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Which web
browser(s) do you recommend for running the
DigiChat Client applet?
For the best speed and compatibility with the
Client applet, we recommend Netscape 4.0 or
Internet Explorer 4.0 for Windows, and Internet
Explorer 4.5 or later for Macintosh with MRJ 2.1 or
later. You may use Netscape 4.0 for Macintosh,
though these browsers exhibit poor Java
performance.
Does DigiChat
run under Microsoft Internet Explorer 3.0 for
Windows?
Because of numerous bugs in the Java Virtual
Machine for Microsoft Internet Explorer 3.0, we do
not support running DigiChat under Microsoft
Internet Explorer 3.0. The problem does not occur
with later version of Internet Explorer. In
addition, users may upgrade to the latest version
of Microsoft
Java
and still use IE 3.0.
Does DigiChat run
under America Online?
Yes. However, it may be necessary to access
DigiChat from an external browser, such as
Microsoft Internet Explorer or Netscape
Navigator/Communicator, rather than the built in
AOL web browser. This is due to apparent bugs in
AOL 4.0 and earlier which cause some Java applets ,
such as DigiChat, to redraw improperly. This bug
appears to affect Windows 95/NT and Macintosh,
though Windows 98 appears to be
unaffected.
We
are investigating this issue further, and will post
more information as it becomes available
Are private
messages written to any transcripts?
No.
Private messages are kept private and can only be
viewed by the users who send the message and their
intended recipients.
How
can I control the content of my chat sites?
DigiChat's ChatWatch™ feature allows you
to censor offensive language from your chat site.
You may turn on ChatWatch for all sites on your
server, or activate it on a site-by-site
basis.
ChatWatch
allows you to replace offensive words with either a
more appropriate word, or with a string of
asterisks (e.g., "***"). Which words are censored,
and how they are replaced, is configurable on both
system-wide and site-by-site basis.
Why
do sounds not play on my system?
Windows
95/98/NT users running versions of Java prior to
1.2 (including all current versions of Microsoft
Java, Internet Explorer and Netscape
Navigator/Communicator) will not be able to hear
sound, due to a bug in these earlier Java releases
that caused Windows to crash after repeated playing
of sound. Therefore, we have disabled sound for
Windows users not running JRE 1.2 or later. You
must upgrade to Sun's
JRE 1.2
to hear sound on Windows. Because current browsers
such as Netscape Navigator/Communicator and
Internet Explorer do not use Sun's JRE, sound will
not be available to Windows users of the DigiChat
Client applet until these companies update their
browser software.
In
addition, there is a bug in Netscape Communicator
4.5 for Macintosh that prevents it from playing
sound from Java applets such as the DigiChat
Client. We have notified Netscape of this error,
though at present, they have not addressed the
problem.
Why
doesn't my text wrap or scroll in the text entry
area of the DigiChat applet?
Older Java virtual machines may not correctly
wrap text. Our advice is to upgrade to a fully Java
1.1 compliant browser, such as Internet Explorer
4.0 or higher. If you see scroll bars in the text
entry area of the DigiChat applet, you are not
using a Java 1.1 compliant browser.
Why
do scroll bars appear incorrectly when running Mac
OS 8.5?
This is due to a bug in the interaction between
Mac OS 8.5 and certain Java Virtual Machines, such
as Macintosh Runtime for Java (MRJ) 2.0 or earlier,
and the Microsoft Internet Explorer VM.
MRJ
2.1
fixes this problem.
Why
aren't my profile settings saved in the DigiChat
Client applet?
The Java applet security model does not allow
applets, such the DigiChat Client, to save
information to the user's local machine. Therefore,
each time the user returns to chat, he or she must
reenter his or her settings. To preserve user
settings, please refer to "How
can I save user preferences or integrate DigiChat
with my site's membership
system?"
Why
can I not FTP into my account?
Please make sure that you have correctly
entered in the following information...
HOST: host.digichat.com or host2.digichat.com
(depending on which server your site is on)
USERNAME: the username you submitted when signing
up for the hosting services (NOT the port
number)
PASSWORD: the password you submitted when siging up
for the hosting services
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