DOCUMENTATION AND OTHER VENDOR REQUIREMENTS FOR CONVECTION HEATERS FIXED ELECTRICAL SAFETY REPORT COVERING: AS/NZS 60335.1:2011 Household and similar electrical appliances - Safety - General requirements AS/NZS 60335.2.30:2015 Household and similar electrical appliances - Safety - Particular requirements for room heaters. EMC REPORT COVERING: AS CISPR 14.1:2018 Electromagnetic compatibility - Requirements for household appliances, electric tools and similar apparatus - Part 1: Emission (NZ ONLY) HARMONICS AND FLICKER REPORT COVERING: AS/NZS 61000.3.2:2007 + A1: 2013 (NZ Only) Electromagnetic compatibility (EMC)-Limits - Limits for harmonic current emissions (equipment input current = 16 A per phase) OTHER MANDATORY REQUIREMENTS: CORD We require current Australian Approvals Certificates for: • The mains cord • The mains plug • The appliance connector (if a detachable cord is used). This is IN ADDITION to the Approval Certificate for the appliance itself, if applicable. • The components of the cord must be marked in accordance with the requirements of their approval certificates. • The length of cords supplied in production product must match the length of the evaluated sample. DECLARED This product is a declared (AKA Proclaimed or Prescribed) article. It consequently requires a current Australian Approval certificate. In Australia it must also be registered by the importer on the ERAC Database. In New Zealand the retailer must sign and keep an on hand an SDoc (Statutory Declaration of Compliance) as well as copies of all relevant Approval documentation. PSI-GEN Pre-Shipment Inspection: Standard Checking Requirements for All Products 1. Factory address of PSI location MUST match address shown on initial Brief. (Critical Failure). Inspectors must take reasonable steps to verify that goods Inspected were actually made on those premises. 2. GB internal packing must match specification (ie styrfoam, recycled fibreboard etc) and products must survive specified-height drop test of outer carton, without obvious damage to product Giftbox. 3. Labelling of outer carton must match supplied Data 4. Artwork of giftbox must match supplied artwork 5. Packed IM must match supplied Artwork 6. Warranty information either in manual or as separate document must match supplied documentation /artwork DEC-LABELLING This item is a declared article. It must be marked and labelled in accordance with the requirements of its approval certificate. PSI-240V Pre-Shipment Inspection: Additional Checking Requirements for all mains-powered electrical products. 1. All critical components listed in Safety report must be identified and photos inserted in PSI report 2. Internal construction and wiring must match safety report. Internal Photos of an inspected sample must be included 3. Markings on Appliance, Plug, Cord and Appliance connector (if used) must match the requirements of their approval certificates. 4. If any approval date shows due to expire 6 months or less after date of inspection, shipment must be marked "Fail" pending confirmation manufacturer intends to renew. 5. Mechanical operations (switches etc) must be tested for the specified number of operations. 6. Timers must be tested for timing accuracy 7. For high-power heating appliances (heaters, irons etc) and lighting products, actual measured Power consumption must match rating label. 8. Internal construction and layout must match photos in EMC report. (Same photos as for Safety report). 9. A high-voltage (HIPOT) insulation test must be carried out, as per the safety report. If the factory does not have such facilities in-house, they will need to explain the method they use to confirm safety compliance. DOC-QUAL QUALITY OF COMPLIANCE DOCUMENTATION For most electrical appliances, ideally there should be no more than about 7 documents, including approval certificates. It is expected that suppliers will have all these documents in place prior to the tendering process. 