Microsoft
® WORLDWIDE SERVICES
Please visit http://support.microsoft.com/directory/ww.asp
to contact your local office for details.
- Personal support options
- Online self-help options
- Get your information online.
- Try our FAQs, WebCasts or search our Knowledge Base for articles targeted
to your issue at http://support.microsoft.com/directory.
Products included with the sale of a new computer
If your product was included with the purchase of your computer, your computer
manufacturer provides support for this product version. For contact details
please go to http://support.microsoft.com/directory/directory/oemdirectory.asp.
Paid assisted support
(a) Submit your issue online at http://support.microsoft.com/directory/onlinesr.asp.
(b) For paid assisted support in the U.S., please call us at (800) 936-5700.
Customers in Canada should reference http://www.microsoft.ca/support
to get the latest support contact information.
International support
Important! Phone numbers for Microsoft subsidiaries are subject
to change. For the most recent listing, please visit http://support.microsoft.com/directory/ww.asp.
If there is no Microsoft subsidiary office in your country or region, please
contact the establishment from which you obtained your Microsoft product.
International subsidiary information
- Argentina
Microsoft de Argentina S.A.
Phone: 54-11-4316-1900
Fax: 54-11-4316-1984
Customer service: 54-11-4316-4600
Technical support phone: 54-11-4316-4664
- Armenia
See Russia
- Australia
Microsoft Pty. ltd.
Phone: 13 20 58
Fax: 612 9023 5021
Technical support phone: 13 20 58
- Austria
Microsoft Ges.m.b.H.
Fax: (43) (1) 610 64 -200
Information services: 08000-123 345
Fax: (43) 2236-64595; [email protected]
Direct services (updates, etc.): (43) –(1) 795 67028; Fax: (43) –(1)
795 67029; [email protected]
Standard support (installation and handling): (43) –(1) 50222-2255
- Azerbaijan
See Russia
- Belgium
Microsoft BVBA
Phone: 02-7043000
Fax: 02-7043535
Support network information center: 02 - 5139979
Microsoft subscription centre (MSDN): +353 1883 1014
Microsoft subscription centre (TechNet): +353 1883 1002
Technical support:
02-5133274 (Dutch-speaking)
02-5132268 (French-speaking)
02-5023432 (English-speaking)
- Belarus
See Russia
- Bolivia
Customer service: 0800-2029
Technical support: 0800-3443
- Brazil
Microsoft Informatica Ltda.
Phone: 55-11-5504-2155
Fax: 011-55-11-5504-2227
Technical support:
• Phone: (55) (11) 5504-2155
• Fax: (55) (11) 5504-2227
• Automatic fax: (55) (11) 5506-8506
• Bulletin board service: (55) (11) 5506-1234
Customer services: (55) (11) 822-5764
Customer services fax: (55) (11) 822-6227
- Canada
Microsoft Canada Co.
Phone: 1 (905) 568-3503
Information center: 1 (800) 563-9048
Bilingual technical support: 1 (905) 568-2294
Text telephone (TTY/TDD): 1 (905) 568-9641
- Caribbean
Microsoft Caribbean, Inc.
Phone: (782) 273-3600
Fax: (787) 273-3636 or (787) 273-3634
Technical support/soporte tecnico: 1-877-672-3842
Technical support e-mail: [email protected]
Customer service: (800) 297-5982, para códigos de áreas 787
y 809 solamente, 506-298-2000 (para otras áreas)
Customer service e-mail: [email protected]
- Central America
Technical support/soporte tecnico: (506) 298-2020
Technical support e-mail: [email protected]
Customer service: (506) 298-2000
Customer service e-mail: [email protected]
- Chile
Microsoft Chile S.A.
Phone: 56-2-330-6000
Fax: 56-2-330-6190
- China
Microsoft (China) Co. ltd.
6/F, Beijing Sigma Center
No. 49, Zhichun Road, Haidian District
Beijing, 100080, PRC
Phone: (011) –(86) 10-6261 7711
Fax: (011) –(86) 10-6253 6630
- Microsoft Asia Regional Engineering Center
19th - 20th Floor, Metro Tower
No. 30 Tian Yao Qiao Road,
Shanghai, 200030, P.R.C.
Phone: (011) –(86) 21-64691188/ (011) –(86) 21-6469 8899
Fax: (011_ (86) 21-6469 1166 / (011) –(86) 21-6469 9900
- Colombia
Microsoft Colombia
Customer service -Línea de Respuesta Microsoft (Santa Fé de
Bogotá D.C.) Phone: (91) 524-0404
To place calls outside Bogotá: 9800-5-10595 or 9800-9-10595
Fax: 57-1-3173494
- Costa Rica
Phone: (506) 280-5100
Fax: (506) 280-5070
- Croatia
Microsoft Hrvatska d.o.o.
