Content
Overview of M-commerce
Advantages of M-commerce
Limitations of M-commerce
Key Issues of M-commerce
M-commerce Value Chain
M-commerce opportunity
Practical steps to M-commerce
Business process improvement
Applications of M-commerce
Development Aspects
Technical Aspects
Wireless Users
Wireless Advertising
Commercial Aspects
Survey & Consumer study
Mobile Security
Current status of M-commerce
Future of M-commerce
What after M-commerce ?
Case Study
Glossary
The main aim
of M-commerce is to improve the convenience of trading and also to implement
electronic money solutions for quicker
purchase of goods. M-commerce makes it possible the concept of
delivering value to the
customer always, irrespective of his geographical location, as long as he/she is
within the connection range.
Rarely
has a new area of business been heralded with such enthusiasm as "mobile
commerce", that is the conduct of business and services over portable,
wireless devices. Due to the astronomical growth of the
Internet users, maturation of the Internet technologies, realization of
the Internet's capabilities, the power of electronic commerce, and the promising
advancement of wireless communication technologies and devices,
mobile commere has rapidly attained the business forefront. An m-commerce
application can be B2B, B2C or any other of the classifications available with
e-commerce world. M-commerce, although not fully mature, has the potential to make it more convenient for consumers to
spend money and purchase goods and services.
Since
wireless devices travel with the consumer, the ability or perhaps temptation to
purchase goods and services is always present. This is clearly a technique that
can be used to raise revenue. Also, the successful future of m-commerce depends
on the power of the underlying technology drivers and the attractiveness of
m-commerce applications.
What is M-Commerce?
"M-Commerce is the use
of mobile devices to communicate, inform transact and entertain using text and
data via a connection to public and private networks." (Lehman Brothers)
"The core of mobile
e-commerce is the use of a terminal (telephone, PDA, PC device, or custom
terminal) and public mobile network (necessary but not sufficient) to access
information and conduct transactions that result in the transfer of value in
exchange for information, services or goods." (Ovum)
"Business-to-consumer
transactions conducted from a mobile device." (J.P. Morgan)
"E-Commerce over mobile
devices." (Robinson-Humphreys)
"Mobile Commerce refers
to any transaction with monetary value that is conducted via a mobile
telecommunications network." (Durlacher)
"The use of mobile
handheld devices to communicate, interact via an always-on high-speed connection
to the Internet." (Forrester)
"The use of wireless
technologies to provide convenient personalized and location-based services to
your customers, employees and partners." (Mobilocity)
"any electronic transaction or information interaction
conducted using a mobile device and mobile networks (wireless or switched public
network) that leads to transfer of real or perceived value in exchange for
information, services or goods. " (mobileinfo.com)
Typical examples of
m-commerce are:
·
Purchasing airline tickets
·
Purchasing movie tickets
·
Restaurant booking and reservation
·
Hotel booking and reservation
M-Commerce versus
E-Commerce
Frequently m-commerce is
represented as a "subset of all e-commerce" thus implying that any
e-commerce site could and should be made available from a wireless device. We
believe that such conclusions are miss leading. M-commerce should be recognized
as a unique business opportunity with its own unique characteristics and
functions, not just an extension of an organization’s Internet-based
e-commerce channel. Of course there are similarities between e-commerce and
m-commerce from being able to purchase a product or service in a
"virtual" vs. a build and mortar environment.
Technology |
E-Commerce |
M-Commerce |
Device |
PC |
Smartphones, pagers,
PDAs, |
Operating System |
Windows, Unix, Linux |
Symbian (EPOC), PalmOS,
Pocket PC, proprietary platforms. |
Presentation Standards |
HTML |
HTML, WML, HDML, i-Mode |
Browser |
Microsoft Explorer,
Netscape |
Phone.com UP Browser,
Nokia browser, MS Mobile Explorer and other microbrowsers |
Bearer Networks |
TCP/IP & Fixed
Wireline Internet |
GSM, GSM/GPRS, TDMA,
CDMA, CDPD, paging networks |
Why
is M-Commerce very hot these today?
Advances in wireless communication
technologies are basically extending the net to various portable devices and
appliances such as cellular phones and pagers and palmtop computers. What's
more, the content possibly delivered to the handset, laptop, or palmtop
computers is crippled for low bandwidth, low battery life, and high latency
issues, network companies have more incentive to provide end-users with
personalized and location dependent content.
Competition has resulted in the wireless
infrastructure becoming cheaper. It is becoming faster than wire and easier to
use as well.
With that in mind, it should be inferred
that cellular telephony is on its way to becoming a commodity. Portals and
content providers as well as phone operators are taking advantage of a
potentially huge market.
The wireless revolution will
be driven in the short term by the "anytime anywhere access."
M-commerce: A True Revolution - Part I
The
mobile reminds us of a similar ASIC(One of the astounding proliferations of the
electronic systems infiltrating our environment centers, our phones, our cares,
businesses, communications and our kitchens, lay a technology called
Application-Specific Integrated Circuits) , a fundamental base, which has paved
the road for m-Commerce, on the brink of another high-tech revolution.
Location-based
services
Which
lie in the capabilities of tracking the exact geographical location of the phone
and helping users to navigate directions, closest taxi service, hotels, and
restaurants at the touch of a button.
Voice
recognition
Is
the industry's answer to entering text with the eight lettered buttons of a cell
phone's keypad, a task most users find time-consuming and annoying? In an
attempt to address this problem, a number of companies are beginning to use
automated voice recognition and text translation technologies.
Wireless
Portals
Wireless
Portals are widely regarded as a key factor for m-commerce. Due to tiny phone
screens and the difficulty of typing, most users find this service attractive.
Checking
your email over a phone and replying to the same can really save a lot of time
while on the move. AOL has already started delivering such services, taking an
extra lead-time over the rest.
Instant
Messaging
Instant
Messaging in UK counts for about one mn people using this service and this paves
the potential for an audience for wireless chat services.
Technology
With
the advance of technology, bandwidth and the new expected launch of 3G mobile
phones , m-commerce will become more accepted. One of the main constraints to
mobile transaction is relatively low bandwidth of the current generation of
mobile phones, which generally run at 9600 bps and even with the HSCSD
high-speed data system, never run above 28,800 bps. Soon devices that only
handle voice will be hard to find as black and white televisions. Instead, we
will have a lot of "Mobile data Terminals" with voice as one of its
capabilities.
The
latest Nokia 9210 was launched in the beginning of this month and is more of a
computer than of a mobile, with all sorts of J2ME code support, a dream machine
for all Mobile developers across the world. With the right digital camera, this
phone can also be used to display and send pictures across the Internet.
Microsoft
is developing software called Stinger for the smart phones
Few
of the features consist of Internet, personal information management, etc.
viewable on a color screen with an MP3 player and headphones. This gadget is
specifically designed to reap the benefit of the latest data networks like 3G
and GPRS.
Another
creative revolution in the wireless arena has been Bluetooth,a short radio
technology, which can be used to replace wires. For instance, this can allow you
to check the contents of your fridge on the way home, to turn up the central
heating before you get in, to see who is ringing your doorbell no matter where
you are and so on.
M-commerce:
A True Revolution - Part II
Technology
companies often gamble everything on the future of killer apps and bycoincidence
in the world of mobile commerce; "Gambling" is one of the biggest
killer apps to be developed in recent times.
Killer
Apps
Though
the industry is making its projections over wireless gaming, gambling and
consumer-relevant needs, the next generation of mobile phones open up the
prospect for a continuous connected mobile workforce to the company network.
