DOCUMENTATION AND OTHER VENDOR REQUIREMENTS FOR PVR AC ADAPTOR EMC REPORT COVERING: AS/NZS CISPR 13:2012 Sound and television broadcast receivers and associated equipment - Radio disturbance characteristics - Limits and methods of measurement Note: This is being superseded by by AS/NZS CISPR 32, which is a combined AV & IT EMC Standard (NZ ONLY) HARMONICS AND FLICKER REPORT COVERING: AS/NZS 61000.3.2:2007 + A1: 2013 (NZ Only) Electromagnetic compatibility (EMC)-Limits - Limits for harmonic current emissions (equipment input current = 16 A per phase) OTHER MANDATORY REQUIREMENTS: PLUGPACK If a device is supplied with a separate power supply or charger, all compliance documentation relevant to that is also required: SAFETY REPORT to a currently accepted version of EITHER: AS/NZS 60065 OR AS/NZS 60950.1 OR AS/NZS 61558 in conjunction with AS/NZS 61558.2.6:2009 EMC REPORT (IF ADAPTOR NOT INCLUDED IN MAIN APPLIANCE EMC REPORT) to a currently accepted version of EITHER: AS/NZS CISPR 13 OR AS/NZS CISPR 22 OR AS/NZS CISPR 32 ENERGY EFFICIENCY (MEPS/GEMS) REPORT TO AS/NZS 4665.1:2005+A1 Performance of external power supplies - Test method and energy performance mark, AND: AS/NZS 4665.2:2005 Performance of external power supplies - Minimum energy performance standard (MEPS) requirements The adaptor must also be registered on the www.energyrating.gov datatbase, and carry the appropriate efficiency rating marking. DECLARED ARTICLE An AC Adaptor is a declared (AKA Proclaimed or Prescribed) article. It consequently requires a current Australian Approval certificate. In Australia it must also be registered by the importer on the ERAC Database. In New Zealand the retailer must sign and keep an on hand an SDoc (Statutory Declaration of Compliance) as well as copies of all relevant Approval documentation. Its rating label must also carry the mandatory text described on its approval certificate. POWER CORD If the adaptor uses a separate power lead, we require current Australian Approvals Certificates for: • The mains cord • The mains plug • The appliance connector (if a detachable cord is used). This is IN ADDITION to the Approval Certificate for the plugpack itself, if applicable. PSI-GEN Pre-Shipment Inspection: Standard Checking Requirements for All Products 1. Factory address of PSI location MUST match address shown on initial Brief. (Critical Failure). Inspectors must take reasonable steps to verify that goods Inspected were actually made on those premises. 2. GB internal packing must match specification (ie styrfoam, recycled fibreboard etc) and products must survive specified-height drop test of outer carton, without obvious damage to product Giftbox. 3. Labelling of outer carton must match supplied Data 4. Artwork of giftbox must match supplied artwork 5. Packed IM must match supplied Artwork 6. Warranty information either in manual or as separate document must match supplied documentation /artwork PSI-240V Pre-Shipment Inspection: Additional Checking Requirements for all mains-powered electrical products. 1. All critical components listed in Safety report must be identified and photos inserted in PSI report 2. Internal construction and wiring must match safety report. Internal Photos of an inspected sample must be included 3. Markings on Appliance, Plug, Cord and Appliance connector (if used) must match the requirements of their approval certificates. 4. If any approval date shows due to expire 6 months or less after date of inspection, shipment must be marked "Fail" pending confirmation manufacturer intends to renew. 5. Mechanical operations (switches etc) must be tested for the specified number of operations. 6. Timers must be tested for timing accuracy 7. For high-power heating appliances (heaters, irons etc) and lighting products, actual measured Power consumption must match rating label. 8. Internal construction and layout must match photos in EMC report. (Same photos as for Safety report). 9. A high-voltage (HIPOT) insulation test must be carried out, as per the safety report. If the factory does not have such facilities in-house, they will need to explain the method they use to confirm safety compliance. IP Be aware of Intellectual Property issues and traps. Examples are Patents on White LEDs, Rovicorp's acquisition of a range seemingly trivial but potentially costly features of on-screen displays for Set Top Boxes, VCRs etc. Also, all digital Video and Audio licensing must be in place (eg MPEG, MP3 etc) PARENTAL LOCK All new models of digital television receivers sold in Australia (including Set Top Boxes) must offer a parental lock feature. Block options required: All, G & above, PG & above, M & above, MA & above, AV & above, R, No Block GAME Evidence of being an exempt game, or copy of a Classification Certificate issued by the Australian Government Classification Board. LITHIUM If a rechargeable lithium battery is used, the battery, its charger and the device itself must meet the current company Lithium Battery Standard. The actual requirements depend on the battery capacity, and how close a proximity to the user's body it is likley to be used. See QA for more details. MINIMUM REQUIREMENTS: • Electrical safety report for the device (Laptop etc) that shows a clear picture of the battery used. NB: If the battery does not physically match the one shown in the report (regardless of any printed-on model number), it suggest a different battery factory was used, and the product may be rejected • Battery Safety Report to: IEC 62133:2002 Secondary cells and batteries containing alkaline or other non-acid electrolytes – Safety requirements for portable sealed secondary cells, and for batteries made from them, for use in portable applications • Manufacturer's Data Sheet for the battery • Schematic Diagram that shows the battery protection circuit used (may be incorporated in above document) • Evidence of UL certification of the battery used DOC-QUAL QUALITY OF COMPLIANCE DOCUMENTATION For most electrical appliances, ideally there should be no more than about 7 documents, including approval certificates. It is expected that suppliers will have all these documents in place prior to the tendering process. 