Convergence offers a variety of services for Call Centers. Firstly, we offer Start Up for those who are opening a new center and need assistance with creating and implementing their plan. Secondly, we help redesign or reengineering for those with a need to overhaul their current operation and don't know exactly how to do it?

Over time, many call centers get bogged down with the support of technology - PBX, ACD, IVR, SIP etc. - centers grow and shrink, change and evolve all in an effort to support the business at hand. Efficiency and effectiveness is the objective and sometimes the tools in place don't support the center as efficiently or effectively as it should.

Our experts review your call center operation, existing or proposed and all of its technology and make recommendations for improvement - it may be replacement - in most cases to make changes that are prove to be more cost effective and extend the life of the technology in place.

Many users have found that moving into the world of CTI sometimes requires major technology change and considerable effort on process and flow design and redesign. Proper application of CTI can have maximum impact on the effectiveness of a call center - easing call flow problems, improving customer access to your center and increasing service levels.