Firms such as www.unimobile.com , www.yadayada.com, are already geared to handle
such request from enterprises across the globe. Companies like Avant.com (www.avant.com)
are allowing web content to be viewedin mobile devices, thus extending the
site's reach to mobile users.
Telecom
M-Commerce
is offering the potential of changing all economic and business models. For
instance, the telecom are shaping & converging with the technology market
and is right in the middle of an increasingly competitive sector. At the same
time, the industry is demanding continual development in voice and data, each of
which requires its own separate infrastructure, throwing the industry into a
period of radical changes. It's clearly understood that the future lies in voice
and data convergence. The single fibred-optic network is capable of handling
both the ends. Imagine a customer sitting at home, staring at his computer, as
he attempts to fill an
online
form for an insurance claim. Hit by a question, he picks up the phone and dials
the number that he sees on the screen. An employee of the company attends the
call and views the same half-completed form in his computer screen. Together,
they work the form up with accurate information and the document is then routed
to the concerned department. Talking over the phone and sharing the same data
from different networks in real-time is certainly the future.
M-commerce:
A True Revolution - Part III
The
convergence of data, voice and mobile networks is shaping the future of the
telecommunication industry.
The
looming reality of such convergence has seen a spate of mergers and
acquisitions
ensue as the major players position themselves in this new economy. The
intention is to drive the multi-service telecommunication
technology
and services. One major knock has been on how they will generate the money out
of all this. The I-Mode in Japan is quite a clear answer and has created an
entire industry around providing information and services to the end user.
The
future certainly lies in providing enhanced services to generate and increase
revenue. One of the most immediately obvious of such services is unified
messaging; whereby a single telephone number and account is capable of gathering
email, voice mail and faxes in one location.
Industry-specific
applications and specialized information delivery services are also likely to be
in the limelight.
Framework
& Payments
One
of the factors driving m -commerce is the payment option and the flexibility
that is provided to a customer. This is one of the most attractive propositions
because it gives people control of their money while on the move. For the better
part of the last decade, some banks have allowed their customer to move their
money between accounts by using press button sequences on phones including
mobiles.
Companies
selling products will have to allow electronic payments directly from the phone.
Already, people are getting familiar with the concept of digital wallet, which
can be topped up by using a credit card and then utilized while doing a
transaction.
This
will certainly bring simplicity in transaction, verifying identify of the user
over a online password or over the phone.
The
sales of mobile phones, palms, PDAs, etc. might be dropping everyday but the
power it is developing everyday is far outstanding in today's economy.
Completely
Customization:
the service provider has access to data about the user’s preferences and
status which facilitates better, personalized service. In addition, the service
provider can be constantly updated about the current status and location of the
customer so that the service can be customized; for instance, a request for a
certain product can be met with the nearest possible source.
More Convenience: the small size and ease of use of mobile
receivers, coupled with freedom from problems caused by infrastructure, makes
for a higher degree of user convenience.
Expanded reach: the presence of a wireless link between the
customer and the service provider eliminates the need for a fixed interface such
as a computer for communication. Providers of e-commerce services
Quicker
access: connecting
through a mobile is faster than dial-up connections using wire line modems.
Electronic
wallet:Analysts
believe that easy mobile payment is one of the main prerequisites for the
success of m-commerce, When the mobile phone can function as an electronic
wallet for mobile payments, including micropayments, application developers and
service providers will find it attractive to introduce new mobile communication
services to the market.
Advantages
of wireless technology used in m-commerce
Ubiquity:
The use of
wireless device enables the user to receive information and conduct transactions
anywhere, at anytime.
Accessibility:
Mobile
device enables the user to be contacted at virtually anytime and place. The user
also has the choice to limit their accessibility to particular persons or times.
Convenience:
The
portability of the wireless device and its functions from storing data to access
to information or persons.
Localization:
The
emergence of location-specific based applications will enable the user to
receive relevant information on which to act.
Instant
Connectivity (2.5G): Instant connectivity or "always on" is becoming more prevalent
will the emergence of 2.5 G networks, GPRS or EDGE. Users of 2.5 G services will
benefit from easier and faster access to the Internet.
Personalization:
The
combination of localization and personalization will create a new
channel/business opportunity for reaching and attracting customers.
Personalization will take the form of customized information, meeting the
users’ preferences, followed by payment mechanisms that allow for personal
information to be stored, eliminating the need to enter credit card information
for each transaction.
Time
Sensitivity:
Access to real-time information such as a stock quote that can be acted upon
immediately or a sale at a local boutique.
Lack
of Standards:
·
With a
host of device operating systems and platforms, middleware solutions and
networks, make application development for the wireless Internet a formidable
task, versus the level operating environment of the wired Web.
·
Even
though efforts are underway to standardize the operating environment, especially
in North America, where standardization is most lacking, companies will have to
work within this scattered environment, at least in the short –term.
·
Weak
processors
·
Limited
memory
·
Tiny
screens, poor resolutions
·
Poor data
entry
WAP: While WAP has been a very important in the
evolution of the wireless Internet and in turn m-commerce, there are
problems/difficulties with the standard, such as the lack of WAP-enabled devices
and security issues.
M-commerce
has flopped in the consumer arena -- or at least has failed to live up to the
hype. There may be compelling reasons for business users to adopt
transaction-based services offered on wireless devices, though -- but the mobile
commerce tools used by enterprises are nothing like the services pitched to
consumers.
The Unlike Promises :
Proponents have been promising a mobile-commerce
surge for years, yet consumers
show little if any interest. That could be because development of the concept
has not budged since its so-called early stages. Until buying something on a
wireless device progresses from being different to being better, the
"m" will likely stand for "maybe not."
Technology Issues Hindering Mobile Commerce:
Device quality
issues
persist along with turbulence in the network protocol arena (CDMA,GSM/GPRS).There's
no shortage of ideas - content to sell, transactions to facilitate -- but
there is still a shortage of bandwidth.
"There
is a lot of hype around the applications that are being developed, but without
the networks it is meaningless. If you cannot get network access, if you
cannot get the coverage, who cares what kinds of applications your carrier
says you should be able to implement?"
"You
can build the greatest swimming pool in the world, but if you can't get water
to fill it up, it is worthless."
The
end-user will not care [which network protocol a carrier chooses]. How the
carriers support it and market it and bill for it - those will be the key
questions."
For
the most part, carriers "still are struggling" with the advent of
broadband networks, "because
nobody knows what people will be willing to pay for these new services, nor
whether they will be billed on a flat rate or billed by application. There is
still a lot of uncertainty, and so a lot of it will be by trial and
error."
"Cellular
penetration will continue to increase, to the point where the handsets are
becoming commonplace. As content improves, applications will extend beyond
basic sport scores, weather reports, and stock quotes,".
Customer loyalty: Who
will ‘own’ the customer? Partnerships among players from various
industries will be necessary for most, if not all, m-commerce initiatives,
and, in turn, will alter the nature of any one company to own their own
customers.
Cross-sector knowledge gulf, where the different parties will need to learn about the functions and limitations of the services provided by the other players, for example, operators will need to know about content and applications.
Moving up
the value chain: To respond to market
opportunities some companies have develop subsidiaries in order to react more
rapidly to market challenges.
Scans & cams for
m-commerce:Input methods, according to analysts, will have a significant impact on
the success or failure of mobile commerce. From digicams to wonder keypads, it
seems like they're trying everything.
Selling your mobile soul to save
dough:Salvation for Mobile
Marketers may lie in the pocketbooks mobile users. Give Me Mobility or Give Me
Death has been replaced by Give me Ads and Charge Me Less!
There are seven links in the m-commerce value chain.
Infrastructure
equipment vendors. The
infrastructure equipment vendors supply solutions for mobile data, mobile
Internet and thus mobile commerce.
