Micro$oft Customer Response Center


A  helicopter was flying around above Seattle yesterday when an 
electrical malfunction disabled all of the aircraft's electronic 
navigation and communications equipment.  Due to the clouds and haze, 
the pilot could not determine the helicopter's position and course to 
steer to the airport.
     
The  pilot saw a tall building, flew toward it, circled, drew a 
handwritten sign, and held it in the helicopter's window. The pilot's 
sign said "WHERE AM I?"  in large letters.
     
People in the tall building quickly responded to the aircraft, drew a 
large sign, and held it in a building window. Their sign said "YOU 
ARE IN A HELICOPTER." 
     
The  pilot smiled, waved, looked at his map, determined the course to 
steer to SEATAC airport, and landed safely. After they were on the 
ground, the co-pilot asked the pilot how the "YOU ARE IN A 
HELICOPTER" sign helped determine their position. The pilot responded 
"I knew that had to be the MICROSOFT building because, similar to  
their help-lines, they gave me a technically correct but completely 
useless answer."
     


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