"FREQUENTLY ASKED QUESTIONS"


Choose a link below for more details

  1. WHERE ARE YOUR PICTURES?
  2. EMAIL CONFIGURATIONS WITH PICTURE IT!
  3. ATTACHING PICTURES TO EMAIL
  4. FILE SIZES (Important regarding email)
  5. COPYING PICTURES TO THE COMPUTER
  6. ROTATING MULTIPLE PICTURES
  7. IMAGE QUALITY
  8. CLAIM CARD LOST
  9. CONTACT THE DIGITAL HOTLINE



WHERE ARE YOUR PICTURES?

When you place the CD into your CD-ROM drive, it should automatically open the 
�Photo Tools Software Installer� screen with options to install 
Microsoft Picture It! Express or to run the �Walmart Picture Viewer�. 

OPTION 1 - Microsoft Picture It! Express
To correct, print, and share your photos with friends and family, select the 
first option and install Microsoft Picture It! Express (Note: The program will 
only install upon first use). Once installed, the �File Browser� screen should 
open. From here, you can select the location of the pictures you wish to edit. 
Your CD has two sets of pictures (i.e. �Pictures� that are good for printing; 
and �Previews� that are smaller and better for emailing.

OPTION 2 - Walmart Picture Viewer
To view a slide show and perform some minor editing of your pictures, select the 
�Walmart Picture Viewer�. 

Note: Your pictures always remain on the CD. If your CD does not 
automatically run, double click on �My Computer� to see the �Photos� or "PIE2K"
CD-ROM drive. If the drive label indicates something else, try the CD 
in another CD-ROM drive; such as a CD-ROM burner (i.e. CD-RW). It may not be 
reading the second session, which is where the pictures are found.

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EMAIL CONFIGURATIONS WITH PICTURE IT!

Microsoft Picture It! Express will link to Microsoft Outlook, Outlook Express, 
Hotmail, or Netscape Messenger to send one picture at a time. You can email 
pictures with AOL, Juno, or other email programs by using the "Attachment" 
function to email one, or several pictures (see ATTACHING PICTURES TO EMAIL). 

To configure Microsoft Picture It! Express to use one of the email programs 
listed above, follow the Outlook Express example below:
1. Open Microsoft Internet Explorer by double clicking on the 'e' icon on your 
   desktop.
2. Select Tools from the top of the menu bar. When the drop down menu appears, 
   select Internet Options (The lowest choice).
3. Select "Programs" on the second to last file tab.
4. Make sure that Outlook Express is the program listed next to E-mail. If it is 
   not, change it by pushing the small button with the down arrow just to the 
   right of the program that is selected and choose Outlook Express.
5. Click on the Apply button. 

You should be ready.  By opening Outlook Express, it should automatically import 
all address books and so forth from older versions of Outlook Express. If not, 
you can choose Import from File on the menu bar.

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ATTACHING PICTURES TO EMAIL

You do not need to save any pictures to your hard drive to email pictures. You can 
attach them directly from the CD. Most emails are similar but do vary in some 
aspects. This should help guide you through the process. 
Here are the 7 easy steps (some programs may differ slightly):

1. Open your email program and start a new note (i.e. WRITE MAIL or COMPOSE)
2. Click on the ATTACH button (it may have a PAPER CLIP or ATTACHMENTS icon).
3. At this point, some emails ask whether you want to attach or detach (if not, 
   skip to the next step). Select Attach. An insert attachment window will open. 
   On this page you will see either LOOK IN: or BROWSE
	     a. LOOK IN: Clicking the gray arrow button just to the right of the 
	        "look in" window will allow you to choose a drive (see below)
	     b. BROWSE: Clicking this button will allow you to go to MY COMPUTER to 
	        select a drive. Choose your CD-ROM drive (labeled "Photos" or
	        "PIE2K"; possibly D: or E:)
4. Double click the "Previews" folder.
	     NOTE: The pictures  contained in the "Pictures" folder are of higher
	           quality and larger in size.  These are suggested for
	           printing, but will take longer to email.  The pictures in the
	           "Previews" folder are suggested for viewing on the screen, but
	           they won't print as nicely as the pictures from the 
	           "Pictures" folder. If you wish to send numerous pictures in an
	           email message, use the pictures in the "Previews" folder.
5. Once you open the "Previews" folder, you will see "Roll 1". Double 
   click this folder to see your images listed.
6. Single click an image and push the OPEN or the ATTACH button. Your image file 
   is now attached to your email. You can attach more than one image file if you 
   wish. Remember, most ISPs will only allow you to send 1,000K(1MB). After you 
   have attached a file, some email programs will return you to your email (write 
   page). Some will wait until you choose DONE or OK. Others may wait for you to
   close the attach window.
7. Type the address of the recipient, the subject, and the text you wish to add 
   and SEND your email.
   NOTE: If you are editing your pictures in Microsoft Picture It! Express
         before emailing them, be sure to open the "Previews" folder from the
         "File Browser" screen first. After editing, select the "File", "Save As" 
         functions. This allows you to choose the location, type of file, name, 
         and even a description of the image.

