My Resume

Samuel B. Reynolds

3528 Castle Hill Drive * Woodbridge, VA 22193 * (703) 580 5329* [email protected]

OBJECTIVE:

To assist a company in advancing to the top in their industry by applying my knowledge of computers, programming, and networking skills in a hands-on environment to its customers and employees.

EDUCATION:

Grace Theological Seminary
Sucessfully acquired an Associates in Theology

New Horizons
Completed courses in JavaScript, Advanced JavaScript, Enhancing Web Pages with JavaScript, Cold-Fusion 5.0, and ASP 2.0.

Northern Virginia Community College
Completed courses in Unix, Novell 3.x CNA Training Course, Administration of Novell 3.x Networks, "C", object oriented "C++", Basic, Visual Basic 5.0 (I & II), 8086 Assembly Language, Advanced 8086 Assembly Language Programming, and Introduction to Business. Eligible for CNA certification. Currently have a GPA of 3.52.

Osbourn Park Senior High School
Graduated in 1995 with an Advanced Studies Diploma and GPA of 3.25. Completed two semesters in Pascal while in Osbourn Park High School.

COMPUTER SKILLS:

Hardware:	IBM/IBM compatible PC, network hubs, Apple LaserWriter, Canon, HP, and Lexmark printers.
Software:	Windows NT 4.0, Windows 98, Windows 95, Windows 3.x, DOS, Unix/Linux, Microsoft Office 97, Microsoft Visio 2001, Corel Suite 8.0, WordPerfect 6.0-8.01, Quattro-Pro 7.0, TurboTax 95-99.
Languages:	HTML 4, JavaScript, VBScript, Visual Basic, C, C++, 8086 Assembly Language, Pascal, and QBasic.

EXPERIENCE:

TSD Technical Support Specialist II
Network Solutions Inc., Herndon, VA

Resolve customer's issues in a timely manner and investigate possible trends.
Transfer knowledge within Customer Service, to ensure correct infomation is relayed to customers.
Continually review current business processes to ensure speedy resolution of issues.

Technical Support Representative
InTuit, Fredericksburg, VA

Fielded approximately 75 calls per day relating to hardware and software issues.
Conducted installation and setup of TurboTax software.
Assisted in the training of new employees.
Assisted management in resolving employee issues.
Generated documentation of all issues and submitted reports to Supervisor for analysis.
Utilized 'Verbal Aikido' during troubled customer relations.

Sound/Computer Technician
Christ Worship Center, Woodbridge, VA

Assist in managing setup crew for sound equipment.
Guarantee all equipment is properly connected and runs at peak efficiency.
Ensure sound quality is at top performance.

Trainer/Cook
Olive Garden Restaurant, Woodbridge, VA

Train new employees.
Assist in ensuring all food is at highest quality for all customers.
Preparation of all recipes

Hosted by www.Geocities.ws