Brought to you by Coles Bentleigh
10thOctober 2004
I overheard this guy talking to Jetty. He wished to return some tuna which he was unable to produce a receipt for. He described himself as "the customer from Hell"...
3rdOctober 2004
This guy wasn't rude, just a little amusing. I put through his melon and it comes up as a rockmelon. And the guy's like "no no no...that's a cantelope." Duh.
15thSeptember 2004
I sometimes like to think that people should undertake some sort of degree before they are allowed to shop in a supermarket. At the very least, learn to read. This guy comes up with a 4L bottle of motor oil which scans at $12 odd. He complains that that is the incorect price after he's already done paying for it. I send someone off on a price check and the guy eventually comes back to inform me that it is, in fact, $12. The customer no longer wishes to purchase said motor oil. Fine, I say, leave it with me and grab the one you want, I'll get this refunded for you. He does wander off, but he takes the damn oil with him, as I requested he not do. This means that Del cannot do the refund. He comes back with another bottle of oil. This one scans at $13. I raise an eyebrow. He says That's not scanning right. We get it checked out. It is scanning correctly. He hasn't paid for it though. We have by this stage sent someone from grocery to get the original bottle of motor oil back from the shelf. He wanders off with his new motor oil, so I can't delete it from the transaction. I'm getting a little frazzled so it takes me ages to explain to Del whats going on, she cancels the transaction. He eventually comes back with a third bottle of oil, which is the $9 one he's been trying for the entire time. It's generic Coles saving brand or something. Not Valvoline or the other expensive brands he keeps trying for, not one that advertises or anything. The cheap one. Seriously, here's your sign.
18thJuly 2004
I was on express. The guy was only buying a newspaper, so he wasn't there long. He did not utter one single word the entire time. No acknowledgement that I was even there. Maybe he was deaf or something, but the customers I serve who are deaf always wave and smile and that sort of thing and are in general, really, really friendly. Rude man.
7thJuly 2004
Mark. My fucknut arse of a locker buddy. He did actually purchase something during my shift so he counts. The prick couldn't be bothered trying to fit my stuff back in the locker (even though I had managed to fit mine and his things in there when I arrived) when he left, so he just left some of it on the floor. What he left on the floor was a bag containing my camera, my mobile, my house and car keys, my cd player face plate, prescription medication, and my wallet which contained 2 credit cards, my debit card, my driver's license, my medicare card, my concession card and $50 odd. I'm going to kill him.
20thJune 2004
I didn't actually serve her, but whoever it was that dropped that bloody egg. Ever had to clean an egg off a supermarket floor? It ain't fun.
19thJune 2004
Again, I didn't serve them. That may stm from the fact that they didn't actually buy anything in all honesty. It started with this tall dude in a beanie who looked roughly my age. He wanted to buy cigarettes, he got asked for ID, which he could not produce. His request was forbidden. He hangs around outside the store with about five or six of his mates who all look like they're 14. They are outside for at least half an hour. At one point I'm at the front of the service desk (customer side) and telling Valerie about them. She's just laughing and all that and one of them walks into the store. So I sorta nod towards him so she knows who I'm talking about. I then walk off to wherever I was going and the little shit makes some snide comment to Valerie about me before wandering off. He only prooved my point. But seriously, the nerve of that guy, he's trying to get us to break the law risking a $5000 fine and our jobs in the process, and he's calling me rude. PC.
16thJune 2004
So the EFTPOS system was down from 5pm onwards. No cash out at all. Very very slow service because the machines were taking for-ev-er because of the bloody system being down. But, suprisingly, no customers seemed to complain a great deal, which I thought was great. That is not actually anything to do with my award for the day, just thought I'd throw it in because it goes to proove how suprising the bad customers can really be. I was expecting some bitch to explode about wanting cash out rarar, but no. Instead we got this...
This, again, is not someone I've served, but given that we've reached the if-you-ever-return-to-our-store-we're-calling-the-police stage, I think they might just qualify to make it to this tribute page of mine. Anyway. This girl comes in and tries to buy cigarettes. She looks kinda young so Kim asks her for ID (Del later mentions that she also would have asked the girl for ID because she did look young...I didn't really see her). She doesn't have ID so is refused the sale. She leaves. At this point I start paying attention. The guy she's with comes storming into the store screaming out obscenities at Kim and Del (who wasn't actually serving the girl but you know...whatever) that it was f***ing ridiculous, and the girl is screaming to "what, do I look like I'm f***ing 16?!?" She was also complaining that we made her wait 25 minutes before refusing to serve her, which was not the case. More yelling, all the staff are getting upset but keeping our cool, all the customers are also getting upset. The guy then picks a fight with the security guard, leaves the store, and returns a few minutes later to make a few more threats at the security guard and promise to return the next night. At which point we decided to call the police if we saw them again. Such a lively couple.
6thJune 2004
This is hardly worth a mention but I was in a bad mood and I got this damn woman who just did all the little things that customers can actually do to piss me off. She had red and green capsicums (different prices I guarantee you) in the one bag, she was chucking crap at the front of the conveyor belt, she just pissed off halfway through the order. ARRGH!
5thJune 2004
So the express cue is getting a little long, there's maybe four five people waiting and only one guy serving so I jump on to help him out as I do believe he is new. I serve this lady and ask how she is and she just snaps at me. She's complaining that the other guy must be new (she never explained her logic for this...so it's really beyond me). She didn't complain that it was going slowly or anything, just that he was new, and man she was pissed off. She asked i I was in charge so I told her I wasn't and she just sorta shut up and got on with her life.
30thMay 2004
I feel bad putting this customer up here, because she didn't do anything bad on purpose, but man it was sooooo annoying anyway. She dropped a bottle of soy sauce. That stuff stinks! And at the register of course. It takes Steve forever to find the elusive mop, so it didn't get cleaned up for ages, and even after it was clean it still stank anyway. Grrr
29rdMay 2004
No one particularly interesting, just some stupid woman who decided that I had no idea how to do any aspect of my job purely because she wanted to buy coffee that wasn't in the system. In her mind, even though I don't know how to use my register it is entirely my fault that there are products on the shelf that aren't in the system. Oh my goodness.
23thMay 2004
There was this guy, he went through Steve's register, so I'm not sure he counts, but he definately deserves a mention. We're on 12 items or less, so the guy was able to reach the reciept as it printed and tried to rip it out. Steve snaps at him, tells him to be patient or something. Customer gets very angry and yells a little. I think he threatened to call the manager and complain. Steve says something along the lines of "you do that." After angry customer has lef the store we discover that his meddling has broken the printer. Ahh...whoops. I hope he does call the store to complain. Hopefully he'll get an earful. =)
17thMay 2004
Right. So this woman normally shops at Carnegie, but they don't stock the freezer bags that she likes. So she is shopping at Bentleigh from now on. Only she can't find the freezer bags because she was looking with the garbage bags. She asks me where she can find freezer bags, I tell her aisle 3. She says she's looked there, there was onyl garbage bags (which are actually in aisle 8). I calmly try to explain this to her. She doesn't buy it. I go to aisle 3, get the bags, bring them back to her. She informs me that I'm a genius and asks me where I found them. I begin to explain aisle 3, bottom shelf, on the...she cuts me off "they're a good brand rarar...where did you find them?" I explain it to her again. She's just going "you're so smart rarar" and then SHE PINCHES MY CHEEK!!!! Man it hurt! For a couple of hours. Then ten minutes later she finds me in aisle 5 and she keeps asking me for things that are right in front of her. And she bitched that her husband was a pain in the arse to shop with. argh.
back