Application Developers. One is in charge of developing applications for mobile environment.
Content
providers. Content
providers provide content for mobile environment.
Content
aggregators. The
content aggregators repackage available data for
Mobile
portals. Mobile
portals are formed by aggregating applications (e-mail, calendar, instant
messaging, etc.) and content from various providers.
Mobile network operators. Mobile network operators have billing relationship with customers. They control mobile portal.
Mobile
service providers. Mobile
service providers play as an intermediary for faster marketing and sales of
mobile phone. They do not own any infrastructure rather they have contract and
billing relationship with customer.
vendors. Handset
providers sell mobile terminal to customers.
Customer. The name
says it all.
·
Appliance-to-appliance |
·
Appliance-to-business |
·
Appliance-to-consumer |
|
·
Business-to-appliance |
·
Business-to-business |
·
Business-to-consumer |
|
·
Consumer-to-appliance |
·
Consumer-to-business |
·
Consumer-to-consumer |
|
If
you're hesitant about instituting an m-commerce program at your company, you
might want to start out small by first wirelessly enabling your network for
users if your network is essentially still wired. Start by implementing an
office-wide LAN and cut your teeth on that.
"Most wireless technologies are based on the
same simple assumption," says Mittag. "Start with your current
enterprise, and once you have experience with PCs, then you can move to smaller
sets, like PDAs. Try them out wirelessly, and they'll give you a good feel for
what customers will want for m-commerce applications."
Here
are a few practical steps you can take now to prepare for M-commerce.
1.
Make your exisiting offerings and Web sites compatible with wireless technology.
Mobile
devices will make it possible to bring services to the point of need. If YOU
Fail to make products and services available to customers remotely, and
competitors may take up the slack.
A
business may have the "best" Web page, but if its competitors can
reach customers through alternative channels wherever they are, the information
may never be seen.
2.
Think across traditional boundaries.
Clothing
with built-in sensors, machines that tell the repair service they are broken,
devices that find open parking spaces - development of these applications
requires high levels of creativity.
3.
Consider new kinds of business-to-business solutions
Mobile
commerce (M-commerce) will have a heavy impact on business-to-business
applications, especially for companies with remote staff. Adding wireless
application protocol (WAP) applications to existing enterprise resource planning
systems will provide off-site employees with real-time corporate and management
data.
Using M-commerce to improve business processes
Mobile technology could enable businesses to react quicker, improve
employee communication and help to streamline business processes. Even the
smallest business could provide mobile workers with interactive access to
company information relevant to their work via mobile phones, PDAs (Personal
Digital Assistants are handheld devices also sometimes called palmtops,
hand-held computers and pocket computers) and other Web-enabled devices. Sales
people could quickly and easily find information on a particular customer e.g.
order history, from a PDA or mobile phone while on the way to the customer
·
Spot buys
is one such area. Users of phones enabled with wireless application
protocol—the most common system in the West that allows cell phones to connect
to the Internet—can already purchase books, buy securities or book a trip to
Borneo with only the press of a few buttons. In the same way, business buyers
conducting individual spot purchasing of supplies or services could also use the
Internet—either through already established B2C sites or through corporate
sites adapted for mobile use.
·
Travel
purchasing is another area of immediate opportunity. A wireless solution would
make it easier for even the busiest executives to use negotiated, cost-lowering
electronic reservation services while they are literally on the fly.
·
A supplier could see how products are moving by connecting their
mobile device to a particular distributor’s extranet Web portal
·
High bandwidth 3G or 3rd generation mobile communications
technology will allow mobile devices to offer high-speed Internet access, data
and video at speeds of up to 2 Megabits per second enabling the provision of new
services and applications. Possible multi-media applications include security
monitoring or sales people using video conferencing. 3G could also enable
companies to
utilize
ASP services or rented software (in the wireless world
called WASP – Wireless Application Service Provider).
Example
: A Welsh service-oriented business, perhaps inspecting central heating systems
or providing cleaning services, using manual paper-based job sheets could
potentially eliminate the paperwork and associated delays, making the whole
process more efficient and responsive. Instead, employees could use a mobile
phone or other mobile device to update job information on the company computer
systems via the company Web site in real-time. Customer queries could be
answered more efficiently as staff back in the office will have the information
to hand almost immediately. A customer could even be provided with access to
their own information via the company Web site, enabling them to view a record
of what work was carried out and when.
Virtual
City has recently launched the 1st mobile commerce solutions in East Africa and
signed on the first clients who will automate their sales forces with mobile
devices exchanging information with head office via the GSM mobile network.
Mobile Commerce is a natural extension of the knowledge management solutions
Virtual City provides extending the solutions to the points of service.
Virtual
City's M-Commerce Solutions enable Information Access, anytime, anywhere using a
mobile device. With the passing of each competition-charged day, corporate IT
mandate grows clearer. Successful companies know that a well-trained, highly
motivated and efficiently connected field force is critical to their continued
growth and success.
Virtual
City enables organizations to automate functions that will boost will boost
sales/field force productivity, ability to deliver extraordinary customer
service, increased customer loyalty reduced administrative costs, expedited
billing and cash flow, improved inventory management. Mobile Commerce Solutions
enable organizations to extend the knowledge systems within the organization to
wherever they are needed in the field. The resulting benefits include:
1.
Enable field personnel to be more effective
in decisions and activities. |
|
Some
of the other uses are:
1.Achieving
Greater Business Efficiency
Mobile
applications available today can also help companies achieve greater efficiency
in carrying out B2B commerce. Using notification and monitoring applications,
companies can keep track of the fulfillment side of the B2B equation.
In
a speed-conscious, constantly changing world, these technologies offer huge cost
savings over the traditional communication method of gathering groups of
employees in a room to explain the changes in person. Workers could then
wirelessly access specialized sets of instructions on the Internet to guide them
step-by-step through the required procedural changes.
2.Tracking
Progress
Company-specific
software will be developed and used to ensure deliveries are on track and to
anticipate and avoid scheduling problems. Even people could be tracked.
3.Coming:
Constant Connectivity
The
future promise of mobile technologies is even more interesting. With technology
currently being developed in companies like British Telecom (BT), the mobile
phone will become the engine for "always-on" Internet connections.
EX:
An executive who is in critical Web-based negotiations could unhook his cell
phone from a terminal in his office in San Jose, check the phone display on the
drive home to San Francisco—when it is safe to do so, of course— and on
arrival hook the phone back up to a large-screen terminal, without ever having
to turn off his broadband flow of time-sensitive, money-making electrons.
4.The
B2B Transaction
Still
none of these mobile solutions completely addresses the heart of B2B
eCommerce—the transaction between two companies.
M-commerce
applications for pure B2B transactions are available, though many are still in
their infancy. And not surprisingly, emerging applications will be in commodity
or near-commodity industries where buyers are rarely sitting in offices hooked
up to broadband networks.
Bizbots,
for example, is developing a wireless application protocol-enabled Internet
agricultural marketplace. Using this mobile technology, a farmer sitting astride
his John Deere tractor will be able to make buy and sell decisions in the grain
or pork belly markets.
When
most business purchasing is done over wireless devices by those with the most
knowledge and understanding of the products and services needed at that moment,
B2B M-commerce will have reached its potential
Use
of M-commerce applications in various industries:
1. Mobile games may do for the wireless
Internet what e-mail did for the
wired one. Mobile gaming is
expected to generate significant revenue for the wireless phone industry. Mobile
games are the wireless Internet’s killer app, and that 3G handsets with color
displays are its killer devices.
2.
Mobile financial services strategies will open a significant channel
through which oranisations can add value to service offerings and differentiate
from competitors.
3.
