DOCUMENTATION AND OTHER VENDOR REQUIREMENTS FOR TV (LED-OLED) AC ADAPTOR EMC REPORT COVERING: AS/NZS CISPR 13:2012 Sound and television broadcast receivers and associated equipment - Radio disturbance characteristics - Limits and methods of measurement Note: This is being superseded by by AS/NZS CISPR 32, which is a combined AV & IT EMC Standard MEPS REPORT COVERING: AS/NZS 62087.2.2:2011+A1+A2 Power consumption of audio, video and related equipment - Minimum energy performance standards (MEPS) and energy rating label requirements for television sets ENERGY STAR A GEMS-Approved Energy Star label must be prominently displayed on: • The Appliance itself • The Appliance's Giftbox. IMPORTANT: The Star Rating shown must exactly match what is shown in the appliance's Energy Efficiency (MEPS) report BUILD DATE The appliance's Rating Label must include construction date details (Month and Year). If this is encrypted as part of a serial number format, detals for decoding the format must be supplied as part of the MEPS/GEMS registration process (NZ ONLY) HARMONICS AND FLICKER REPORT COVERING: AS/NZS 61000.3.2:2007 + A1: 2013 (NZ Only) Electromagnetic compatibility (EMC)-Limits - Limits for harmonic current emissions (equipment input current = 16 A per phase) OTHER MANDATORY REQUIREMENTS: PARENTAL LOCK All new models of digital television receivers sold in Australia (including Set Top Boxes) must offer a parental lock feature. Block options required: All, G & above, PG & above, M & above, MA & above, AV & above, R, No Block ROVI For BluRay/DVD/VCR devices with Analog Audio output we require: 1. Evidence that the manufacturer is a Macrovision licensee must be provided. Such evidence may be a copy of the manufacturer's Macrovision licence or the listing of the manufacturer in the list of licensees on the Rovi Corp website. 2. Verification that the product has been certified by Macrovision, as evidenced by a certification or other form of approval issued by Rovi Corp, must be confirmed. This will normally take the form of documentation issued by Rovi Corp to the manufacturer. 3. The presence of Macrovision copy protection must be verified on analogue video outputs of production players, when playing Macrovision-protected discs. (Macrovision may have been confirmed on the sample, however since there may be firmware change(s), this must be re-confirmed on production units). 4. The printed collateral material that accompanies each product, must contain the following notice: "This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights of Rovi Corporation. Reverse engineering or disassembly is prohibited." PLUGPACK If a device is supplied with a separate power supply or charger, all compliance documentation relevant to that is also required: SAFETY REPORT to a currently accepted version of EITHER: AS/NZS 60065 OR AS/NZS 60950.1 OR AS/NZS 61558 in conjunction with AS/NZS 61558.2.6:2009 EMC REPORT (IF ADAPTOR NOT INCLUDED IN MAIN APPLIANCE EMC REPORT) to a currently accepted version of EITHER: AS/NZS CISPR 13 OR AS/NZS CISPR 22 OR AS/NZS CISPR 32 ENERGY EFFICIENCY (MEPS/GEMS) REPORT TO AS/NZS 4665.1:2005+A1 Performance of external power supplies - Test method and energy performance mark, AND: AS/NZS 4665.2:2005 Performance of external power supplies - Minimum energy performance standard (MEPS) requirements The adaptor must also be registered on the www.energyrating.gov datatbase, and carry the appropriate efficiency rating marking. DECLARED ARTICLE An AC Adaptor is a declared (AKA Proclaimed or Prescribed) article. It consequently requires a current Australian Approval certificate. In Australia it must also be registered by the importer on the ERAC Database. In New Zealand the retailer must sign and keep an on hand an SDoc (Statutory Declaration of Compliance) as well as copies of all relevant Approval documentation. Its rating label must also carry the mandatory text described on its approval certificate. POWER CORD If the adaptor uses a separate power lead, we require current Australian Approvals Certificates for: • The mains cord • The mains plug • The appliance connector (if a detachable cord is used). This is IN ADDITION to the Approval Certificate for the plugpack itself, if applicable. PSI-GEN Pre-Shipment Inspection: Standard Checking Requirements for All Products 1. Factory address of PSI location MUST match address shown on initial Brief. (Critical Failure). Inspectors must take reasonable steps to verify that goods Inspected were actually made on those premises. 2. GB internal packing must match specification (ie styrfoam, recycled fibreboard etc) and products must survive specified-height drop test of outer carton, without obvious damage to product Giftbox. 3. Labelling of outer carton must match supplied Data 4. Artwork of giftbox must match supplied artwork 5. Packed IM must match supplied Artwork 6. Warranty information either in manual or as separate document must match supplied documentation /artwork PSI-240V Pre-Shipment Inspection: Additional Checking Requirements for all mains-powered electrical products. 