksullista tilattavaa aineistoa