One of the major problems with old-fashioned paper coupons is that people forget
to bring them. The way out is e-coupening. Short-lived coupons meant to
fill seats that will otherwise go unused. But Coupon retrieval is also not as
streamlined as it could be. Although the new system may mean no more paper
coupons littering up the bottom of a purse, it also means scrolling through
messages which are stored in date order on most systems, one at a time, to find
the "buy one get one free" offer. "We have no control over how
[devices] present the messages that are received,"says
Dusig.
4.
Ring
tone in the mobile phone : Experts point out that early m-commerce efforts have not been a total
bust. several cell phone makers and wireless providers already are making money
by selling a variety of customized ring tones. "The most successful
m-commerce services to date are downloadable ring tones. "This makes sense
because ring tones are digital, not physical goods."
"The
ring tone is tied to your phone, so it is logical for the cost to be on your
phone bill. "They are delivered via SMS, not the Internet."
5.
Travelocity: "You're obviously mobile when you're traveling.
Travelocity
alerts customers when a flight is delayed. And it lets them book or change a
flight, car or hotel reservation. Few are buying airline tickets: Keying in
departures, arrivals and cities can be tough. But a growing number are making
simpler rental-car and hotel reservations.
Products,
Services Suited for M-Commerce
The
criteria for m-commerce services or products
·
Limited
but precise choice
·
Predictable
availability
·
Does not
require lengthy and in-depth decision making (appeal to impulsive buying
behavior)
·
Convenience
Examples:
·
Tickets
to popular entertainment events, such as concerts, live theatre, movies, sports
events, trade shows, public forums .
·
Mircro-transactions:
purchasing a fast food items, such as a soda pop from a vending machine;
·
Payment
of bills, banking, restaurant bill
According
to Ovum’s research, there is a lot of uncertainty about which mobile commerce
applications will be successful and make money. The research/consulting firm
classified m-commerce applications into three categories.
Transaction Management
..On-line shopping tailored to mobile phones and PDAs
..on-line catalogs
..shopping carts
..back office functions
..Initiate and pay for purchases and services
..Micro-transactions - subway fees, digital cash
Digital Content Delivery
..Information browsing
..Weather information
..transit schedules
..sport scores
..ticket availability
..market prices
..Downloading entertainment products
..Transferring software, high-resolution images, and
full-motion video
..Innovative video applications
..Wide range of new applications
..Transmission of receipt of status, sensing, and
measurement information
..Communication with various devices from homes,
offices, or in the field
..Activation of remote recording devices or service
systems
Mobile users can easily pay and record payment of toll, mass-transit,
fast-food, and other other transactions .
Nowadays mobile users can send and receive short text messages up to 160
characters that show up on the user's display screen. As digital convergence
becomes more commonplace, all kinds of mail, such as e-mail, fax documents and
digitized voice mail, can be received passively. Thus it is felt that in near
future there will be many novel services for mobile users for a fixed fee.
Further on, users may be tempted for some services free of cost for viewing
audio or video advertisement delivered to their wireless devices. Any kind of
security breach, illegal intrusion, unusual event or unacceptable condition will
trigger automatic notification to users irrespective of location.
Passive m-commerce telemetry is the foundation of still another form of
interactive marketing. Stores will be able to market their products and services
by constantly transmitting promotional and inducing messages and doling out
something towards getting the attention of both passers-by and remote mobile
users.
2.The m-Commerce Lifestyle: Order, Purchase, Reserve
Stuff Wirelessly :
Depending on whom you speak to mobile commerce can mean
anything from maintaining customer loyalty to offering convenience to conducting
a secure transaction to a combination of all three. In essence, it is another
channel for merchants to reach their customers.
At present, a host of m-commerce applications are
undergoing field trials or implementation and among them is one that makes
ordering pizza a breeze, another that aims to eliminate the paper tickets, and
yet another that makes reserving a restaurant table effortless.
3.Pizza to Go
Motorola,
Inc. along with Domino’s Pizza, and Verizon Wireless have launched a two-month
"Pizzacast" trial in Las Vegas. Verizon subscribers can order a meal
using their wireless phone. Via Verizon Wireless Mobile Web, they can select
their favorite pizza, toppings, side orders, beverages, method of payment, and
delivery address.
By participating in the Pizzacast trial, the
companies are hoping to learn what is needed to make m-commerce a time-saving
and compelling experience for customers, and as such are exploring a portfolio
of m-commerce solutions including
·
Point-of-sale
and point-of-purchase m-commerce applications
·
A
proprietary database management system
·
An order
profiling system
4.Two for "Traffic"
The U.K.
company mTicket has launched a new service enabling moviegoers or club goers to
pay for cinema seats or club passes by credit card using their wireless phone or
PC. users can enter the vendor’s site to make their purchases. They will
receive a ticket message on their cellphone, which acts as a substitute for the
traditional paper ticket. Just show the SMS message at the venue as proof of
payment.
According to the company, the mobile ticket delivery
service via SMS cuts the cost of printing and issuing paper tickets to a
fraction.
5.Table for Two
Customers can check real-time availability and book a table from any mobile
location. Reservations are registered with the restaurant and confirmed
immediately.
6
Medical Books Go mobile |
Doctors
can carry medical books on their PDAs for quick referencing |
Handheld
devices are being used for medial applications in the West. Doctors carry and
update patient records on their PDAs, enter clinical information such as test
reports, and much more. Another popular application is carrying medical books on
PDAs, If your PDA doesn’t have enough memory to hold a complete book, you can
carry relevant portions of it. For instance, a doctor can carry link portions of
a book to a particular patient’s record.
They’re
currently not being sold in India because of the sluggish growth in the PDA
market.
|
The
doctor can cross reference between multiple books while on the rounds |
v
Mobile Ticketing. Customer can purchase or reserve ticket for cinema, train, airplane
without going to booking office.
v
Mobile Reservation. Customer is able to make remote reservations for
restaurants and hotels that suit personal taste and relevant criteria.
v
Mobile Auction. Gaining benefit of mobile terminal, bidder can participate in auction
action while he is not in front of it.
v
Mobile Advertising. Because of personalization feature of mobile
telecommunication, it is more than conventional advertisement. It is a customer
awareness advertisement.
v
Mobile Gaming. Customer can play multi-player games through wireless network.
v
Mobile Video. Customer can select any movie he likes then enjoys it.
v
Mobile Music. The mobile terminal can play a role as customer’s portable music
player.
v
Mobile Betting. Customer can make a bet on his favorite horse in a horse racing while
betting on his favorite football team in a football match while doing other
things.
v
Mobile information provisioning. It can provide customer his interested
information like sport news, political news.
Thus as m-commerce applications and wireless devices are evolving
rapidly, one will take forward the other one towards empowering innovation,
versatility and power in them. There are a number of business opportunities and
grand challenges of bringing forth viable and robust wireless technologies ahead
for fully realizing the enormous strength of m-commerce in this Internet era and
thereby meeting both the basic requirements and advanced expectations of mobile
users and providers. But there are many limitations in the technologies that
Once its relevant technologies get matured, widely available and competent, the
host of portable devices will be ready to handle the bigger transactional
activities not envisioned so far successfully apart from these minor activities.
Mobile Tool Kits
Tool kits for developing mobile
software are :
Page
Gate :
A
network paging gateway that allows text messages to be sent to cell phones,
pagers and PIMs from any combination of six different interfaces. Both the commandline/ASCII and the serial
interface are frequently used to integrate PageGate in to existing applications.
WebGate :
WebGate
is a fast, easy, and reliable way
to stay in contact with your out-of-office personnel.Individual webpages or
group webpages and webpages with drop-down lists can also be automatically
created and maintained by WebGate. Messages sent from these web pages can be
received on cell phones or pagers. Email messages or notification of newly
received email can also be sent.