1. All critical components listed in Safety report must be identified and photos inserted in PSI report 2. Internal construction and wiring must match safety report. Internal Photos of an inspected sample must be included 3. Markings on Appliance, Plug, Cord and Appliance connector (if used) must match the requirements of their approval certificates. 4. If any approval date shows due to expire 6 months or less after date of inspection, shipment must be marked "Fail" pending confirmation manufacturer intends to renew. 5. Mechanical operations (switches etc) must be tested for the specified number of operations. 6. Timers must be tested for timing accuracy 7. For high-power heating appliances (heaters, irons etc) and lighting products, actual measured Power consumption must match rating label. 8. Internal construction and layout must match photos in EMC report. (Same photos as for Safety report). 9. A high-voltage (HIPOT) insulation test must be carried out, as per the safety report. If the factory does not have such facilities in-house, they will need to explain the method they use to confirm safety compliance. IP Be aware of Intellectual Property issues and traps. Examples are Patents on White LEDs, Rovicorp's acquisition of a range seemingly trivial but potentially costly features of on-screen displays for Set Top Boxes, VCRs etc. Also, all digital Video and Audio licensing must be in place (eg MPEG, MP3 etc) PLASTIC Cabinet Flammability (TV Sets in Particular) All plastic cabinet parts that are rated either V-0 or V-1 in the safety report, must have that flammability rating. Eg, if the report specifies the cabinet back is "V-0" , the back must actually be made of V-0 plastic. For all shipments of 240V operated A-V devices that specify V-0 or V-1 cabinets, the following procedure is mandatory: A. For all cabinet parts involved, two spares must be supplied by the factory. B. The inspector will randomly select two samples, open the cabinets and cut small strips approximately 100mm x 10mm from any cabinet parts which require V-0 or V-1 rating C. The strips will be held vertically downwards and a cigarette lighter flame applied to a bottom corner of the strip for 5 seconds. D. When the lighter flame is withdrawn, the plastic flame must go out within 10 seconds CAR ADAPTOR Car DC (Cigarette Lighter) adaptors must meet the following requirements: • A fuse or PTC overload protector must be fitted in the 12V input line • If supply current runs from the positive contact through a tensioning spring, the spring must not produce a voltage drop of more than 250mV at the maximum rated current. • If a voltage regulator is used, it must be able to cope with the normal range of voltages expected in an automotive enviromnment - up to 17V. • If a voltage regulator is used, output over-voltage protection must be provided in the event of a short-circuit regulator. Typically this will be a 1W zener diode with a breakdown voltage about 20% higher than the rated output voltage. DOC-QUAL QUALITY OF COMPLIANCE DOCUMENTATION For most electrical appliances, ideally there should be no more than about 7 documents, including approval certificates. It is expected that suppliers will have all these documents in place prior to the tendering process. 1.NO EVALUATION CAN COMMENCE AND NO ORDERS CAN BE PLACED UNTIL SUITABLE QUALITY DOCUMENTATION HAS BEEN SIGHTED BY QA. 2. THE FACT THAT DOCUMENTATION MEETS OUR DOCUMENT QUALITY STANDARDS DOES NOT NECESSARILY MEAN THE DOCUMENTS ARE ACCEPTABLE. THE PRODUCT STILL MUST BE SHOWN TO MATCH THE REPORTS. Documents may be rejected for any of the following reasons: • Test reports that are more than 3 years old • Test reports from labs with insufficient accreditation • Test reports that cover an unreasonable range of models, or completely unrelated models • Illegible Documents that are not original PDFs from lab or certifying body (Scans of paper documents are NOT acceptable) • Test reports that do not include clear identifying photos • Test reports that mention Photo annexes which are not supplied • Electrical safety reports with a later date than the Approval certificate • Electrical Safety reports that do not address Australian Regional Differences. • Documents with unexplained discrepancies between PDF date and issue date • Documents that are only Drafts, and/or unsigned and/or undated • Documents that are made up of more than 4 PDF sections (including Photo Annexe) • Documents that are missing pages • Mixtures of model-specific and irrelevant documents (so-called "shovelware"). That is, supplying a large stack of unsorted files and expecting QA to find for the relevant ones. KNOWN CONSTRUCTION ISSUES (FROM PAST EXPERIENCE): LENGTH 1. Ensure all supplied AC cords and other cables are the specified length (That is, watch for suppliers who shorten the cable to save money). 2. With Audio cables, the specified length must be the actual cord length, not including the connector plugs. For example a "1 Metre" cable must actually have 1 Metre of cable. 