American Management


A Japanese company and an American company decided to have a canoe 
race on the Missouri river.  

Both teams practiced hard and long to reach their peak performance 
before the race. On the big day the Japanese won by a mile. 
Afterwards, the American team became very discouraged and morally 
depressed. The American management decided that the reason for the 
crushing defeat had to be found.  A "Measurement Team", made up of 
senior management was formed. They would investigate and recommend 
appropriate action.

Their conclusion was that the Japanese had 8 people rowing and 1 
person steering, while the Americans had 1 person rowing and 8 people 
steering.
So American management hired a consulting company and paid them 
incredible amounts of money.  They advised that too many people were 
steering the boat and not enough people were rowing.

To prevent losing to the Japanese again next year , the rowing team's 
management structure was totally reorganized to 4 steering 
supervisors, 3 area steering superintendents and 1 assistant 
superintendents steering manager. They also implemented a new 
performance system that would give the 1 person rowing the boat 
greater incentive to work harder. It was called the "Rowing Team 
Quality First Program", with meetings, dinners and free pens for the 
rower.  "We must give the rower empowerment and enrichments through 
this quality program".

The next year the Japanese won by 2 miles.  Humiliated, the American 
management laid off the rower for poor performance, halted development 
of a new canoe, sold the paddles, and canceled all capital investments 
for new equipment.  Then they gave a High Performance Award to the 
steering managers and distributed the money saved as bonuses to the 
senior executives.



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