Composer for ring tone
Composer
for Ringtone is a tool converts MIDI files, RTTTL or melodies composed by you to
mobile telephone ring ,or part of
music into mobile
telephone ring Itcan exports 2 types of ring tone
formats :key-press sequence ring tone
, RTTTL ring tone . You can key-in
the key-press sequence or send RTTTL ring tone to your phone via SMS(Short
Message Service). No cable or infrar interface is needed. .
Logo wizard
Logo
Manager allows you to customize your phone with graphics and ring tones. You can
even design your own. It includes phonebook management,
and backup and restoration features. The program supports most GSM Nokia
phones. LogoWizard is a fully functional graphics and ringtone editing tool for
Nokia mobile phones. LogoWizard consists of a logo editor, as well as
all
the tools you need to edit your phone's functionality. These tools allow you to:
change the phones Welcome message once its switched on, change the network
Operator logo, change the Caller group icons which can appear when different
people call you, create and send new ringtones and play them back on your PC or
phone, capture or take 'snapshots' of images on your Logo Manager for nokia
phone design your own graphics for your Nokia. The following types are
supported: -
Caller
Group Graphics
Operator
Logos - Startup
Graphics
- Picture messaging
Unlike
other tools, LogoManager enables you to upload the graphics directly to your
phone without the need for specially enabled SMScentres and without extra
messaging costs to the user.
With
the new generation of smart cell phones and handheld devices Mobile users are
fast becoming a major part of the web scenario, having a mobile website can open
your services and products to the millions of mobile
users being added to the world wide web everyday this means more and more people
can access your services and products irrespective of the way they connect to
the internet.
From information about orders, to learning about
products and services, to database access, customers are increasingly demanding
access to information and services from mobile devices.
v
PALM Software Development
Palm software can be as functional as desktop applications, they
are excellent for mobile users who need to collect data or run customized
applications, using new wireless networking technologies these applications can
interact with central web or corporate databases.
v
WAP Applications Development
Wireless Access Protocol or WAP applications can be accessed from
hundreds of millions of WAP-enabled mobile phones. These can be simple but
powerful applications allowing mobile phone users access to vast databases of
information. Some of the most common applications are Order Tracking, Stock
Availability, Directory Services, and Accessing Product Catalogs
v
SMS Applications Development
SMS applications have become very attractive due to simplicity of
use and wide acceptance, applications include 2 Way SMS chat, SMS quiz, SMS
Voting and SMS Order tracking.
Application Development Strategies &
Issues For the Enterprise
The following issues should be addressed while
selecting application development tools:
·
Application
design should be based on the concept of "mobile-aware" nature of
user's work profile and business processes.
·
"Client-agent-server"
or "thin client-mobile server-enterprise server" architectural
paradigm should be seriously considered for mobile applications for the
enterprise.
·
Security
should be addressed in greater detail because wireless networks are more prone
to data leakage, theft and fraud than wireline networks.
·
In the
current environment where the Internet is the focus, mobile applications should
also be based on the Internet development tools, especially modern application
servers.
You
should evaluate pros and cons of Java based independent-platform development
versus platform-specific development.
Key
Requirements of M-Commerce Systems
v
Device Independence
To
be successful, M-Commerce systems typically
need to run on a variety of mobile device platforms. Examples include
conventional phones (WAP, SMS), Smart Phones (Running the Java MIDP platform),
PDAs (such as the Palm), Communicators (Such as Symbian ěQuartzî and ěCrystalî
devices). A browser-based architecture such
as WAP might be sufficient for
some
m-commerce solutions, but others will require
the deployment of a mobile application (for example a trading user interface)
onto the mobile device.
v
Bearer Independence
This also means that different wireless bearers need to be supported: WAP, SMS, GPRS, and possibly UMTS.
v
Security
Identification,
authentication (via the Security Authority), access control, and end-to-end data
encryption must be supported for any m-commerce
solution to be acceptable.
v
Reliability
What
happens if a device has weak or intermittent network coverage while an m-commerce
purchase is performed? Guaranteed, exactly-once executionof m-commerce
transaction is another important requirement, especially when stocks or other
expensive items are purchased
from
a mobile device. This feature is not supported by WAP, typically the deployment
of a special piece of software on the mobile device is required.
v Notifications
Another
requirement is being able to send notifications to the customer to inform
him/her that the merchandise has been shipped, that the supplier is out of
stock, or that the credit card could not be charged. Such notifications
typically occur after the user has issued a purchase transaction
Steps for M-commerce further development:
Customer
education. Because
many people in developing countries are not
familiar
with ECommerce and so-called M-commerce. Then, it is worth to train the customer
ECommerce and M-commerce. Especially, the network operator should focus on the
youth and leader of enterprise people think that they do not know computer then
they do not have to know ECommerce. This idea is false because ECommerce is
commerce in every sense; it just takes advantage of computer network.
Non-uniform
subscriber distribution. This
is really a big problem because
Youth.
Business
model should concentrate on the youth because they are very potential customers
of M-commerce. The youth is very
sensitive with advanced technology then they want to own a mobile phone. The
more
Nice
price rather than quality of service. Because the income in developing countries is low , they are not willing
to pay the same amount
2G
and 3G migration. It
is natural that some customers are not ready to move to 3G services. Also,
straight forwarding to 3G may adventurous and expensive. So a 2G and 3G
migration should be considered.
Network
A
wireless network - this may be either a private network that police agencies and
emergency health services use or a public shared network. While wireless network
provides true mobility, you may utilize a wireline network for those mobile
users who need occasion connection from hotels, motels or airport lounges of
airline's regular patrons. Some of these airports are now offering wireless LAN
connectivity to wireline backend networks.
Current
access technologies transmit at 9.6 to 19.2 Kbps
TDMA
- Time Division Multiple Access
CDMA
- Code Division Multiple Access
GSM
- Global System for Mobile Communication
These
speeds are much slower than the dial-up rates of desktop PCs connecting to the
Internet.
M-commerce
is possible at these rates, but not very attractive for business
By
2002, 3G (third generation) wireless technology with speeds up to 2 Mbps.
How
Bluetooth Technology Works
"Connective convenience"
Bluetooth
wireless technology is a specification designed to enable wireless communication
between small, mobile devices. The inspiration behind this was the elimination
of the need for proprietary cables, for device connectivity. So now if you want
to communicate between devices
like
laptop PC there is no need for cables to transfer data. Expanding that idea to
include all the hand held mobile electronic devices is, in a nutshell, the
Bluetooth wireless technology vision.
Characteristics
of bluetooth technology:
1.Bluetooth
is a high-speed, low-power microwave wireless link technology,
2.it
is designed to connect phones, laptops, PDAs and other portable equipment
together with little or no work by the user.
3.
The technology uses modifications of existing wireless LAN techniques but is
most notable for its small size and low cost. The current prototype circuits are
contained on a circuit board 0.9cm square, with a much smaller single chip
version in development. The cost of the device is expected to fall very fast,
from $20 initially to $5 in a year or two.
4.When
one Bluetooth product comes within range of another, (this can be set to between
10cm and 100m) they automatically exchange address and capability details. They
can then establish a 1 megabit/s link (up to 2 Mbps in the second generation of
the technology) with security and error correction, to use as required. The
protocols will handle both voice and data, with a very flexible network
topography.
5.
Bluetooth can support an asynchronous data channel, up to three simultaneous
synchronous voice channels, or a channel, which simultaneously supports
asynchronous data and synchronous voice. Each voice channel supports 64 kb/s
synchronous (voice) link. The asynchronous channel can support an asymmetric
link of maximally 721 kb/s in either direction while permitting 57.6 kb/s in the
return direction, or a 432.6 kb/s symmetric link.