3. or declared articles, check that any change to cord length does not invalidate the Approval certificate. (Eg, buyers doing a "special" extra-cord-length version of an existing Power Board for a special promotion). KNOWN CUSTOMER SATISFACTION ISSUES (FROM PAST EXPERIENCE): TV General Customer Satisfaction Requirements for TV Sets • All Television receivers must contain specific tuning software for Australian DVB-T MPEG2 Transmissions. • Receivers should preferably able able to also receive both MPEG4 and DVB-T2 broadcasts • Digital TVs should still offer Analog TV reception, as RF analog distribution is still widely used in Hotel/Motel/Apartment Block systems. However Digital-Only tuning should now be the default, with Analog as a manually-selected option. • A USEABLE Electronic Programme guide must be provided, with the following features: • Simple, Inutitive operation • Full 7-day programme access • Option of single-channel or multi-channel "Spreadsheet" operation. • If a USB PVR function is provided, this must work intuitivelly and reliably. MULTIMEDIA • If playback of any video format is claimed (eg AVI, MPEG4, MKV etc), the TV must be capable of decoding files of up to AT LEAST 720 x 576 resolution, and fully displaying that resolution. Ideally it should be able to handle full HD: 1920 x 1080p, since these are commonly derived from modern cameras. • "Token" playback capability is not acceptable (eg "Plays MPEG4" but actually only handles files up to 320 x 240 resolution), unless the product is clearly marked with this limitation. • USB record/Time shift should be possible with both FAT32 and NTFS formatted drives, ideally without any need to re-format the drive. It should also be possible to use drives containing other types of material, without affecting it. • If the system can only use FAT32 formatted drives, the TV must have the capability of re-formating them, without needing a computer. • Ideally, the TV should also have a front-mounted SD card slot for multimedia playback. TV DISC DVD/Blu-Ray players built into TV sets must meet the following requirements. • All players must be able to load and eject both 5 inch and 3 inch discs. Simply labelling it "Do not use 3in discs" is not acceptable. • All common disk formats must be fully supported: DVD, DVD-R, DVD+R , DVD-RW, DVD+RW, plus Blu-Ray equivalents in Blu-Ray players. • If any playback capability other than DVD MPEG2 is claimed, (eg MPEG4) this must be at minimum, capable of true 720 x 576 PAL resolution. "Token" capability (eg "only up to 320 x 240") is not regarded as true playback. Such limited capability may be mentioned in the instructions, but must not be displayed on the giftbox. • The above equally applies to any other media playback offered (eg USB or SD card) • The disk player should have "last play" memory, so if the TV is switched back to some other mode and then back to disc,it will remember where play left off. • Ideally, the video connection should be via an internal HDMI or YCrCb connection. Many current DVD models simply feed analog NTSC or PAL analog video to an internal "Red-Yellow-White" type AV input, which degrades the picture quality. MANUAL USER MANUALS. • All instruction manuals must be in clear, grammatically correct English. If required by QA, factory manuals must be re-written by a specialist manual authoring company. • Fonts must be no smaller than 6 Point Arial, and must be easily readable by a person with normal vision, or using their normal reading glasses. That is, no additional magnification should be required to read the manual. • All mandatory warning statements as required by the relevant safety standard must be included in the manual. NOTE: Contrary to common belief, these do NOT have to be a word-for-word recitation of what is written the the Standard; it is permissible to modify them to more accurately describe the particular product. • A copy of the current Group Warranty Statement must be included in the "Warranty" section. Take care to ensure that division contact details are correct. (For example, don't put Variety Store details in a Supermarkets product warranty). TV OUT OF BOX • All TV receivers must reset to factory standard before sealing in cartons • At first switch-on all newly unpacked TV receivers must default to "TV" or "DTV" and offer to automatically tune in local channels. • Cabinets and screens must be free form dirt, fingerprints and scratches. • Instruction manuals must be securely packed and not crushed or folded. • Any temporary stickers (including Energy Star labels) must not fall off during storage, but they must also be easily removable without needing solvents or other cleaning liquids. • Screws or other mounting accessories must be easily locatable (eg packed inside bag holding IM). They must not be hidden in crevices in the foam packing or similar. BATT & CABLE • All remote controls must come with batteries. These must be shipped unconnected to the remote, either by packing then separately, or by means of a pull-out insulating strip or similar. • All Audio-Visual devices incorporating basic Red-Yellow-White jacks must come with a basic Red-Yellow-White AV cable. If either of the above is not possible, a suitable warning must appear on the packaging (eg requires 2 x AAA batteries, not supplied).