| The Oak Grovian O N L I N E |
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| www.geocities.com/oakgrovenews |
| Contact Good Management Company by telephone, e-mail, fax, or regular mail. Phone: 564-1400 McKenna Keays ext 111 Fax: 564-8660 E-Mail: [email protected] Web Site: www.goodmanagementco.com 1 N. Calle Cesar Chavez, Suite 230-A, Santa Barbara, CA 93103 |
| Tips for Calling Good Management Company by Chris Ricketts The Good Management Company office is open Monday through Friday, 9am to Noon, and 1pm to 5pm. The office is closed on some major holidays. If you call about an emergency after regular office hours, we have an automated voice mail system that will prompt you to dial 5. You will reach recorded instructions, 24-hour contact numbers for vendors that will respond, and you will have an opportunity to leave a message. Anytime you leave a message on the emergency voice mailbox, our new phone system will call our on-call staff member and will relay your message. Our phone system will stop calling the on-call staff person when the message is received. Sometimes emergencies are better handled by calling 9-1-1, such as reporting a fire, a crime or a noisy neighbor. Phone a utility directly like the Gas Company when you smell gas, Edison when the power is out, or the Water District when you discover a fast flow water leak and you don�t know how to turn off the water. If the after hours emergency you are calling about is something better handled by Good Management Company staff - such as a roof leak - please call the office. When the phone system answers, you may dial 5 immediately, please listen to the instructions. Be sure to leave a message that includes your name, unit address, the phone number you can be reached at, and a brief description of the emergency. This way, we can respond quickly. Good Management Company staff members are responsible to pick up their own voice mail messages. When we plan to be out of the office for more than a day or two, we will change our outgoing message to reflect this. If we are unavailable when you call, especially with something important, please leave a message on our regular voice mailbox so we know you called. We will call you back. |
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