Working
of Bluetooth Technology:
This technology achieves its goal by embedding tiny,
inexpensive, short-range transceivers into the electronic devices that are
available today. The radio operates on the globally-available unlicensed radio
band, 2.45 GHz (meaning there will be no hindrance for international travelers
using Bluetooth-enabled equipment.), and supports data speeds of up to 721 Kbps,
as well as three voice channels.
The bluetooth modules can be either built into
electronic devices or used as an adaptor. For instance in a PC they can be built
in as a PC card or externally attached via the USB port.
Each device has a unique 48-bit address from the IEEE
802 standard. Connections can be point-to-point or multipoint. The maximum range
is 10 meters but can be extended to 100 meters by increasing the power.
Bluetooth devices are protected from radio
interference by changing their frequencies arbitrarily upto a maximum of 1600
times a second, a technique known as frequency hopping. They also use three
different but complimentary error correction schemes. Built-in encryption and
verification is provided.
Bluetooth
devices are classified according to three different power classes, as shown in
the following table.
Power
Class |
Maximum
Output |
Power |
1 |
100
mW |
(20
dBm) |
2 |
2.5
mW |
(4
dBm) |
3 |
1
mW |
(0
dBm) |
Advantages
of the technology :
1.Bluetooth
devices won't drain precious battery life. The Bluetooth specification targets
power consumption of the device from a "hold" mode consuming 30 micro
amps to the active transmitting range of 8-30 milliamps (or less than 1/10th of
a watt). The radio chip consumers only 0.3mA in standby mode, which is less than
3 % of the power used by a standard mobile phone. The chips also have excellent
power-saving features, as they will automatically shift to a low-power mode as
soon as traffic volume lessens or stops.
2.
Bluetooth radio technology provides a universal bridge to existing data
networks, a peripheral interface, and a mechanism to form small private ad hoc
groupings of connected devices away from fixed network infrastructures.
3.Designed
to operate in a noisy radio frequency environment, the Bluetooth radio uses a
fast acknowledgment and frequency hopping scheme to make the link robust.
Bluetooth
radio modules avoid interference from other signals by hopping to a new
frequency after transmitting or receiving a packet. Compared with other systems
operating in the same frequency band, the Bluetooth radio typically hops faster
and uses shorter packets. This makes the Bluetooth radio more robust .
4.Bluetooth
guarantees security at the bit level. Authentication is controlled by the user
by using a 128 bit key. Radio signals can be coded with 8 bits or anything upto
128 bits. The Bluetooth radio transmissions will conform to the safety standards
required by the countries where the technology will be used with respect to the
affects of radio transmissions on the human body. The Bluetooth module will not
interfere or cause harm to public or private telecommunications network.
The do’s & don’ts for developing bluetooth
application:
Dos
DO
keep your apps to the point. Remember, Bluetooth apps will probably run on
constrained platforms and mobile devices.
DO
make usability your main aim. Bluetooth is a complex technology, don't be under
any illusions. Any application you write should remove layers of complexity, not
add them.
DO
use a cross-platform language with excellent original equipment manufacturer
(OEM) support - J2ME is aimed at the same devices as Bluetooth. If you want
broad appeal, use a broadly recognised standard. (For example, Standard API's
for Bluetooth, www.jabwt.com.)
DO
use solid practise from mobile programming. A crash on a mobile phone is utterly
UN-acceptable, and will make God (and the user) cry. § DO use standards
EVERYWHERE, i.e. vCard, XML, http, the more common the better. Like a rarely
seen mushroom, a rarely used "standard" is most likely poisonous.
The
DON'Ts
DON'T
steal battery power from the device, keep to sniff (low-power), hold (very-low
power) and park (super-low power) modes as much as possible.
DON'T
look for a killer app. Just sit down and code. Remember that a very simple
application was the Internet's killer app (email). You don't need mobile Unreal
Tournament or a cabaret-synchronisation-manager to make it compelling.
DON'T
use cryptic words like "Remote Device" at a UI level. Bluetooth has
coded Major\Minor device class names there to help you, which can be obtained
with a general inquiry access code (GIAC).
DON'T
forget to check out mailing lists for support, there's an abundance of very good
information out there...use it and add to it at will.
Division
of Bluetooth technology :
1.Bluetooth
Baseband Protocol :
The
Bluetooth baseband protocol is a combination of circuit and packet switching.
Slots can be reserved for synchronous packets. Each packet is transmitted in a
different hop frequency. A packet nominally covers a single slot, but can be
extended to cover up to five slots. The core provides
a
configurable
interface to a standard Bluetooth radio module, and has been successfully tested
with various third-party radio chipsets for interoperability.
Applications
•
Mobile Phone
•
Dialup Modems and LAN Access Points
•
Hands free Car Gadgets
•
MP3 players, Set-Top-Boxes, Cameras, Printers
• Laptops, Desktop PCs, Handheld devices
2. Bluetooth Software Baseband controller
Software baseband controller is a source code implementation
of the
Bluetooth™
baseband functionality. To boost performance, certain portions of the design are
implemented as hardware accelerators. These include encryption block,
correlation logic and interface to the radio module that are implemented in
synthesizable Verilog. The radio module interface readily supports different
third party radio chipsets.
Applications
•
Diagnostic Equipment and Protocol Analyzers
• Rapid Prototyping
3.Bluetooth
Protocol Software Stack and Profiles
Software
Stack
Wipro
Bluewave™ protocol software stack can be deployed in a broad range of embedded
applications,
be it custom Bluetooth™ system design or IC implementation
Bluetooth
profiles :
The
following is the list of profiles:
GAP,
SDAP
Generic Access Profile, Service Discovery Application Profile
Serial
Port Profile
Dial up network Profile, Fax Profile, Headset Profile,LAN Access profile,
Car Profiles (Hands free, Phone Access)
OBEX
Generic Object Exchange Profile, File Transfer Profile, Object Push
Profile, Synchronization Profile, Printer Profile
TCS
Profile Cordless Telephony Profile, Intercom Profile
Bluetooth
with its advantage of wireless communication and its region of operation in the
2.4 GHz ISM band which is globally available and no specific licenses are
required will be applied in Varied field such as :
•
Automotive: Hands free kit, Car-kit
•
Office use: Laptop and desktop computers, fax machines, wireless LAN
access points, printers, wireless modem
•
Consumer Devices: MP3 players, gaming machines, mobile phones, Internet
appliances, Set-top-boxes, cameras
Modes of operation
..An
interesting aspect of the technology is the instant formation of networks once
the bluetooth devices come in range to each other. A piconet is a collection of
devices connected via Bluetooth technology in an ad hoc fashion. A Piconet can
be a simple connection between two devices or more than two devices.
..Multiple
independent and non-synchronized piconets can form a scatternet. Any of the
devices in a piconet can also be a member of another by means of time
multiplexing. i.e a device can be a part of more than one piconet by suitably
sharing the time.
..The
Bluetooth system supports both point-to-point and point-to-multi-point
connections. When a device is connected to another device it is a point to point
connection. If it is connected to more that one (upto 7 ) it is a point to
multipoint connection.
..Several
piconets can be established and linked together ad hoc, where each piconet is
identified by a different frequency hopping sequence. All users participating on
the same piconet are synchronized to this hopping sequence. If a device is
connected to more than one piconet it communicates in each piconet using a
different hopping sequence. A piconet starts with two connected devices, such as
a portable PC and cellular phone, and may grow to eight connected devices. All
Bluetooth devices are peer units and have identical implementations.
