The person described
on this web site is a "Transformational Manager", a change
agent. He makes technical teams work. His track-record
demonstrates that he has the talent, education, and experience necessary
to create teams, processes, and programs that simultaneously raise
quality and lower costs in IT departments and consulting
organizations. He has a deep background in consulting, consulting
management, IT direction and management. His focused degree in communications
engineering and management science, combined with his 15 years of
referenceable experience, have benefited dozens of companies
and employees.
He is an experienced, highly-motivated, and dedicated
technical executive with:
- Fifteen years of total industry experience
- Consulting and consulting management experience
(client facing and back-office)
- Over seven years of management experience (network
and systems staff)
- Proven managerial, communications, and planning
skills
- Eight years of experience in the communications
industry
- Four years of internetworking experience
- Three years of production network management
experience
- Sales experience (pre and post sales)
Click
here for an interview or read on to learn more...
San Francisco, California
USA
e-mail: [email protected]
*Not my real name. Click here
for more info.
Career Objectives
- Excellent candidate for Director or Manager level position in
an IT or Professional Services (Consulting) organization.
- Management or Sales position in areas of Network Management,
Internetwork Engineering and Network Security.
- Ideally to manage a team of dedicated technical consulting professionals.
Education
Bachelor of Applied Science in Electrical Engineering with
an Option in Management Science. (Specialization in computer networking,
communications and management.)
Employment History
Jan 2003 to Present
Senior Technical Advisor for a Security Startup
Silicon Valley, California, U.S.A.
- Provided strategic technical guidance to build firm's security
consulting practice.
- Co-developed security services marketing strategy
Sept 2001 to Jan 2003
Consulting Director and Manager of Technical Services
for a Global Retailer
San Francisco, California, U.S.A.
- Directed and Managed all aspects of network, systems, and telecom
functions within Technical Services.
- Directed and Managed department consisting of 13 staff (peak),
including reporting managers, full-time staff, and professional
consultants.
- Developed problem management and escalation processes, improving
staff productivity and problem resolution times.
- Developed, implemented, and managed system management processes
(planning, design, implementation, and operations) that stabilized
the technical infrastructure by a factor of five, and reduced the
size of the infrastructure by over 40%.
- Initiated and directed the complete documentation of the technical
infrastructure for the first time in Company history. The project
was completed on time and on budget and included the use of both
full-time staff and external consulting resources.
- Successfully audited all networked assets worldwide, for the first
time in Company history, resulting in major cost reductions in software
licensing, and a total picture of its assets. This positioned the
Company for PC refresh activities, system consolidation, and ongoing
Asset Management where none existed before.
- Initiated and directed the build-out of key support infrastructure
for team including an IT Lab, and a network and systems Troubleshooting
Center.
- Advised corporate officers and senior executive management on
all issues relating to effective network and systems management.
- Managed budget in excess of $3.5M annually (excluding payroll)
for Telecom, Data Network, and Systems infrastructure maintenance
and programs.
- Removed historic "barriers" between network and systems
staff creating a strong team where none existed before
- Managed global and regional infrastructure transition programs
including server retirement, data-center relocation, network management
outsourcing, and asset management.
- Managed professional services team responsible for re-engineering
the Company-wide messaging system.
- Initiated and directed an RFI to outsource all enterprise messaging
services. This RFI demonstrated potential savings to the Company
of 50%.
June 1999 to Present
Consulting Manager for a Major Network and Security Consulting
firm
San Francisco, California, U.S.A.
- Managed a network consulting team (12 direct reports) responsible
for providing professional network and security consulting services
directly to customers.
- Directed day-to-day activities of engineering and consulting staff
- Managed staff performance reviews, salary adjustments, recruiting
- Monitored all account deliverables, customer satisfaction, and
quality of professional services.
- Managed complex customer IT projects and programs in a billable
consulting role. This included security engagements.
- Performed pre-sales activities including presenting company capabilities,
handling fact-finding� pre-sales discussions, and drafting contracts
for professional services.
Nov. 1997 to June 1999
Network Consulting Services Manager
Mountain View, California, U.S.A.
- Managed a network consulting group (5 direct reports) responsible
for providing professional network consulting services directly
to customers.
- Developed and implemented business plan to provide fee-based network
consulting services.
- Re-engineered product service delivery process improving quality
of networking projects.
- Developed consulting knowledge base for group using Web and other
intranet technologies.
- Recruited, hired, and trained networking professionals.
- Conducted employee performance reviews and evaluations.
- Devised and implemented staff development plans.
- Advised senior management on networked product service issues.
- Consulted to internal groups within company on networking issues.
Aug. 1997 to Nov. 1997
Network Consultant
Toronto, Canada
- Successfully owned and operated network consulting business.
- Performed professional consulting services for clients on topics
of network management, firewalls and network security.