Trg D. Petrovica 3
10 000 Zagreb
Croatia
Phone: (385) (1) 4802 500
Fax: (385) (1) 4843 688
Product support phone number: (385) (1) 393539, e-mail: [email protected]
Customer service: (385) (0800) 300 300, e-mail: [email protected]
- Czech Republic
Microsoft s.r.o.
Eltodo centrum
Novodvorska 1010/14B
142 01 Praha 4
CZECH REPUBLIC
Phone (420) (2) 611 97 111
Fax: (420) (2) 611 97 100
Hotline: (420) (2) 2150 3222
Infoservice: (420) (2) 21 777 222
- Denmark
Microsoft Danmark
Phone: +45 44 89 01 00
Fax: +45 44 68 55 10
Technical support: +45 44 89 01 11
Sales support: +45 44 89 01 90
- Dominican Republic
Phone: (809) 567-4049
Fax: (787) 567-4204
- Dubai
Microsoft Middle East
Phone: (971) (4) 3973888
Fax: (971) (4) 3972244
Technical support (personal operating systems and desktop applications only):
Phone: (971) (4) 3975443
Fax: (971) (4) 3972304
E-mail: [email protected]
Customer service center (version upgrade/TechNet and MSDN subscription):
Phone: (971) (4) 3975752
Fax: (971) (4) 3972304
- Ecuador
Corporation Microsoft del Ecuador S.A.
Phone: 593-2-258 025
PBX: 593-2-460 453
Fax: 593-2-463-093
- Egypt
Technical support (personal operating systems, desktop applications, and
development tools installation only):
Telephone: (202) 338 8724
(202) 338 9794
Fax: (202) 360 4976
E-mail: [email protected]
- El Salvador
Phone: 503-245-4744
Fax: 503-245-4742
- England
See United Kingdom
- Estonia
Technical support: +372 650 49 99
For other phone numbers, see Latvia
- Finland
Microsoft OY
Phone: +358 (0)9 525 501
Fax: +358 (0)9 878 8778
Technical support: +358 (0)9 525 502 500
Sales support: +358 (0)9 525 5026
- France
Microsoft France
Phone: (011) (33) 825 827 829 (*)
Customer service phone: (011) (33) 0 825 827 829 (*) followed by 2
Fax: (33) 01 64-46-06-60
Telex: MSPARIS 604322
Technical support:
Phone: (011) (33) 825 827 829 (*) followed by 1
Fax: (011) (33) 1 69 28 00 28
(*) indigo number 0,98 F TTC per minute
- French Polynesia
See France
- Georgia
See Russia
- Germany
Microsoft GmbH
Fax: (089) 3176-1000
Telephone: (089) 3176-0
Standard support (installation and handling): (01805) 67 22 55
General information about Microsoft support in central Europe:
Telephone: (01805) 25-1199
Fax: (01805) 25-1191
- Greece
Microsoft Hellas, SA
• Phone: (30) (1) 94 99 100
• Fax: (30) (1) 68 06 780
Technical support:
• Phone: (30) (1) 94 99 100
• Fax: (30) (1) 61 09 528
- Guatemala
Phone: (502) 379-3000
Fax: (502) 367-6484
- Gulf and Eastern Mediterranean
PO Box 52244
Dubai, UAE
Tel: (971) (4) 3973888
Fax: (971) (4) 3972244
Personal support contact details: (personal operating systems and desktop
applications only)
Gulf (Bahrain, Malta, Qatar, and United Arab Emirates)
Phone: (971) (4) 3975443
Fax : (971) (4) 3972304
E-mail: [email protected]
- Lebanon (Cyprus and Lebanon)
Phone: (961) (1) 983348
Fax: (961) (1) 983349
E-mail: [email protected]
- Oman
Phone: (968) 691191
Fax: (968) 698568
E-mail: [email protected]
- Pakistan
Phone: (92) (21) 111 674357
Fax: (92) (21) 4533370
E-mail: [email protected]
Customer service center (version upgrade/TechNet and MSDN subscription):
Phone: (971) (4) 3975752
Fax: (971) (4) 3972304
- Hong Kong SAR
Microsoft Hong Kong ltd.
