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| www.ombudsmanwatch.org Local Government Ombudsman Watch Exposing the Ombudsman's pro-council bias and whitewashing of maladministration. |
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| INJUSTICE EXPOSED Read the ODPM Select Committee's |
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| Report on the LGO, at the above website | ||||||||||||||||||||||||||||||||||||||
| with damning evidence of ombudsman bias, injustice and cover-up provided by consumers of the Local Government Ombudsman service, (pages EV16 onwards) |
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| High Court in London --- Plumber pulls plug on ombudsman | ||||||||||||||||||||||||||||||||||||||
| The Turpins won their case against the ombudsman | ||||||||||||||||||||||||||||||||||||||
| A plumber has won an important High Court victory helped by a solicitor whose tap he had fixed. | ||||||||||||||||||||||||||||||||||||||
| David Turpin and his wife were involved in a legal battle with the local government ombudsman over a property dispute. | ||||||||||||||||||||||||||||||||||||||
| In a rare move, the High Court in London has ordered the ombudsman to carry out a proper investigation into the couple's case. | ||||||||||||||||||||||||||||||||||||||
| The judge also ruled that confidential reports and interviews should not be kept from complainants unless there were very good reasons for doing so. | ||||||||||||||||||||||||||||||||||||||
| Solicitor Richard Buxton agreed to represent the Turpins, from Cambridge, after hearing of their dispute during a call-out. | ||||||||||||||||||||||||||||||||||||||
| It is very, very rare to bring a successful challenge against the ombudsman | ||||||||||||||||||||||||||||||||||||||
| Richard Buxton | ||||||||||||||||||||||||||||||||||||||
| After the hearing Mr Buxton said: "This is quite a blow for the conduct of local government administration. | ||||||||||||||||||||||||||||||||||||||
| "It basically means the ombudsman will have to pull his socks up and there will be much better scrutiny of his procedures. | ||||||||||||||||||||||||||||||||||||||
| "The ombudsman will no longer be able to hide behind confidential investigations which he does not then disclose to those making complaints." | ||||||||||||||||||||||||||||||||||||||
| Ombudsman (Kirkstall valley) | ||||||||||||||||||||||||||||||||||||||
| In the UK it is not practicable for ordinary people to use the courts to protect their interests. Civil litigation is so uncertain and expensive that the main participants are the destitute (who may qualify for legal aid) and the seriously rich. The Ombudsman service is supposed to protect ordinary people of limited means against administrative abuses. The following section demonstrates just how weak and ineffective the Local Ombudsman is likely to prove when called upon to remedy misbehaviour by the "great and good". | ||||||||||||||||||||||||||||||||||||||
| The impartiality of some UK Ombudsman services has been questioned. In particular the Local Government Ombudsmen - whose senior staff are recruited from the ... www.answers.com/topic/ombudsman |
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| Problems with the Local Government Ombudsman | ||||||||||||||||||||||||||||||||||||||
| http://www.letsfixbritain.com/ombudsman.htm | ||||||||||||||||||||||||||||||||||||||
| When officers of my local council allowed a planning application that destroyed any privacy in my home I took a complaint to the Local Government Ombudsman. Although I did eventually obtain a decision of mal-administration the experience convinced me that substantial change is needed in the Ombudsman system. | ||||||||||||||||||||||||||||||||||||||
| Local Government Ombudsmen are Un-popular | ||||||||||||||||||||||||||||||||||||||
| http://www.letsfixbritain.com/ombudsman.htm | ||||||||||||||||||||||||||||||||||||||
| Nor am I alone – the latest survey of those using the Ombudsman's services showed that "overall almost 3 in 4 complainants are dissatisfied with the outcome of their complaint including half of the small number who obtained a decision of mal administration causing injustice" (quote from the Ombudsman's own website http://www.lgo.org.uk/pdf/csmorirep.pdf). The level of dissatisfaction had apparently increased between the two surveys reported on the website and my experience suggests it won't have improved since then. | ||||||||||||||||||||||||||||||||||||||
