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| Webmastering | On June 10, 2001 I was sorting through my DMC Collector's Edition pack of the newest colors and winding them on bobbins. I was going through them in random order just to add a little excitement to what we all know can be a fairly boring affair. As I got down to the last few skeins of floss, I noticed that the numbers on the bobbins didn't match what I had left to wind. I double checked the colors that I had already set aside and discovered that I had received two of 3861 and no 3855.
So I immediately went to the DMC site to see if I could e-mail them and let them know about my predicament. I had just downloaded a bunch of new patterns from Wendy's Cross Stitch and I wasn't sure if any of them needed the color. (The others that I had checked use several of the new blues.) So I found a contact e-mail address on their site and sent them a little note. I briefly explained what happened and much to my surprise, when I checked my e-mail the next morning, I had an e-mail from their Marketing Department asking for my full mailing address so they could send me a 3855. We know that DMC has been around for a very long time. One reason, a quality product that we've come to depend on. This is just another reason why, GREAT Customer Service! I certainly never expected a response so quickly. I half expected, "Send the one in and we'll replace it with the other." This testimony speaks volumes on how some big companies still value each customer one at a time. We've all seen poor Customer Service in action so I thought a big "THANK YOU!" was in order this time. |
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