H
- Have self confidence
U
- Understand the view points of others
M
- Make yourself the friend of all
A
- Avoid unnecessary complains
N
- Never make promises that you cannot keep
R
- Respect and courtesy are important
E
- Explain thoroughly
L
- Look, listen and learn
A
- Admit when you are wrong
T
- Try to be sociable and approachable
I
- Insist on several services to the community
O
- Others first, self last
N
- Never criticize in public
S
- Stress the positive always