Fax: (852) 2560-2217
Microsoft information hotline: (852) 2388-9600
Microsoft technical support: (852) 2388-9600
- Hungary
Microsoft Hungary
Phone: (36) (1) 437-2800
Fax: (36) (1) 437-2899
Customer services: (36) (1) 267-4636 (2MSINFO)
Technical support: (36) (1) 267-7846 (2MSSUGO)
- Iceland
See Denmark
- India
Microsoft India
Phone: (91) (80) 559-5733, (91) (11) 629-4600,629-4601, (91) (22) 285-0193
Fax: (91) (80) 559-7133, (91) (11) 629-2650
- Indonesia
Microsoft Indonesia - Jakarta
Technical support:
• Phone: (62) (21) 570 42 54
• Fax: (62) (21) 520 81 22
- Ireland
Technical support:
Phone: 706 5353
See United Kingdom
- Israel
Microsoft Israel ltd.
Reception:
Phone: (972) –(9) 952-5353
Fax: (972) –(9) 952-5333
Customer service and information center:
Phone: (972) –(9) –952-5400
Fax: (972) –(9) –952-5411
Technical free support for Microsoft Windows and Microsoft Office
Phone: (972) –(9) –952-5400
Fax: (972) –(9) –952-5403
- Italy
Microsoft Srl
Phone: (39) (2) 70-398-398
Fax: (39) (2) 70-392-020
Microsoft Rome office: (39) (6) 5095-01
Fax: (39) (6) 5095-0600
Customer service (new product information; product literature): (39) (2)
70-398-398
Customer service for IT/operatori del Settore IT: (39) (2) 70-398-398
Technical support: (39) (2) 70-398-398
Microsoft consulting service: (39) (2) 70-398-398
- Jamaica
Phone: 876-960-8820
Fax: 876-920-2335
- Japan
Microsoft Company ltd.
Technical support (standard support): (81) (3) 5354-4500
Technical support options/support contract: (81) (3) 5354-4700
Information center (presales product support):
• Tokyo phone: (81) (3) 5454-2300
• Osaka phone: (81) (6) 6347-9300
Customer service phone (version upgrade/registration):
• Phone: (81) (3) 5454-2300
• Fax: (81) (48) 226-5511
- Kazakhstan
See Russia
- Kingdom of Saudi Arabia
Phone: (966) –(1) 488-1165
Fax: (966) –(1) 488-1576
Technical support (personal operating system and desktop applications only):
• Phone: (800) 124 0500 (toll free within Saudi Arabia)
• Fax: (966) –(1) 4740576
- Kyrgyzstan
See Russia
- Korea
Microsoft CH
Phone: (82) (2) 531-4500
Fax: (82) (2) 531-1724
Customer satisfaction center: (080) 985-2000 (toll free domestic only),
(82) (2) 558-8161
Game and hardware service center: (080) 645-1000 (toll free domestic only)
Technical support center: (82) (2) 508-0040
Microsoft FastTips: (82) (2) 3453-7555
Internet: http://www.microsoft.com/korea/support/
- Kuwait
PO Box 5244
13053 Safat
Tel: (965) 243-0248
Fax: (965) 243-0249
Technical support (personal operating systems, desktop applications, and
developer tools only):
Tel: (965) 243-1071
- Latin America
Microsoft Latin American headquarters (U.S.A.)
Phone: (305) 489-4800
Fax: (305) 491-1616
Customer service: (425) 936-8661
Technical support: (214) 714-9100
- Latvia
Microsoft
Phone: 371 750 8323
Fax: 371 750 83 38
Technical support: +371 760 5004
- Liechtenstein
See Switzerland
- Lithuania
Technical support: +370 272 3035
For other phone numbers, see Latvia
- Luxembourg
Microsoft BVBA
Phone: +32 2-70430 00
Fax: +32-2-7043535
Support network information center: +31-2 - 5139979
Microsoft subscription centre (MSDN): +353 1883 1014
Microsoft subscription centre (TechNet): +353 1883 1002
Technical support:
+32 2-5133274 (Dutch-speaking)
+32 2-5132268 (French-speaking)
+32 2-5023432 (English-speaking)
- Malaysia
Microsoft (Malaysia) Sdn Bhd:
Phone: (6) (03) 757-2266
Fax: (6) (03) 757-2265
Customer services:
• Phone: toll-free – (1) –(800) 88-3249
• Fax: (6) (03) 758-5011
Technical support:
• Phone: (6) (03) 793-9595
• Fax: (6) (03) 295-2065
- México
Microsoft México, S.A. de C.V.
