Hire This Professional Manager
to Make Technical Teams Work!


The person described on this web site is a "Transformational Manager", a change agent. He makes technical teams work. His track-record demonstrates that he has the talent, education, and experience necessary to create teams, processes, and programs that simultaneously raise quality and lower costs in IT departments and consulting organizations. He has a deep background in consulting, consulting management, IT direction and management. His focused degree in communications engineering and management science, combined with his 15 years of referenceable experience, have benefited dozens of companies and employees.


He is an experienced, highly-motivated, and dedicated technical executive with:

      • Fifteen years of total industry experience
      • Consulting and consulting management experience (client facing and back-office)
      • Over seven years of management experience (network and systems staff)
      • Proven managerial, communications, and planning skills
      • Eight years of experience in the communications industry
      • Four years of internetworking experience
      • Three years of production network management experience
      • Sales experience (pre and post sales)

Click here for an interview or read on to learn more...




Outstanding Technical Consulting Manager

San Francisco, California
USA

e-mail: [email protected]

*Not my real name. Click here for more info.



Career Objectives

      • Excellent candidate for Director or Manager level position in an IT or Professional Services (Consulting) organization.
      • Management or Sales position in areas of Network Management, Internetwork Engineering and Network Security.
      • Ideally to manage a team of dedicated technical consulting professionals.

 

Education

Bachelor of Applied Science in Electrical Engineering with an Option in Management Science. (Specialization in computer networking, communications and management.)


Employment History

Jan 2003 to Present
Senior Technical Advisor for a Security Startup
Silicon Valley, California, U.S.A.

  • Provided strategic technical guidance to build firm's security consulting practice.
  • Co-developed security services marketing strategy

Sept 2001 to Jan 2003
Consulting Director and Manager of Technical Services for a Global Retailer
San Francisco, California, U.S.A.

  • Directed and Managed all aspects of network, systems, and telecom functions within Technical Services.
  • Directed and Managed department consisting of 13 staff (peak), including reporting managers, full-time staff, and professional consultants.
  • Developed problem management and escalation processes, improving staff productivity and problem resolution times.
  • Developed, implemented, and managed system management processes (planning, design, implementation, and operations) that stabilized the technical infrastructure by a factor of five, and reduced the size of the infrastructure by over 40%.
  • Initiated and directed the complete documentation of the technical infrastructure for the first time in Company history. The project was completed on time and on budget and included the use of both full-time staff and external consulting resources.
  • Successfully audited all networked assets worldwide, for the first time in Company history, resulting in major cost reductions in software licensing, and a total picture of its assets. This positioned the Company for PC refresh activities, system consolidation, and ongoing Asset Management where none existed before.
  • Initiated and directed the build-out of key support infrastructure for team including an IT Lab, and a network and systems Troubleshooting Center.
  • Advised corporate officers and senior executive management on all issues relating to effective network and systems management.
  • Managed budget in excess of $3.5M annually (excluding payroll) for Telecom, Data Network, and Systems infrastructure maintenance and programs.
  • Removed historic "barriers" between network and systems staff creating a strong team where none existed before
  • Managed global and regional infrastructure transition programs including server retirement, data-center relocation, network management outsourcing, and asset management.
  • Managed professional services team responsible for re-engineering the Company-wide messaging system.
  • Initiated and directed an RFI to outsource all enterprise messaging services. This RFI demonstrated potential savings to the Company of 50%.


June 1999 to Present
Consulting Manager for a Major Network and Security Consulting firm
San Francisco, California, U.S.A.

  • Managed a network consulting team (12 direct reports) responsible for providing professional network and security consulting services directly to customers.
  • Directed day-to-day activities of engineering and consulting staff
  • Managed staff performance reviews, salary adjustments, recruiting
  • Monitored all account deliverables, customer satisfaction, and quality of professional services.
  • Managed complex customer IT projects and programs in a billable consulting role. This included security engagements.
  • Performed pre-sales activities including presenting company capabilities, handling fact-finding¸ pre-sales discussions, and drafting contracts for professional services.

Nov. 1997 to June 1999
Network Consulting Services Manager
Mountain View, California, U.S.A.

  • Managed a network consulting group (5 direct reports) responsible for providing professional network consulting services directly to customers.
  • Developed and implemented business plan to provide fee-based network consulting services.
  • Re-engineered product service delivery process improving quality of networking projects.
  • Developed consulting knowledge base for group using Web and other intranet technologies.
  • Recruited, hired, and trained networking professionals.
  • Conducted employee performance reviews and evaluations.
  • Devised and implemented staff development plans.
  • Advised senior management on networked product service issues.
  • Consulted to internal groups within company on networking issues.

Aug. 1997 to Nov. 1997
Network Consultant
Toronto, Canada

    • Successfully owned and operated network consulting business.
    • Performed professional consulting services for clients on topics of network management, firewalls and network security.

