My first job was at a Hollywood Video. One night, a man and his wife stroll in and pick out their movies. The husband pays while the wife waits by the door. It turns out that they had returned their previous movies late and the husband had kindly paid the late fees. He mentions this to his wife as they head towards the door. That's when it all goes to shit.

The wife becomes absolutely ENRAGED and starts shouting at the female cashier, saying it was not possible that they returned movies late. She is screaming for a refund for the late fees, so the girl frantically starts going through the keystrokes to make this happen. All the while, the wife is still cursing and shouting to beat the band. Everyone else in the store has stopped to watch at this point.

I guess the young girl simply couldn't do the refund fast enough, and sensing danger, the manager steps in and takes over doing the refund. As the manager is getting the money, the woman is still raising hell. Then, one of our regular customers walks in. This man rented every day and since it relates to the story, I will mention that he is black.

He comes over and asks about the shouting and someone fills him in. The woman is still screaming, saying things like: "I ain't paying no late fees. I'm the baddest mother fucker that ever walked in here!" Clearly ticked off that this crazy lady is berating the staff, our faithful customer pulls out some cash and lays it in front of the woman. He says "Damn woman, I'll pay your late fees." The woman's response to this is: "I DON'T NEED YOUR DRUG MONEY, NIGGER!"

At this point, the crazy woman's husband, sensing that she's probably about to get killed steps in and says "Honey, it's going to be OK, just calm down!" With this, she draws back and slaps her husband HARD across the face. He says "Fuck it, I'll be out in the car." The manager tosses the refund at her and she storms out. The manager closes her account and everyone in the store stands around for a couple minutes trying to figure out what exactly just took place.