| Problem | Possible solutions |
|---|---|
| Computer does not start up when you turn it on | Check the power cord to make sure it is plugged securely into the wall and into the computer. Check the connection between the monitor and the computer. Have a computer technician examine the computer for possible faulty hardware. |
| Computer operation is unusually slow | Use a hard disk utility program to defragment the hard drive. Install additional RAM. |
| Computer freezes, ignoring mouse and keyboard | Reboot the computer without shutting down, then reinstall the program you were using. Install additional RAM. |
| Computer behaving erratically | Run virus checking software to identify and remove a potential virus. Run hard disk utility program to check for storage errors. |