Phone: 525-267-2000
Fax: 525-258-0225
Applications and operating systems: (52) (5) 265-3399
Developer tools and server operating systems: (52) (5) 267-2190
Customer service: (52) (5) 265-3380
Resellers: (52) (5) 267-2110
Fax: (52) (5) 267-2119
- Middle East
Microsoft Middle East
Phone: (971) (4) 397 3888
Fax: (971) (4) 397 2244
Technical support (personal operating systems and desktop applications only):
• Phone: (971) (4) 397 5443
• Fax: (971) (4) 397 2304
• E-mail: [email protected]
Customer service center (version upgrade/TechNet and MSDN subscription):
• Phone: (971) (4) 299 5082
• Fax: (971) (4) 299 5097
- Morocco
Microsoft Afrique du Nord et de l'Ouest
Phone: (212) (2) 95 80 80
Fax: (212) (2) 95 85 85
- Nederland
Microsoft BV
Telefoon: 020-5001500
Microsoft contact center: 020-5001005
Microsoft subscription centre (MSDN): 020-5001037
Microsoft subscription centre (TechNet): 020-5001035
Technische ondersteuning:
• 020-5001005 (Nederlands)
• 020-5001053 (Engels)
Internet: http://support.microsoft.com/directory
<http://support.microsoft.com/support/directory>
of http://www.microsoft.nl/support
- Microsoft Consulting Services Benelux
Netherlands, Belgium, and Luxemburg: (31) (0) 20 5001005
Information services and subscriptions
TechNet
• Netherlands: (020) 5001035
• Belgium: (32) (2) 5022176
• Luxemburg: (32) (2) 5022176
Microsoft Developer Network
• Netherlands: (020) 5001037
• Belgium: (32) (2) 5138684
• Luxemburg: (32) (2) 5138684
- New Zealand
Microsoft New Zealand ltd.
Phone: (64) (9) 357-5800
Fax: (64) (9) 357-0868
Technical support:
• Phone: (64) (9) 357-5575
• Fax: (64) (9) 357-5577
- Northern Ireland
See United Kingdom
- Norway
Microsoft Norge AS
Phone: +47 22 02 25 00
Fax: +47 22 95 06 64
Technical support: +47 22 02 25 50
Sales support: +47 22 02 25 80
- Panama
Phone: (507) 210-1270
Fax: (507) 210-1271
Technical support/soporte tecnico: (507) 298-2020
Support e-mail/correo electronico para soporte tecnico: mscasup
Customer service/centro de servicios: (800) 506-0001
Customer service e-mail/correo electronico para atencion a usuarios: msccatus
- Papua New Guinea
See Australia
- Paraguay
Customer service: (595) (21) 498-190
Technical support: (595) (21) 495-865
- Perú
Phone: 51-14-21-1200
Customer service: (51) (1) 215-5002
Technical support: (51) (1) 215-5005
InfoEmpresa: (51) (1) 215-5006
Events information: (51) (1) 215-5010
Fax: 51-14-21-7307
- Philippines
Phone: (632) 811-0062
Technical support:
• Phone: (632) 892-2295/2495
• Fax: (632) 813-2493
- Poland
Microsoft Sp. z o.o.
Phone: +48 22 431 10 00
+48 22 431 10 01
Fax: + 48 22 431 10 02
Information service: +48 22 431 19 99
Technical support: +48 22 431 19 99
+48 801 308 801
- Portugal
Microsoft Portugal MSFT, Lda.
Phone: (351) (21) 4409200
Fax: (351) (21) 4412101
Technical support:
• Standard support: (351) (21) 4409280
• Fax: (351) (21) 4411655
- Puerto Rico
Soporte tecnico: (787) 268-8528 or 1-877-672-3842
Support e-Mail/correo electrónico para soporte tecnico: mscasup
Customer service/centro de servicios: (800) 297 5982 para códigos
de áreas 787 y 809 solamente
Customer service e-mail/correo electrónico para atención a
usuarios: msccatus
- Romania
Microsoft s.r.l.
Phone: (40) (1) 222 90 16
Fax: (40) (1) 222 90 12
Technical support: (40) (1) 312 09 48
- Russia
Microsoft Z.A.O.
Microsoft information center:
Phone:
• Moscow: (7) (095) 916-7171
• St. Petersburg: (7) (812) 118-3636
• Novosibirsk: (7) (3832) 119-019
• Kiev: (380) (044) 2305101
Fax:
• Moscow: (7) (095) 916-7112
Technical support:
Phone:
• Moscow: (7) (095) 745-5445
• St. Petersburg: (7) (812) 118-3636
• Novosibirsk: (7) (3832) 119-019
• Kiev: (380) (044) 2305102
Fax:
• Moscow: (7) (095) 916-7112
- Saudi Arabia
Phone: (966) (1) 218-0808
Fax: (966) (1) 218-0809
Technical support (personal operating system and desktop applications only):
• Phone: (800) 124-2255 (toll free within Saudi Arabia)
• Fax: (800) 124-2255 (Press 2 to send a fax)
- Scotland
See United Kingdom
- Singapore
Microsoft Singapore Pte ltd.
