Process deposit and change orders accurately and according to procedure
Count, balance, and par banks accurately on a daily basis
Maintain tip distributions and record as required
Ensure TRAC compliance
Handle employee time records to ensure employees are compensated appropriately and timely
Prepare mid-month and end-of-month sales ledger
Answer and address guest, vendor and employee calls, questions and issues
Exhibited proficiency in all restaurant computer equipment, including Point of Sale system, Avero, Kronos, Open Table, Frequent Diner and Gift Certificate terminals, and credit card terminals
Office Manager
Joe's Seafood, Prime Steak, and Stone Crab, Lettuce Entertain You
Chicago, Illinois
June 2015 - May 2019
Process deposit and change orders accurately and according to procedure
Count, balance, and par banks accurately on a daily basis
Maintain tip distributions and record as required
Ensure TRAC compliance
Handle employee time records to ensure employees are compensated appropriately and timely
Prepare mid-month and end-of-month sales ledger
Answer and address guest, vendor and employee calls, questions and issues
Exhibited proficiency in all restaurant computer equipment, including Point of Sale system, Avero, Kronos, Open Table, Frequent Diner and Gift Certificate terminals, and credit card terminals
Restaurant Manager
Wildfire Restaurant, Lettuce Entertain You
Lincolnshire, Illinois
August 2010 - June 2015
Developed management team in areas including personal growth, operational and financial knowledge, interpersonal skills, and organizational techniques
Interviewed, hired, trained, developed and retained qualified employees
Addressed customer complaints and problems effectively and courteously on an as needed basis by using tact and good judgement when dealing with difficult guests
Exhibited proficiency in all restaurant computer equipment, including Point of Sale system, Avero, TMX/LLMS, Open Table, Frequent Diner and Gift Certificate terminals, and credit card terminals
Maintained food quality standards including safety, consistency and presentation
Restaurant Manager
Wildfire Restaurant, Lettuce Entertain You
Glenview, Illinois
August 2007 - August 2010
Efficient in taking orders, serving food and clearing tables
Explained how menu items are prepared, described ingredients and cooking methods
Made and maintained reservations, organized and confirmed parties
Imputed server tipouts and hours worked for tipped position onto trac worksheet
Completed trac sign sheet for tipper employees and corrected time records
Professional Internship Program
Lettuce Entertain You
Chicago, Illinois
May 2009 - July 2009
Shadowed store, office and special events managers and observed everyday tasks
Assisted in counting liquor/wine and food inventory
Observed the operations of the bread and meat purveyors
Assisted in ordering food and supplies
Mailroom Supervisor – Shipping & Receiving
Aon Corporation
Glenview, Illinois
August 2006 - March 2008
Sorted, metered and tracked all incoming and outgoing mail
Made pamphlets and brochures and set up and distributed insurance cancelation and reinstatements
Set up carrier deliveries and pick ups
Scanned, sorted and packaged UPS, DHL, express mail and FedEx deliveries
Put together daily and end of the month reports
Mailroom Supervisor – Shipping & Receiving
Aon Corporation
Glenview, Illinois
August 2006 - March 2008
Sorted, metered and tracked all incoming and outgoing mail
Made pamphlets and brochures and set up and distributed insurance cancelation and reinstatements
Set up carrier deliveries and pick ups
Scanned, sorted and packaged UPS, DHL, express mail and FedEx deliveries
Put together daily and end of the month reports
Store Supervisor
Bill's Finer Foods
Evanston, Illinois
January 2002 - June 2007
Ordered and checked incoming business merchandise
Organized bills and papers, paid invoices and tracked business sales
Counted inventory twice a month and balanced cashier drawers
Answered phones, delivered grocery orders and stocked shelves
Key Skills
| - Customer Service and Guest Relations |
- Purchasing and Inventory Management |
| - Illinois BASSET Certification |
- Quality and Cost Control |
| - Microsoft Word, Excel, PowerPoint |
- Safety Management |
| - MICROS Sytems Trained |
- ServSafe Certification |
| - OpenTable Systems Trained |
- Team Building and Staff Training |
| - Problem Solving |
- Work Proficieny in Arabic & Spanish |
| - Kronos Systems Trained |
- Lawson System Trained |
Goals
| Short Term Goals |
Long Term Goals |
| Earn a Degree |
Make a Career Switch |
| Improve my Communication Skills |
Become an Expert in Accounting |
| Improve my Work-Life Balance |
Feel Happier at Work |
| Learn a New Skill |
Gain More Management Experience |
| Network |
Improve Leadership Skills |
Personal Interests & Hobbies
