This quiz is a bit more difficult than the previous one. But I am sure You could do this!

1. What are the two reasons why Bill wants to change his seating assignment?

   1. He wants to sit in first class.
   2. He wants to sit toward the front of the plane.
   3. Because the flight is full.
   4. He wants a window or aisle seat.
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2. What three things does the airline clerk ask Bill?

   1. If Bill packed his own bags.
   2. If Bill has received any packages or bags from strangers.
   3. If Bill owns his bags.
   4. If Bill has kept his bags with him since he packed them.
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3. Which are the two reasons why Bill is confused?

   1. Bill is scheduled to fly into Gatwick.
   2. Bill wants to take a different airline.
   3. Bill is scheduled on a different airline than he usually takes.
   4. Bill usually flies into Gatwick, but he's scheduled to fly into London's Heathrow.
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4. Who has the best exchange rates?

   1.   ?    the bank
   2.   ?    hotels
   3.   ?    the airport
   4.   ?    some major stores

5. Which of the items cannot be brought into a foreign country?

   1. plants
   2. animal products
   3. small children
   4. fruits
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6. What is the purpose of Customs?

   1.   ?    to help travelers determine whether their passports are valid.
   2.   ?    to help the government count the number of immigrants.
   3.   ?    to instruct foreigners in a country's traditions.
   4.   ?    to make sure nothing illeagal or dangerous is brought into the country.

7. Choose which of the two following customs officer could ask you to do.

   1. He could ask you to give him your itinerary.
   2. He could ask you to show him your passport.
   3. He could ask you to open your luggage.
   4. He could ask you to lay out your luggage on a table.
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8. Which of the two difficulties below might cause a plane to be delayed?

   1. Not enough seats for all the passengers might cause a plane to be delayed.
   2. If none of the passengers show up, the plane might be delayed.
   3. Bad weather might cause a plane to be delayed.
   4. Mechanical problems might causea plane to be delayed.
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9. Why might an airline pay for you to stay in a hotel?

   1.   ?    You express dissatisfaction with the airline.
   2.   ?    You will be crossing several time zones.
   3.   ?    You made reservation with the airline.
   4.   ?    Your flight has been canceled.

10. If your airplane is delayed or canceled, what two things can an airline do to help you?

    1. An airline can help you by directing you to the right terminal.
    2. An airline can help you by giving you your flight number.
    3. An airline can help you find another airline that has a plane going to your destination.
    4. An airline can help you find a hotel for you to stay in until the problem can be fixed.
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11. What are two things you should keep in mind when expressing dissatisfaction?

    1. If you offened someone, you make it harder to obtain what you want.
    2. It is always impolite to express dissatisfaction.
    3. Some things are unchangeable.
    4. The more complaints you make, the quicker you will get what you want.
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12. What two things could happen if your flight is delayed?

    1. The airport may close.
    2. You may be too late to board your connecting flight.
    3. The airline may not be able to fix the plane.
    4. The airline may lose your luggage.
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