..W.hen establishing a piconet, one unit will act as a master and the other(s) as slave(s) for the duration of the piconet connection. In a piconet there is a master unit whose clock and hopping sequence are used to synchronize all other devices in the piconet. All the other devices in a piconet that are not the master are slave units.
Building
Compelling Services for the Wireless Market Using Java[tm] Technology
Emerging wireless technologies are opening up a brand
new market for new styles of applications and services targeted at consumers and
enterprises. Java[tm] technology provides a comprehensive foundation that allows
next-generation devices to offer new capabilities such as enhanced
interactivity, rich user interface, off-line processing, local data storage, and
networking. By utilizing these new capabilities, developers and enterprises can
create new exciting services in the wireless market.
J2ME
Application
•
Developed by Ergon (www.ergon.com) foryoutrade.com (Credit
Suisse)
•
Uses JBed VM from Esmertec
•
Requires persistent data connection (TCP) throughout session
The Java Platform
Java[tm] 2 Standard Edition (J2SE[tm]) targets
desktop systems, and Java[tm] 2 Enterprise Edition (J2EE[tm]) targets the server
backend applications, J2ME is a collection of APIs focusing on consumer and
embedded devices, ranging from TV set-top boxes, telematics systems, residential
gateways, to mobile phones and PDAs. Within each edition of the Java 2 platform,
there are different Java Virtual Machine1 (JVM)
implementations that are optimized for the type of systems they are targeted at.
|
The following characteristics are shared among the
three Java editions:
·
Write Once Run Anywhere: because Java technology relies on
Java byte-code that is interpreted by a virtual machine, applications written in
Java can run on similar types of systems (servers, desktop systems, mobile
devices) independent of the underlying operating system and processor. For
example, a developer doesn't need to develop and maintain different versions of
the same application to run on a Nokia Communicator running the EPOC operating
system, a Compaq iPAQ running PocketPC, or even a PDA powered by the Linux
operating system. On mobile phones, the variety of processors and operating
systems is even more significant, and therefore the wireless community in
general is seeking a solution that is platform agnostic, such as WAP or J2ME.
·
Security: while on the Internet, people are used
to secure data transactions and downloading files or email messages that may
contain viruses, Java technology features a robust security model: before any
application is executed by the Java virtual machine, a byte-code pre-verifier
tests its code integrity. Once an application is running, it cannot access
system resources outside of a 'sandbox,' preventing applications from acting as
viruses. Finally, Java applications can take advantage of standard data
encryption solutions (SSL or Elliptic Curve Libraries) on packet based networks
(for example CDPD, Mobitex, GPRS, W-CDMA), providing a robust infrastructure for
M-commerce and enterprise application access.
·
Rich graphical user interface:
you may remember that the first demonstration of Java technology was done using
an animated character on a web page. While animated GIF files have made this use
of the technology obsolete on desktop systems, mobile devices can benefit from
richer GUI APIs that allow for differentiation of services and the development
of compelling applications.
·
Network awareness: while Java applications can operate in
disconnected mode, they are network-aware by default, allowing applications to
be dynamically downloaded over a network. Additionally, Java is
network-agnostic, in the sense that Java applications can exchange data with a
backend server over any network protocol, whether it is TCP/IP, WAP, i-mode, and
different bearers, such as GSM, CDMA, TDMA, PHS, CDPD, Mobitex, and so on.
The J2ME Application Cycle
Contrary to the web browser model, which requires
continuous connectivity and offers a limited user interface and security
experiences, J2ME allows applications to be dynamically downloaded to a mobile
device in a secure fashion. J2ME applications can be posted on a Web server,
allowing end users to initiate the download of an application they select
through a micro browser or other application locator interface. Wireless
operators, content providers, and ISVs can also push a set of J2ME applications
and manage them remotely. The Java provisioning model puts the responsibility of
checking the compatibility of the applications (such as version of the J2ME
specification used, memory available on the handset) on the handset itself,
allowing the end user to ignore the intricacies associated with typical desktop
systems.
Once a J2ME application is deployed on a mobile
device, it stays there until the user decides to upgrade or remove it. The
application can be operated in disconnected mode (such as standalone game, data
entry application) and store data locally, providing a level of convenience that
is not available on current browser-based solutions. Because the application
resides locally, the user doesn't experience any latency issues, and the
application can offer a user interface (drop-down menus, check boxes, animated
icons) that is only matched by native C applications. The level of convenience
is increased because the user can control when the application initiates a data
exchange over the wireless network. This allows for big cost savings on
circuit0switched networks, where wireless users are billed per minute, and
allows a more efficient exchange of data, since many applications can use a
store and forward mechanism to minimize network latency.
|
J2ME Benefits on Wireless Devices
Let's look at how Java technology fits in the
wireless service evolution. Originally, analog technology was sufficient to
handle voice services, but the quality of the calls was sketchy and multiple
radio networks competed with one another.
Today we take advantage of the second generation of
networks and services (2G networks), which use digital networks and web browser
technologies. This provides access to data services, but markup languages
present some limitations. Markup languages are a step in the right direction,
but browser-based applications don't work when out of coverage-require air time
for even simple operations (such as entering appointments in browser-based
calendar) - offer a limited user interface paradigm (character-based, static
black and white images, cumbersome navigation interface).
When Java technology is added to this environment, it
brings additional benefits that translate into an enhanced user experience.
Instead of plain text applications and latency
associated to a browser-based interface, the user is presented with rich
animated graphics, a fast interaction, the capability to use an application
off-line, and maybe most interestingly, the capability to dynamically download
new applications to the device.
For application developers, this means that you can
use your favorite programming language and your favorite development tools,
rather than learning a new programming environment. There are over 2.5 million
developers who have already developed applications using the Java programming
language, primarily on the server side. Once these developers become familiar
with the small set of J2ME APIs, it becomes relatively easy to develop small
client modules that can exchange data with server applications over the wireless
network.
The
challenges that remain the same for Java, WAP, or native APIs is that small
screens and limited input interfaces require developers to put some effort into
the development of the application user interface. In other worlds, small
devices force developers to abandon bad or lazy programming techniques.
Bringing
the benefits of Java to Bluetooth
(how
an API can be useful for easy integration. )
How
an end user will use Bluetooth wireless technology varies from person to person.
Two people with the same model of a Bluetooth enabled phone might want to use it
for different purposes. One person might want to be able to download video games
to the phone or use the phone as a TV remote control. The other person might
want to use the same model phone to unlock car doors or operate kitchen
appliances and garage doors.
One
way for both people to achieve their goals is to make it possible to download
Bluetooth applications onto your PDAs and cell phones to customize those
handheld devices. To make downloading applications a viable possibility you need
a standard API that will let programmers write Bluetooth applications that work
across many different hardware platforms.
The
Bluetooth specification defines the over-the-air behavior to assure
compatibility of Bluetooth devices from different vendors. The specification
does not standardize a software API to Bluetooth stacks for use by Bluetooth
applications. Java Specification Request (JSR) 82, Java APIs for Bluetooth
Wireless Technology, helps solve this problem by defining the first standard API
for Bluetooth application developers.
JSR-82
goals and design
The
goal of the specification was to define an API that could be used by all devices
that support the Java 2 Platform, Micro Edition (J2ME).
J2ME
is intended for embedded devices, and the expert group felt that these devices
would be the first to implement the Bluetooth API. Hence, the API was built
using standard J2ME APIs and the Generic Connection Framework defined in J2ME.
Many
companies have started to implement the JSR-82 APIs. This is not surprising, as
every handset is expected to be Java-enabled in a few years, and many handsets
will incorporate Bluetooth technology. Every technology needs a boost, a
catalyst to proliferate. We believe the Java APIs for Bluetooth Wireless
Technology is a key that will help unlock the potential of Bluetooth wireless
technology.