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FILE SIZES (Important regarding email)

Our scanning process produces two sets of pictures (i.e. �Pictures� that are good 
for printing up to an 8� x 10� print; and �Previews� that are smaller and better 
for emailing.

1. The �Pictures� folder contains High-resolution images that are great for 
   printing. They do take more RAM to edit. You can still email them, but 
   uploading and downloading will take longer. Emailing of the 
   high-resolution images is recommended if the recipient plans to print out the
   images or use them in a project.

2. The �Preview� folder contains lower-resolution images that are great for 
   viewing on the monitor. They require less RAM to edit and are faster to work 
   with. They email easily, and more can be attached to one email than the 
   high-resolution images. The print quality is not as good as the 
   high-resolution images.

All of the pictures will open with 72 dpi as that is what monitor viewing will 
produce. The actual resolution of the �Pictures� folder is 1536 x 1024 pixels; 
the �Previews� resolution is 768 x 512 pixels.

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COPYING PICTURES TO THE COMPUTER

When you first open the program, the �Photo Tools� screen will appear. 
1. Click �Copy Photos to Computer� at the bottom of the screen
2. Choose the folder on your hard drive where you want the pictures to be copied. 
   The photos from the �Pictures� folder will copy to the specified location.
   Please note that Windows 98 and Windows ME will not copy images to the root of
   a drive (ie. C:\).  To work around this compatibility issue, simply select or
   create a folder at the root level and save to that location.

NOTE: If you see an error, you probably have saved photos from a previous CD to 
      this location. Either rename the previously saved photos, or select a new
      location to save the new photos. 

To create a new folder:
   Windows ME/Windows 2000/Windows XP	
	1. Press the "Make New Folder" button. A folder will be created named,
	   "New Folder" 
   2. To rename the folder, click on the folder name with the 
      right mouse button.  Select "RENAME" from the menu. To rename the folder
      in Windows 2000 and Windows XP, simply time in the new folder name.
   3. Type in the desired folder name and press the "ENTER" key 
   4. The folder is now created and can be selected as a new save location.

   Windows 98
   1. Press the "Start" button
   2. Press "Programs"
   3. Press "Windows Explorer" (may be in your Accessories folder)
   4. Click "File", "New", and "Folder"
   5. When the new folder appears highlighted on the right side of the screen, 
      type "Photos", or any name you desire (and will remember), 
      and press the ENTER key
  
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To copy your picture files to your hard drive using Windows Explorer, place the 
CD in the drive and close all programs, including Microsoft Picture It! Express. 
Then, follow the instructions:

Create a new folder:

1. Press the "Start" button
2. Press "Programs"
3. Press "Windows Explorer" (may be in your Accessories folder)
4. Click "File", "New", and "Folder"
5. When the new folder appears highlighted on the right side of the screen, type 
 "Photos", or any name you desire (and will remember), and press the ENTER key

Copying pictures:

1. Click the CD-ROM drive labeled "PIE2K" or "Photos" on the left side of the 
   screen
2. On the right side of the screen, single click the "Previews" folder
3. Press the "Edit", then �Copy�
4. On the left side of the screen, click on the folder you made called "Photos" 
5. Press "Edit" then "Paste". This will copy the pictures to the hard drive

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ROTATING MULTIPLE PICTURES

The CDs cannot be re-written to.  Therefore, after editing pictures, you must
save your images to another location, such as a hard drive, if you wish to
save your changes.  Rotating several pictures at once is easy in Microsoft 
Picture It! Express.

To rotate several pictures in Microsoft Picture It! Express
1. Open Picture It! Express
2. Select "Close" on the Help Center window if it displays.  Otherwise,
   select �File�, then �Open�
3. Select the folder you wish to work with. Hold down the �CTRL� key and click on 
   each image you want rotated.
4. Click on the �Tasks� tab at the top
5. Click on the desired rotation (i.e. Rotate Clockwise or Rotate Counter
   Clockwise) and select DONE.
The images are automatically saved in the new orientation.

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IMAGE QUALITY

If your pictures appear grainy, check your monitor settings to be sure they are 
displaying as many colors as your graphics display card and monitor can handle. 

To access your settings:
1. Press Start, Settings, Control Panel, and Settings.

2. Next, if the color settings are set at 16 colors or 256 colors, try to change the 
   settings to High Color (16 bit), if available. The program was designed to 
   display in True Color.  If you do not have this option, please check with the
   manufacturer of your video card.  Your video card might not support this mode or you
   may need to update your video card driver.

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CLAIM CARD LOST

You can access the Roll ID and Claim Number by viewing the ORDER.TXT file on the CD. 
The Roll ID and Claim Number are not automatically given unless you indicated on the 
order envelope. You must indicate that you want this service by checking an 
appropriate box to have the images loaded to the web site.	

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CONTACT THE DIGITAL HOTLINE

If you have further questions, feel free to call us at the Digital Hotline. 
Our toll-free number is 1(888)824-4450. We are open from 8 a.m. to 8 p.m. Eastern 
Time, Monday through Friday. You can also email us at [email protected]

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