Kevin Cole email: novell_mcne@yahoo.com MIS Manager and Senior Network Engineer experienced in operations, project planning, project implementation and team building. · Team lead for Netware 5 rollout with Fortune 500 company. · Managed technical team for installation and support of Novell 4.11 servers and workstations for 100+ bank branches in Central and Southern Indiana. · Managed the Netware 4 LAN and voice buildout of new corporate headquarters of national telecommunications company in Washington, D.C. · Managed and performed additional Netware 4 LAN project buildouts for several small to medium-sized offices and departments of 20 to 50 personnel. · Assembled and supervised team of computer technicians to manage the daily operations of the corporate offices of a national telecommunications company with 400 personnel. Management, operations, and customer care experience resulting in increased profitability. · Achieved customer satisfaction goals with savings of 20% in budgeted personnel costs. · Implemented phased replacement of legacy inventory to achieve savings in capital costs. · Focused on customer care including the identification of new projects, resource allocation, and establishing Service Level Agreements with internal customers. · Responsible for all aspects of departmental personnel management and $1M expense budget. Team motivator with ability to identify and solve problems. · Supervised up to 20 staff and consultants for helpdesk, LAN, and voice functions. · Established training program to increase the proficiency of technical ability and customer service skills of LAN/Voice/Desktop departmental staff. Professional History Consultant 6/00 - Present. Alliance Consulting; Philadelphia · Team Lead/Project Manager for Netware 5 upgrade project for McNeil Consumer Products, a division of Johnson & Johnson. · Technical Lead for NetWare/NT migration to Windows 2000. · Responsibilities include project and resource management, developing and maintaining a test environment for FDA validated applications and systems, developing and implementing NOS upgrade process, assisting with validation documentation. Based in Fort Washington, PA. Users at Fort Washington site is greater than 2000. Also managing the upgrade for sites in Lancaster, PA and Las Piedras, Puerto Rico. · Familiar with GxP documentation, validation, IQ OQ PQ, 21 CFR Part 11 requirements Consultant 8/99 - 6/00 Lias Technologies & Logical Computer Services; Nationwide · Netware 5 Rollout with R.R.Donnelly, a Fortune 500 multi-national publishing company. · Responsibilities include developing custom configuration, installation and optimization of Netware 5 in corporate, finance, and manufacturing sites. Migration of users from Netware 4.1 and/or Microsoft NT 4 to Netware 5. · Configuration of server-side applications including ArcserveIT 6.6, Norton Antivirus, DNS-DHCP, Compaq Insight Manager. · Configuring and installing Compaq Proliant 3000, 1850, and 1600 servers. Consultant 6/98 - 8/99 RHI Consulting; Indianapolis, IN · Project with Bank One (formerly First Chicago/NBD) · Technical manager of team of consultants installing NetWare 4.11 servers and workstations in 100+ bank branches in Central and Southern Indiana. · Responsible for configuration, installation, and support of all servers and workstations. · Involved in NDS design, partition/replication issues, and advanced administration issues. Nextel Communications 5/96-6/97 MIS Manager - Corporate HQ, McLean, VA · Managed data and voice systems buildout for headquarters and consolidated systems and users from three regional companies into one facility. · Managed all network, voice, and data functions with team of employees and consultants for 400-user Novell NetWare and Microsoft Windows NT network. · Responsible for daily operations of data center, voice systems and customer service requests. · Project team leader for new office and departmental buildouts with corporate functions. · Installed, configured, and updated data center hardware and software including HP Netservers, Cubix & LanRover remote access servers, Cabletron hubs & switches. 2/96-5/96 Senior LAN Administrator - Corporate HQ, Seattle, WA · Responsible for the design, installation and support of Novell 4.x network for corporate HQ. · Team leader for data and voice buildout of corporate offices in Bellevue, WA area. · Team leader for relocation of 20-person Accounts Payable department to Kirkland, WA. · Provided voice services support for telephones (Centrex, Nortel) and voicemail (Meridian). 8/94-2/96 LAN Administrator - Project Office, Cincinnati, OH · Responsible for design and support of Novell 3.x network for a regional office of 30+ users. · Provided remote LAN and desktop support for six additional Midwest regional offices ranging in size from 30 to 200 personnel. · Traveled to regional offices to provide Level III support for network and desktop issues. · Provided telephone and voicemail support on Nortel PBX (Option 11) Entex Information Services 10/93-8/94 LAN Administrator, Erlanger, KY · Responsible for network operations of data center for the distribution facility of national systems integrator with 300 personnel in multiserver Novell NetWare environment. · Performed Level II & III helpdesk support for desktop and network issues. · Supported voice services, installation of phones, and voicemail. · Performed basic workstation and printer to AS/400 connectivity. 5/92-10/93 Systems Integrator, Erlanger, KY · Lead technician for configuration and testing of nearly 100 Novell NetWare 3.x file servers for corporate clients. · Designated as team leader for a group of technicians specializing in advanced installations. · Performed custom configurations on wide variety of systems including IBM, Apple, Compaq, HP, Toshiba, etc. · Vendor certified on most major brands of computer systems and printers. Education: BA in Education (1988) Certifications: Microsoft MCSE 2000 (Apr 01) Novell NetWare 3 CNA/CNE, NetWare 4 CNA/CNE, NetWare 5 CNA/CNE Novell NetWare ECNE, MCNE - Connectivity, MCNE - NetWare and Windows NT Integration Technical Skills: NOS- Novell NetWare 3.x ,4.x, 5.x; Microsoft NT Server 3.51 & 4.0, Windows 2000 Email - Lotus cc:Mail (administrator), Lotus Notes (installation). Protocols - ipx/spx, tcp/ip, nlsp. Internet - dhcp, dns, ftp, http, html, browsers. Desktop - MS Windows 2000, 95/98, 3.x, NT 4.0 Hardware-IBM, HP, Compaq, Toshiba, Microtest, Cubix, Discport, Macintosh. Topology - Ethernet, 10b2, 10bt, 100bt, fddi, Token Ring. Server Software - Arcserve, Intel Landesk Mgmt Suite, Inoculan, McAfee VirusScan, NAV. Experience monitoring and maintaining the integrity and performance of multi-user systems, servers, and LANs through preventive measures and troubleshooting. Experience supporting systems in a heterogeneous, 24x7-support environment. Experience managing a help desk & providing computer training to business partners. Experience leading both small (up to 50 users) and large projects (up to 3000 users). Experience making presentations to senior level executives.