Phone: (65) 337-6088
Fax: (65) 337-6788
Customer services phone: (65) 324-5255
Customer services fax: (65) 324-6181
Product support services phone: (65) 378-3600
Product support services fax: (65) 378-3662
- Slovakia
Microsoft Slovakia s.r.o.
Bratislava Business Center IV
Prievozska 6/A
821 09 Bratislava
SLOVAK REPUBLIC
Phone: (421) (2) 58102811
Fax: (421) (2) 58102800
Hotline: (421) (2) 67 296 296
Infoservice: (421) (2) 67 296 297
- Slovenia
Microsoft d.o.o.
Phone: +386 (1) 5 484 100
Fax: +386 (1) 5 484 122
Technical support: (386) (61) 185 3449
- South Africa
Microsoft South Africa
All services
Phone: (27) (11) 257 0000 or
0860225567 (inside South Africa)
Fax: (27) (11) 257 0257
Technical support fax: (27) (11) 257-0424
- South East Africa and Indian Ocean Islands
See South Africa
- Spain
Microsoft Iberica SRL
Inside Spain
Phone: (902) 197 198
Fax: (91) 803 8310
Technical support: (902) 197 198
Customer service: (902) 197 198
- Outside Spain
Phone: (34) (91) 353 69 60
Fax: (34) (91) 803 8310
Technical support: (34) (91) 353 69 60
Customer service: (34) (91) 353 69 60
- Sweden
Microsoft AB
Phone: +46 (0)8-752 56 00
Fax: +46 (0)8-750 51 58
Technical support:
Phone: +46 (0)8-752 09 29
Sales support: +46 (0)8-752 56 30
- Switzerland
Microsoft SA
Phone: (41) (1) 839 61 11
Fax : (41) (1) 831 08 69
Customer information: phone: 155 59 00 fax : 064 - 224294
Microsoft info-service, Postfach, 8099 Zürich
Pricing, updates, etc. : (41) (1) 839 61 11
CompuServe : (41) (1) 273 10 28 (GO MSEURO Microsoft central Europe)
Support:
Standard technical support (German-speaking): (0848) 80-2255
Standard technical support (French-speaking): (41) (22) 738 96 88
General information about Microsoft support in central Europe: (0848) 80-2330
- Tajikistan
See Russia
- Taiwan
Microsoft Taiwan Corp.
Phone: (886) (2) 2504-3122
Fax: (886) (2) 2504-3121
Technical support:
• Phone: (886) (2) 2508-9501
• Fax: (886) (2) 2508-9575
- Thailand
Microsoft (Thailand) ltd.
Phone: (662) 266-3300
Fax: (662) 266-3310
Product support:
Phone: (662) 613-7208 through 11
Fax: (662) 613-7198
- Turkey
Microsoft Turkey
Phone: (90) (212) 326 50 00
Fax: (90) (212) 258 59 54
Support hotline:
• Phone: (90) (212) 33 66 999
• Fax: (90) (212) 33 66 998
- Turkmenistan
See Russia
- United Kingdom
Microsoft ltd.
Phone: (0870) 60 10 100
Fax: (0870) 60 20 100
Microsoft technical support
• Desktop applications, home products, personal operating systems,
and hardware: (0870) 50 10 100
• Developer products: (0870) 50 10 200
• Business systems: (0870) 50 10 300
• Customers phoning from Ireland should dial 706 5353 for technical
support.
Pre-sales information: Microsoft connection (0345) 00 2000
- Uruguay
Phone: 598 (2) 900-19-03
Fax: 598 (2) 901-0227
Technical support: (598) (2) 908-0998/1998
Customer service: (598) (2) 916-4445
Resellers: (598) (2) 916-4446
- Uzbekistan
See Russia
- Venezuela
Microsoft Venezuela S.A.
Phone: 58-2-276-0500
Fax: 58-2-276-0600
Customer service: (58)(212)0800-MICROSOFT (0800-6427676)
Customer service e-mail: [email protected]
Technical support: (58)(212)0500-MICROSOFT (0500-6427676)
E-technical support e-mail: [email protected]
Resellers: (58)(212)0800-MSCANAL (0800-6722625)
Resellers e-mail: [email protected]
Events information: (58)(212)0500-MSEVENTOS (0500-6738368)
Events e-mail: [email protected]
- Wales
See United Kingdom
Source : Microsoft Corporation
.
Created : Friday, August 17, 2001, 10:43:40 PM