Özgür Hatipoðlu
Feneryolu-Kadikoy/Istanbul
[email protected] 0 (532) 509-7018
SUMMARY
Four years of progressive experience in customer support, marketing and computer technology as well retail sales and finance. Comprehensive knowledge of international business and markets, and an effective communicator. Constantly seeking to increase knowledge and capabilities. Proficiency in both languages English and Turkish.
SKILLS
Customer Support Abilities- Strong Customer Service Skills
• Demonstrated success solving complex problems while exceeding customer expectations
• A proven ability to build rapport with individuals from all cultural and socioeconomic backgrounds.
• Provided consulting and support to over 50 clients wanting to expand their operations to international markets
• Connected customers to suppliers of cost effective production materials to help businesses lower their production costs
• Managed over 100 Distributor accounts for Coca-Cola through face-to-face and remote communication
• Solved product distribution problems by finding alternative solutions.
• Provided online customer support to manage 80,000 member accounts at Importers.com
Organizational Leadership and Training Skills- Experience in Supervisory Roles
• Experienced in supervisory roles, proven team-builder
• Built an internal team to proactively pursue new customer markets for import / export
• Developed and managed committees to raise money for charitable organizations
• A solid educational foundation in organizational development and finance, knowledge of how to use technology to improve individual/organizational performance.
• Provided training on effective communication and leadership to over 80 youth through multiple presentations
• Supervised three staff of an international import-export company. Trained staff on e-commerce, marketing, trade regulations for international markets
• Excellent at multi-tasking, pay attention to details.
EDUCATION
Masters of Business Administration (MBA)
University of Hertfordshire UK/ Malaspina University, Vancouver Island. Canada 2005
Certificate in European Union & International Relations
University of Ankara, Ankara Turkey, 2003
Bachelor of Business Administration
University of Baskent, Ankara Turkey, 2001
WORK EXPERIENCE
FORWARDER-OPERATION AND LOGISTIC
OR-SAN International Trade Ltd. Sti. Istanbul January 2007 – Present
• Organize the safe, efficient shipment of goods on behalf of our partner companies. Prepare documents and act as a consultant in customs matters. Checking and preparing documentation to meet customs and insurance requirements
NATO Provost Marshal Administration Sergeant
CC- Air NATO Izmir, July 2006 - January 2007
• Managed NATO Classified documents with secrecy. Translated NATO files and documents both from Turkish and English. Given consultancy to NATO foreign personnel regarding to security concerns.
Customer Service & International Trade Consultant
Domain Holdings Inc. Vancouver, February 2005 – June 2006
• Managed around 200 new international traders’ accounts online daily. Classification of new products, which are available to market. Reply to customer inquiries about trade regulations internationally. Prepared proposals to attract new exporters and importers.
Import / Export Specialist
Dens International Trade Ltd., Ankara Turkey, 2001 - 2003
• Negotiated with suppliers and acted as a buyer for clients. Supported Senior Manager and supervised support staff. Developed and introduced successful new products for international markets. Opened new marketing channels and established strategic alliances in Asia and Europe.
Marketing Management Assistant
Coca-Cola, Ankara, Turkey, 2000 - 2001
• Conducted market research that captured data on target market demographics, competitor initiatives, and industry trends, prepared presentations using PowerPoint, Conducted retail sales, provided customer support and assisted with inventory stock control.
PUBLICATIONS AND PRESENTATIONS
"The Future of Turkish Textile Industry: Comparing the Industry Impact of Free Trade in the EU with Proposed Free Trade in the US." MBA Thesis Research. January, 2005.
“EU Energy Policy“ ATAUM Thesis Research. Ankara University, Turkey 2003
“European Union Free Trade” Istanbul Trade Center- International Trade Seminar August 2002
"Increasing Sales by Meeting Customer Needs." Presentation of Sales Survey Results to Coca Cola Management. August, 2000.
“Environmentally Responsible Manufacturing.” Presentation at 2000 International Environmental Entrepreneurship Conference at Bogazici University, Turkey 2000.
VOLUNTEER
Board Member 2004 - 2005
Vancouver Island Canadian Turkish Friendship Association, Victoria B.C.
The Green Association Manager. Ankara, Turkey, 1993-2003
Involved in public education of recycling and environmental issues.
International Lion’s Club. Ankara, Turkey 2000-2003
Treasurer (2000), Director, (2001/2002), Chairman (2003)
References Available Upon Request