Jan. 1995 to Aug. 1997
Group Leader, Network Management
Information Technology & Services
Toronto, Canada
For a "Big Five" professional services firm:
- Supervised network management team, assuming overall responsibility
for the quality, reliability, and security of all data communications
within a multi protocol, national enterprise network
- WAN consisting of 35 offices connected over frame-relay
- MAN's consisting of leased-line, FDDI and ATM
- LAN's consisting of 65 managed segments (10BaseT, 100BaseT)
- 3200 end-user nodes
- Cisco
& Bay
internetworking products
- IP, IPX, AppleTalk, SNA protocols.
- Achieved a ten-fold increase in network reliability.
- Managed and optimized network resources, minimizing costly network
upgrades.
- Managed consulting teams and network specialists to successfully
isolate network faults and to improve network performance.
- Performed consulting services for management, internal, and external
clients on topics of firewalls and network security.
- Evaluated performance of network processes, systems, and personnel
and reported to management.
- Developed network modeling and baselining processes to enable
performance optimization and to reduce network costs.
- Budgeted for network enhancements and traffic growth.
- Established educational program for staff.
- Successfully planned and deployed secure and reliable Firm-wide
Internet connectivity using advanced firewall technology.
- Successfully planned and managed deployment of intranet technologies.
- Counseled with practice areas on Web site development.
- Analyzed internal and perimeter networks, recommending, and implementing
strategies to ensure adequacy of security.
- Implemented centralized security system to control access to networks
and networking devices.
- Provided third-line support for Macintosh networking, hardware
and software.
Dec. 1993 to Dec. 1994
Systems Integration Specialist, Systems Development
Toronto, Canada
For a major telecommunications firm:
- Managed Operational Readiness Test projects to ensure smooth deployment
of new voice and data service offerings.
- Presented system testing strategies, results and recommendations
to multi-disciplinary product teams and executives for the rollout
of global software defined network products.
- Counseled and trained engineers in effective business integration
of computers improving overall group productivity.
- Organized a Macintosh computer user group to promote computer
literacy, creating a successful user support resource.
Apr. 1992 to Dec. 1993
Network Engineer, Fiber Optic Transmission Systems
Toronto, Canada
For a major telecommunications firm:
- Engineered long-haul fiber optic cable transmission systems.
- Developed computerized models for advanced long-haul fiber optic
communications systems (2.4 Gb/s SONET), enabling cost optimization
of future AT&T Canada networks.
- Designed an engineering information system to model and to manage
AT&T Canada's fiber optic network.
- Performed transmission loss analysis on 1300 and 1550 nm fiber
optic cable systems, utilizing OTDR test equipment.
- Counseled in the design of the user interface for AT&T Canada's
company-wide engineering estimating system, greatly improving its
usability.
Sept. 1990 to Apr. 1992
Business Director
Toronto, Canada
- Owned and operated a small business specializing in graphics design,
Macintosh consulting and training.
- Provided Macintosh computer consulting and training services to
individual users through a home-based business.
- Established marketing presence on the Internet by setting up a
company Web site.
June 1990 to Sept. 1991
Project Manager & Systems Engineer
Toronto, Canada
For a video and audio systems integrator:
- Successfully managed audio and video systems projects and provided
top-quality engineering consulting services directly to customers.
- Designed printed circuit boards for use in digital video editing
systems.
- Successfully managed and trained contract engineers and co-op
students.
Jan. 1986 to Aug. 1989
Student Engineer, (6 university co-op work terms)
Ottawa, Canada
Toronto, Canada
For two major telecommunications equipment companies:
- Designed, developed, and tested optical and electronic hardware
for use in fiber optic communications applications. Project work
included development of fiber optic coupling devices, research and
development of fiber optic strain sensors, and development of high
speed digital circuitry for use in broadband fiber optics applications.
Relevant Courses (Formal Education)
- Management of Information Systems (Software, Systems Analysis)
- Computer Communications Networks (OSI model, LAN, WAN)
- Digital Communications, Data Communications
- Fiber Optic Systems Engineering
- Introduction to Cisco Router Configuration (ICRC)
- Advanced Cisco Router Configuration (ACRC)
- Network General Sniffer� Operations Course
- CyberGuard Firewall Security System Administration Course
Independent Study (Life-Long Learning)
- Technical Management and Leadership
- Mobile Data and Wireless LAN communications
- Network Design and Management
- Internetworking, TCP/IP, IPv6, Routing theory
- Network security, firewall architecture and design
- Linux (RedHat)
- Intensively studied and used Macintosh computers for fourteen
years in areas including desktop publishing, graphics design, multi-lingual
computing, programming, communications, and interactive media.
Computer Experience
- Computer security systems and software
- Network management systems and software (VitalSuite, SunNet Manager,
CiscoWorks, Synoptics Optivity, Network Associates Sniffer, Concord
Network Health)
- Familiarity with UNIX and derivatives (SunOS, Solaris, CX/SX Secure
UNIX, Linux)
- Internetworking software
�
Location Preferences
Although positions in San Francisco (my current
home) are preferred, I wiill also consider other geographies, including
international, depending on the position offered. From Shanghai to
Bangalore... nowhere is too far!
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