RESUME

My Picture

Nour Ishaq
3631 Glenview Rd.
Glenview, IL 60025
(847)-344-1728
Email Link


Career Objective

Motivated college student seeking to obtain an accountant position which will benefit from my strong problem-solving and mathematical sills. To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.


EDUCATION

Northeastern Illinois University

Chicago, Illinois
August 2019 - Present
Expected Graduation: Summer 2021

Oakton Community College

Des Plaines, Illinois
August 2016 - December 2019
General Education

ITT Technical Institute

Mount Prospect, Illinois
September 2004 - September 2006
Associates of Applied Science Degree
Information Technology- Multimedia

Dominican University

River Forest, Illinois
August 2003 - May 2004
General Education


EXPERIENCE

Office Manager
RPM Steak, Lettuce Entertain You
Chicago, Illinois
May 2019 - Present

  • Process deposit and change orders accurately and according to procedure
  • Count, balance, and par banks accurately on a daily basis
  • Maintain tip distributions and record as required
  • Ensure TRAC compliance
  • Handle employee time records to ensure employees are compensated appropriately and timely
  • Prepare mid-month and end-of-month sales ledger
  • Answer and address guest, vendor and employee calls, questions and issues
  • Exhibited proficiency in all restaurant computer equipment, including Point of Sale system, Avero, Kronos, Open Table, Frequent Diner and Gift Certificate terminals, and credit card terminals


  • Office Manager
    Joe's Seafood, Prime Steak, and Stone Crab, Lettuce Entertain You
    Chicago, Illinois
    June 2015 - May 2019

  • Process deposit and change orders accurately and according to procedure
  • Count, balance, and par banks accurately on a daily basis
  • Maintain tip distributions and record as required
  • Ensure TRAC compliance
  • Handle employee time records to ensure employees are compensated appropriately and timely
  • Prepare mid-month and end-of-month sales ledger
  • Answer and address guest, vendor and employee calls, questions and issues
  • Exhibited proficiency in all restaurant computer equipment, including Point of Sale system, Avero, Kronos, Open Table, Frequent Diner and Gift Certificate terminals, and credit card terminals


  • Restaurant Manager
    Wildfire Restaurant, Lettuce Entertain You
    Lincolnshire, Illinois
    August 2010 - June 2015

  • Developed management team in areas including personal growth, operational and financial knowledge, interpersonal skills, and organizational techniques
  • Interviewed, hired, trained, developed and retained qualified employees
  • Addressed customer complaints and problems effectively and courteously on an as needed basis by using tact and good judgement when dealing with difficult guests
  • Exhibited proficiency in all restaurant computer equipment, including Point of Sale system, Avero, TMX/LLMS, Open Table, Frequent Diner and Gift Certificate terminals, and credit card terminals
  • Maintained food quality standards including safety, consistency and presentation


  • Restaurant Manager
    Wildfire Restaurant, Lettuce Entertain You
    Glenview, Illinois
    August 2007 - August 2010

  • Efficient in taking orders, serving food and clearing tables
  • Explained how menu items are prepared, described ingredients and cooking methods
  • Made and maintained reservations, organized and confirmed parties
  • Imputed server tipouts and hours worked for tipped position onto trac worksheet
  • Completed trac sign sheet for tipper employees and corrected time records


  • Professional Internship Program
    Lettuce Entertain You
    Chicago, Illinois
    May 2009 - July 2009

  • Shadowed store, office and special events managers and observed everyday tasks
  • Assisted in counting liquor/wine and food inventory
  • Observed the operations of the bread and meat purveyors
  • Assisted in ordering food and supplies


  • Mailroom Supervisor – Shipping & Receiving
    Aon Corporation
    Glenview, Illinois
    August 2006 - March 2008

  • Sorted, metered and tracked all incoming and outgoing mail
  • Made pamphlets and brochures and set up and distributed insurance cancelation and reinstatements
  • Set up carrier deliveries and pick ups
  • Scanned, sorted and packaged UPS, DHL, express mail and FedEx deliveries
  • Put together daily and end of the month reports


  • Mailroom Supervisor – Shipping & Receiving
    Aon Corporation
    Glenview, Illinois
    August 2006 - March 2008

  • Sorted, metered and tracked all incoming and outgoing mail
  • Made pamphlets and brochures and set up and distributed insurance cancelation and reinstatements
  • Set up carrier deliveries and pick ups
  • Scanned, sorted and packaged UPS, DHL, express mail and FedEx deliveries
  • Put together daily and end of the month reports


  • Store Supervisor
    Bill's Finer Foods
    Evanston, Illinois
    January 2002 - June 2007

  • Ordered and checked incoming business merchandise
  • Organized bills and papers, paid invoices and tracked business sales
  • Counted inventory twice a month and balanced cashier drawers
  • Answered phones, delivered grocery orders and stocked shelves



  • Key Skills

    - Customer Service and Guest Relations - Purchasing and Inventory Management
    - Illinois BASSET Certification - Quality and Cost Control
    - Microsoft Word, Excel, PowerPoint - Safety Management
    - MICROS Sytems Trained - ServSafe Certification
    - OpenTable Systems Trained - Team Building and Staff Training
    - Problem Solving - Work Proficieny in Arabic & Spanish
    - Kronos Systems Trained - Lawson System Trained



    Goals

    Short Term Goals Long Term Goals
    Earn a Degree Make a Career Switch
    Improve my Communication Skills Become an Expert in Accounting
    Improve my Work-Life Balance Feel Happier at Work
    Learn a New Skill Gain More Management Experience
    Network Improve Leadership Skills



    Personal Interests & Hobbies

    MusicBeach

    CubsBears

    MoviesFitness
    Resume

    Created by: Nour Ishaq

    Last Modified

    Section 508