1.NO EVALUATION CAN COMMENCE AND NO ORDERS CAN BE PLACED UNTIL SUITABLE QUALITY DOCUMENTATION HAS BEEN SIGHTED BY QA. 2. THE FACT THAT DOCUMENTATION MEETS OUR DOCUMENT QUALITY STANDARDS DOES NOT NECESSARILY MEAN THE DOCUMENTS ARE ACCEPTABLE. THE PRODUCT STILL MUST BE SHOWN TO MATCH THE REPORTS. Documents may be rejected for any of the following reasons: • Test reports that are more than 3 years old • Test reports from labs with insufficient accreditation • Test reports that cover an unreasonable range of models, or completely unrelated models • Illegible Documents that are not original PDFs from lab or certifying body (Scans of paper documents are NOT acceptable) • Test reports that do not include clear identifying photos • Test reports that mention Photo annexes which are not supplied • Electrical safety reports with a later date than the Approval certificate • Electrical Safety reports that do not address Australian Regional Differences. • Documents with unexplained discrepancies between PDF date and issue date • Documents that are only Drafts, and/or unsigned and/or undated • Documents that are made up of more than 4 PDF sections (including Photo Annexe) • Documents that are missing pages • Mixtures of model-specific and irrelevant documents (so-called "shovelware"). That is, supplying a large stack of unsorted files and expecting QA to find for the relevant ones. KNOWN CONSTRUCTION ISSUES (FROM PAST EXPERIENCE): CRIMP • All crimp connectors must be good quality brands approved by QA. • Connectors must have a tight friction fit requiring at least 20N force to pull off. • A QC inspector should not be able move the connector on the terminal with fingers alone. • A loose-fitting connector with a locking pin to give >20N pulloff is not acceptable. Wires within 75mm of a high-power crimped connection can overheat if the crimp is faulty, possibly melting through the plastic case. Some means must be used to prevent this. Either: • The wires must be held away from the case with cable ties or similar or: • The wires must be covered with heat-resistant sleeving. THERMOSTAT Thermostats and other automatic temperature devices must be good quality, recognized brands. Unknown Chinese brands will only be accepted if accompanied by a data sheet demonstrating approval by UL or a similar organization LENGTH 1. Ensure all supplied AC cords and other cables are the specified length (That is, watch for suppliers who shorten the cable to save money). 2. With Audio cables, the specified length must be the actual cord length, not including the connector plugs. For example a "1 Metre" cable must actually have 1 Metre of cable. 3. or declared articles, check that any change to cord length does not invalidate the Approval certificate. (Eg, buyers doing a "special" extra-cord-length version of an existing Power Board for a special promotion). PSI-CRIMP All crimp connectors must be good quality. • Connectors must have a tight friction fit. • A QC inspector should not be able move the connector on the terminal with fingers alone. A pull force of at least 20N (2kg) is required. • A loose-fitting connector with a locking pin to produce the 20N pull force is not acceptable. Wires within 75mm of a high-power crimped connection can overheat if the crimp is faulty, possibly melting through the plastic case. Some means must be used to prevent this. Either: • The wires must be held away from the case with cable ties or similar or: • The wires must be covered with heat-resistant sleeving. KNOWN CUSTOMER SATISFACTION ISSUES (FROM PAST EXPERIENCE): SMELL Heating products must not produce visible smoke or fumes when switched on for the first time. A temporary "Hot Smell" is acceptable, but this must be entirely gone after 10 minutes, and not re-occur during a normal operating season. Liquid heating appliances must become odour-free within 1-2 days of normal use. MANUAL USER MANUALS. • All instruction manuals must be in clear, grammatically correct English. If required by QA, factory manuals must be re-written by a specialist manual authoring company. • Fonts must be no smaller than 6 Point Arial, and must be easily readable by a person with normal vision, or using their normal reading glasses. That is, no additional magnification should be required to read the manual. • All mandatory warning statements as required by the relevant safety standard must be included in the manual. NOTE: Contrary to common belief, these do NOT have to be a word-for-word recitation of what is written the the Standard; it is permissible to modify them to more accurately describe the particular product. • A copy of the current Group Warranty Statement must be included in the "Warranty" section. Take care to ensure that division contact details are correct. (For example, don't put Variety Store details in a Supermarkets product warranty). WALL MOUNT PSI As part of the Pre-Shipment Inspection process, a sample of any product intended for wall mounting must be assembled in the factory and actually mounted on a wall or a simulation of a wall. Ease of assembly and any stability issues must be noted.