Jan. 1995 to Aug. 1997
Group Leader, Network Management
Information Technology & Services
Toronto, Canada

For a "Big Five" professional services firm:

    • Supervised network management team, assuming overall responsibility for the quality, reliability, and security of all data communications within a multi protocol, national enterprise network
      • WAN consisting of 35 offices connected over frame-relay
      • MAN's consisting of leased-line, FDDI and ATM
      • LAN's consisting of 65 managed segments (10BaseT, 100BaseT)
      • 3200 end-user nodes
      • Cisco & Bay internetworking products
      • IP, IPX, AppleTalk, SNA protocols.
    • Achieved a ten-fold increase in network reliability.
    • Managed and optimized network resources, minimizing costly network upgrades.
    • Managed consulting teams and network specialists to successfully isolate network faults and to improve network performance.
    • Performed consulting services for management, internal, and external clients on topics of firewalls and network security.
    • Evaluated performance of network processes, systems, and personnel and reported to management.
    • Developed network modeling and baselining processes to enable performance optimization and to reduce network costs.
    • Budgeted for network enhancements and traffic growth.
    • Established educational program for staff.
    • Successfully planned and deployed secure and reliable Firm-wide Internet connectivity using advanced firewall technology.
    • Successfully planned and managed deployment of intranet technologies.
    • Counseled with practice areas on Web site development.
    • Analyzed internal and perimeter networks, recommending, and implementing strategies to ensure adequacy of security.
    • Implemented centralized security system to control access to networks and networking devices.
    • Provided third-line support for Macintosh networking, hardware and software.


Dec. 1993 to Dec. 1994
Systems Integration Specialist, Systems Development
Toronto, Canada

For a major telecommunications firm:

    • Managed Operational Readiness Test projects to ensure smooth deployment of new voice and data service offerings.
    • Presented system testing strategies, results and recommendations to multi-disciplinary product teams and executives for the rollout of global software defined network products.
    • Counseled and trained engineers in effective business integration of computers improving overall group productivity.
    • Organized a Macintosh computer user group to promote computer literacy, creating a successful user support resource.


Apr. 1992 to Dec. 1993
Network Engineer, Fiber Optic Transmission Systems
Toronto, Canada

For a major telecommunications firm:

    • Engineered long-haul fiber optic cable transmission systems.
    • Developed computerized models for advanced long-haul fiber optic communications systems (2.4 Gb/s SONET), enabling cost optimization of future AT&T Canada networks.
    • Designed an engineering information system to model and to manage AT&T Canada's fiber optic network.
    • Performed transmission loss analysis on 1300 and 1550 nm fiber optic cable systems, utilizing OTDR test equipment.
    • Counseled in the design of the user interface for AT&T Canada's company-wide engineering estimating system, greatly improving its usability.

Sept. 1990 to Apr. 1992
Business Director
Toronto, Canada

    • Owned and operated a small business specializing in graphics design, Macintosh consulting and training.
    • Provided Macintosh computer consulting and training services to individual users through a home-based business.
    • Established marketing presence on the Internet by setting up a company Web site.

June 1990 to Sept. 1991
Project Manager & Systems Engineer
Toronto, Canada

For a video and audio systems integrator:

    • Successfully managed audio and video systems projects and provided top-quality engineering consulting services directly to customers.
    • Designed printed circuit boards for use in digital video editing systems.
    • Successfully managed and trained contract engineers and co-op students.

Jan. 1986 to Aug. 1989
Student Engineer, (6 university co-op work terms)
Ottawa, Canada
Toronto, Canada

For two major telecommunications equipment companies:

    • Designed, developed, and tested optical and electronic hardware for use in fiber optic communications applications. Project work included development of fiber optic coupling devices, research and development of fiber optic strain sensors, and development of high speed digital circuitry for use in broadband fiber optics applications.


Relevant Courses (Formal Education)

    • Management of Information Systems (Software, Systems Analysis)
    • Computer Communications Networks (OSI model, LAN, WAN)
    • Digital Communications, Data Communications
    • Fiber Optic Systems Engineering
    • Introduction to Cisco Router Configuration (ICRC)
    • Advanced Cisco Router Configuration (ACRC)
    • Network General Sniffer® Operations Course
    • CyberGuard Firewall Security System Administration Course


Independent Study (Life-Long Learning)

    • Technical Management and Leadership
    • Mobile Data and Wireless LAN communications
    • Network Design and Management
    • Internetworking, TCP/IP, IPv6, Routing theory
    • Network security, firewall architecture and design
    • Linux (RedHat)
    • Intensively studied and used Macintosh computers for fourteen years in areas including desktop publishing, graphics design, multi-lingual computing, programming, communications, and interactive media.


Computer Experience

    • Computer security systems and software
    • Network management systems and software (VitalSuite, SunNet Manager, CiscoWorks, Synoptics Optivity, Network Associates Sniffer, Concord Network Health)
    • Familiarity with UNIX and derivatives (SunOS, Solaris, CX/SX Secure UNIX, Linux)
    • Internetworking software

 
Location Preferences

Although positions in San Francisco (my current home) are preferred, I wiill also consider other geographies, including international, depending on the position offered. From Shanghai to Bangalore... nowhere is too far!



 

If you've read this far, you're probably interested enough to want to know more. I am always available via e-mail, so please contact me at:

[email protected]


If you are recruiting for current openings in the IT consulting industry, please
send me an e-mail outlining them and I'll respond ASAP.


Now, a word about my name:

"Technical Manager" or "technical_mgr" are obviously not my real names. These are names that I use solely for the purpose of marketing my skills to hiring managers and professional recruiters that conduct candidate searches using online databases. For privacy purposes, I would rather not have my name advertised all over the Web. I trust you will understand and respect my desire for privacy.

Having said that, I do appreciate the time you have spent reading my résumé. I treat all prospective employers with respect and will make every attempt to answer your inquiries in a timely manner. To aid in that regard, it is helpful if the suject line of your e-mail includes the word "Opportunity".
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