| A shortlist of councils that promote your moving your complaint to the LGO because they are confident, that the LGO will do a good job of ensuring your complaint ends up in the out tray, going nowhere. | ||||||||||||||||||||||||||||||||||||||
| Local Government Ombudsmen (Fareham) | ||||||||||||||||||||||||||||||||||||||
| The Local Government Ombudsmen investigate complaints about councils and the other authorities, with the aim of putting things right if they have gone wrong. They are unbiased and independent of the Government and Councils, and are appointed by Her Majesty the Queen. They have the same powers as the High Court to order anyone to produce information or documents for their investigations. Their investigations are carried out in private and there is no charge for their service. | ||||||||||||||||||||||||||||||||||||||
| They can investigate your complaint if: | ||||||||||||||||||||||||||||||||||||||
| it is about one of the listed authorities | ||||||||||||||||||||||||||||||||||||||
| it is about a matter the law allows them to look into | ||||||||||||||||||||||||||||||||||||||
| it is about 'maladministration' | ||||||||||||||||||||||||||||||||||||||
| you believe you have been caused 'injustice' | ||||||||||||||||||||||||||||||||||||||
| it has already been considered by the authority complained about | ||||||||||||||||||||||||||||||||||||||
| Local Government Ombudsman (Wakefield) | ||||||||||||||||||||||||||||||||||||||
| Unhappy with the way the Council has dealt with your complaint? Visit the Ombudsman's website - see link below. | ||||||||||||||||||||||||||||||||||||||
| The Local Government Ombudsman is an independent person who investigates allegations of maladministration causing injustice to the person who has complained. The Ombudsman investigates complaints about most council matters including planning, education, social services and council tax. | ||||||||||||||||||||||||||||||||||||||
| Local Ombudsman Details (Dacorum) | ||||||||||||||||||||||||||||||||||||||
| If you are not satisfied with the way we have handled your complaint, please contact: | ||||||||||||||||||||||||||||||||||||||
| Commission for Local Administration in England | ||||||||||||||||||||||||||||||||||||||
| THE LOCAL GOVERNMENT OMBUDSMAN | ||||||||||||||||||||||||||||||||||||||
| Occasionally people with a serious complaint about a Council service may feel the matter has not been handled properly even after following the complaints procedure. If this is the case then you have the right to request an independent investigation. | ||||||||||||||||||||||||||||||||||||||
| This is the job of the Local Government Ombudsman Service. The Ombudsman will receive details of your complaint and decide if it is appropriate to take up the matter on your behalf with the Council. This service is free of charge. | ||||||||||||||||||||||||||||||||||||||
| Local Government Ombudsman (Barrow in Furness) | ||||||||||||||||||||||||||||||||||||||
| We will investigate your complaint in a fair and equitable way to achieve a satisfactory solution to the problem. However, if this is not possible or if you are unhappy with the Council's procedure, you have the right to refer your complaint to the Local Ombudsman who may undertake an independent investigation on your behalf. | ||||||||||||||||||||||||||||||||||||||
| The Local Government Ombudsman is an independent person who investigates allegations of maladministration causing injustice to the person who has complained. The Ombudsman investigates complaints about most council matters including housing, planning, education, social services and council tax. The Ombudsman who deals with this Council is at: | ||||||||||||||||||||||||||||||||||||||
| Appeal to the Local Government Ombudsman | ||||||||||||||||||||||||||||||||||||||
| If you are still dissatisfied following investigation by the Chief Executive you can refer your complaint to the Local Government Ombudsman. The Ombudsman is an independent body, which investigates complaints against local authorities concerning ‘maladministration’. This is defined as doing something the wrong way, failing to do something we should, or doing something we should not. The | ||||||||||||||||||||||||||||||||||||||
| Local Government Ombudsman(Dagenham) | ||||||||||||||||||||||||||||||||||||||
| Unhappy with the way the Council has dealt with your complaintThe Local Government Ombudsman is an independent person who investigates allegations of maladministration causing injustice to the person who has complained | ||||||||||||||||||||||||||||||||||||||