1.NO EVALUATION CAN COMMENCE AND NO ORDERS CAN BE PLACED UNTIL SUITABLE QUALITY DOCUMENTATION HAS BEEN SIGHTED BY QA. 2. THE FACT THAT DOCUMENTATION MEETS OUR DOCUMENT QUALITY STANDARDS DOES NOT NECESSARILY MEAN THE DOCUMENTS ARE ACCEPTABLE. THE PRODUCT STILL MUST BE SHOWN TO MATCH THE REPORTS. Documents may be rejected for any of the following reasons: • Test reports that are more than 3 years old • Test reports from labs with insufficient accreditation • Test reports that cover an unreasonable range of models, or completely unrelated models • Illegible Documents that are not original PDFs from lab or certifying body (Scans of paper documents are NOT acceptable) • Test reports that do not include clear identifying photos • Test reports that mention Photo annexes which are not supplied • Electrical safety reports with a later date than the Approval certificate • Electrical Safety reports that do not address Australian Regional Differences. • Documents with unexplained discrepancies between PDF date and issue date • Documents that are only Drafts, and/or unsigned and/or undated • Documents that are made up of more than 4 PDF sections (including Photo Annexe) • Documents that are missing pages • Mixtures of model-specific and irrelevant documents (so-called "shovelware"). That is, supplying a large stack of unsorted files and expecting QA to find for the relevant ones. KNOWN CONSTRUCTION ISSUES (FROM PAST EXPERIENCE): LENGTH 1. Ensure all supplied AC cords and other cables are the specified length (That is, watch for suppliers who shorten the cable to save money). 2. With Audio cables, the specified length must be the actual cord length, not including the connector plugs. For example a "1 Metre" cable must actually have 1 Metre of cable. 3. or declared articles, check that any change to cord length does not invalidate the Approval certificate. (Eg, buyers doing a "special" extra-cord-length version of an existing Power Board for a special promotion). KNOWN CUSTOMER SATISFACTION ISSUES (FROM PAST EXPERIENCE): MANUAL USER MANUALS. • All instruction manuals must be in clear, grammatically correct English. If required by QA, factory manuals must be re-written by a specialist manual authoring company. • Fonts must be no smaller than 6 Point Arial, and must be easily readable by a person with normal vision, or using their normal reading glasses. That is, no additional magnification should be required to read the manual. • All mandatory warning statements as required by the relevant safety standard must be included in the manual. NOTE: Contrary to common belief, these do NOT have to be a word-for-word recitation of what is written the the Standard; it is permissible to modify them to more accurately describe the particular product. • A copy of the current Group Warranty Statement must be included in the "Warranty" section. Take care to ensure that division contact details are correct. (For example, don't put Variety Store details in a Supermarkets product warranty). TV General Customer Satisfaction Requirements for TV Sets • All Television receivers must contain specific tuning software for Australian DVB-T MPEG2 Transmissions. • Receivers should preferably able able to also receive both MPEG4 and DVB-T2 broadcasts • Digital TVs should still offer Analog TV reception, as RF analog distribution is still widely used in Hotel/Motel/Apartment Block systems. However Digital-Only tuning should now be the default, with Analog as a manually-selected option. • A USEABLE Electronic Programme guide must be provided, with the following features: • Simple, Inutitive operation • Full 7-day programme access • Option of single-channel or multi-channel "Spreadsheet" operation. • If a USB PVR function is provided, this must work intuitivelly and reliably. MULTIMEDIA • If playback of any video format is claimed (eg AVI, MPEG4, MKV etc), the TV must be capable of decoding files of up to AT LEAST 720 x 576 resolution, and fully displaying that resolution. Ideally it should be able to handle full HD: 1920 x 1080p, since these are commonly derived from modern cameras. • "Token" playback capability is not acceptable (eg "Plays MPEG4" but actually only handles files up to 320 x 240 resolution), unless the product is clearly marked with this limitation. • USB record/Time shift should be possible with both FAT32 and NTFS formatted drives, ideally without any need to re-format the drive. It should also be possible to use drives containing other types of material, without affecting it. • If the system can only use FAT32 formatted drives, the TV must have the capability of re-formating them, without needing a computer. • Ideally, the TV should also have a front-mounted SD card slot for multimedia playback. OSD • On-screen user displays must be in sensible, correctly spelled English, in a professional-looking font. • Except for the case of products specifically intended for children, no "cute" cartoon figures or pointless animations are to be used for On-Screen displays. • All OSDs must automatically disappear form the screen after less than 5 seconds. • Beware of Patent Trolls. In particular, variable transparency menus are actually covered by Rovicorp patents. They will typically wait until the retailer has sold a large number of items, then demand patyment. BATT & CABLE • All remote controls must come with batteries. These must be shipped unconnected to the remote, either by packing then separately, or by means of a pull-out insulating strip or similar. • All Audio-Visual devices incorporating basic Red-Yellow-White jacks must come with a basic Red-Yellow-White AV cable. If either of the above is not possible, a suitable warning must appear on the packaging (eg requires 2 x AAA batteries, not supplied).