With
hundreds of millions of mobile phones in use all over the world at the moment,
the market for services targeted at mobile users is mindbogglingly immense. Even
simple services find plenty of users, as long as they're useful or fun. Being
able to get news, send e-mail or just be entertained wherever you are is
extremely attractive to lots of people.
Goals
of the Java Bluetooth API Specification
The
goal of the Bluetooth API is to allow third party developers to develop and
implement applications making use of Bluetooth functionality in java. The
specification caters to mobile devices and hence assumes the availability of the
CLDC (Connected Limited Device Configuration) layer.
On
the device side, it is assumed that the device contains the lower level
Bluetooth stack, the J2ME virtual machine with support for the CLDC or CDC layer
and minimum memory of 512 KB including ROM/Flash and RAM but excluding space for
applications.
The
specification assumes that there is a "Qualified" Bluetooth protocol
stack with support for Service Discovery Protocol (SDP), RFCOMM (Bluetooth
emulation of the serial port) and Logical Link Control And Adaptation Protocol
(L2CAP). It also assumes the presence of a Control Panel, discussed later, where
settings for Bluetooth can be done.
Scope
of the specification
The
scope of the java API specification is as follows
The
API caters only for data transmission. There is no support for voice or
TCS-Binary profiles.
The
API supports protocols such as L2CAP (Connection-oriented), RF-COMM, SDP, OBEX.
Profiles
supported are Generic Access Profile (GAP), Service Discovery Application
Profile (SDAP), Serial Port Profile (SPP) and Generic Object Exchange Profile (GEOP).
Java
API Package hierarchy
Based
on the scope, the java API for Bluetooth is broken down into two packages -
javax.bluetooth and javax.obex. The two packages come under the javax extension
package. The javax.bluetooth package contains the core API for Bluetooth
implementation while the OBEX functionality is placed in a different package.
The two package classification indicates that the API can implement either of
the two packages without the need to implement the other.
Both
the two package make use of the javax.microedition.io package.
The
figure below shows the position of the Bluetooth API in the layer structure of a
Bluetooth device.
The
orange block shows the underlying operating system and the Bluetooth protocol
stack. The CLDC/ KVM runs on the operating system and provides the java API for
limited device configuration. The MIDP/ Bluetooth API sit on top of the CLDC
configuration. The top layers show a combination of application that can be
categorized into the following classes
Application
that directly run on the native platform (green block)
Application
that run on top of the MIDP/ Bluetooth API and use Custom OEM specific classes
(light blue block) and
Applications
that run on top of the MIDP/ Bluetooth API as well as the underlying CLDC API
(gray block).
The
specification promises complete cross platform compatibility for those
applications that fall into the third category represented by the gray block.
SMS GATEWAY
SMS
Gateway is a 32 Bit Windows utility that enables you to send and receive text
and binary "Short Messages" over GSM digital cellular telephone
networks. The package consists of both an interactive messaging application
(with full source code), and a stand alone messaging gateway to other Windows
applications through the use of DDE, OLE, and Command Line Interface. SMS
Gateway also supports POP3 for message transmission, and SMTP for message
reception, so it may be used in almost any environment without need for custom
development. SMS Gateway allows for scalable access to advanced SMS message
types such as Ringtones, Graphics, Message Waiting notifications, WAP and many
others to handsets that support such messages.
|
System
Requirements:
Processor |
486
or better |
Operating
System |
Microsoft
Windows 95 and above |
Memory |
8MB
Minimum |
Display |
VGA
or Better |
Mouse |
Recommended |
Mobile
Terminal Interface |
ETSI
07.05 Block or PDU Mode compliant (see hardware page) |
Sms gateway by gpa technology
Hardware
SMS Gateway requires a connection
between the PC and Mobile Terminal. The interfaces generally come in one of two
forms, being a PCMCIA Card (PC Card), or a direct Serial Cable.
PC Cards, are credit card size
devices designed to be used with portable computers. These cards generally act
like modems, they enable you to make and receive data calls (i.e. to the
Internet), send and receive faxes, and send and receive Short Messages. If you
have a desktop PC, that does not support PC Cards, and you would like to connect
a PC Card to it, you can purchase PC Card docking bays, or modulettes that will
enable you to use them.
The PC Cards are usually vendor
specific, i.e. if you have a Nokia mobile phone, you must use a Nokia Cellular
DataCard (and the right one for your model).
Mobile phone manufacturers now
generally offer special serial cables that enable you to connect your mobile
telephone to your PC through a normal 9 pin serial (COM) port. These cables are
usually supplied by the device manufacturer as an after market option, and sold
through larger equipment dealers.
Another type of Mobile Terminal,
specifically designed to connect to computers, have now been introduced. These
devices are "black boxes" that have easy to use connections for Power,
Antenna, and a 9 Pin Serial Cable port suitable
for direct connection to a PC
"COM" port. These type of devices are well suited to environments
where SMS Gateway would be used, as the need to use the terminal as a phone is
in this case is not likely to ever be a requirement.
The rest of this page is divided
into two main sections, PCMCIA Cards (PC Card) and Serial Cables . With each
section then divided into the various manufacturers with devices to offer.
Please note, this is not a full
list of equipment that SMS Gateway supports, just a small selection. SMS Gateway
will work with any GSM handset or modem that conforms to the ETSI 07.05 and
03.40 standards, please check you equipments specifications to see if it will
work with SMS Gateway.
PC
CARD INTERFACES:
Ericsson:
|
Ericsson produce a range of PC
Cards for use with most of their GSM handsets. |
Compaq:
|
|
Compaq "Speedpaq GSM Radio
PC Card".
Note: this product is
discontinued. |
Modulettes:
|
The modulette shown at left
converts a PC Card modem into a standard serial connector for use with PC
COM ports. |
SERIAL
CABLE INTERFACES:
Nokia:
|
Many Nokia handsets support
Infrared and Serial data connections suitable for use with SMS Gateway.
Supported models are; |
Nokia
Cellular Data Suite:
|
Some Nokia handsets, such as the
6110 and 5110 do not natively not
natively support the SMS protocols, so you need to use the Cellular Data
Suite (CDS) to translate the proprietary "x/BUS" to the standard
ETSI protocols used by SMS Gateway. When you configure SMS Gateway tell it
to utilise the Virtual COM port created by the CDS rather than the actual
port to which the handset is connected |
Falcom:
|
The Falcom A2, which is based on
an OEM GSM module developed by Falcom, is a powerful combination of
technologies. The unit is capable of supporting Voice, Fax, Data, SMS, and
has built in programmability suitable for developing custom applications.
The A2 can also be provisioned with an internal GPS receiver, that can be
instructed to report its location at regular intervals via a data call or
SMS! We recommend this unit for use with SMS Gateway. |
Wavecom:
|
Wavecom manufacture a number of
stand alone and OEM units for GSM900 & GSM1900. The devices support
Data, Fax, and of course SMS. |
Siemens:
|
Siemens offer a range of
"Cellular Engines", desigend to cater for a range of mobile and
fixed type wireless data applications. Perfect for use with SMS! |
What
is GSM?
GSM stands for Global System for
Mobiles. This is a word-wide standard for digital cellular telephony, or as most
people know them Digital Mobile Telephones. GSM was created by the Europeans,
and originally meant "Groupe Special Mobile", but this didn't
translate well, so the now common more globally appealing name was adopted. GSM
is a published standard by ETSI(European Telecommunications Standards
Institute)., and has now enjoys widespread implementation in Europe, Asia, and
increasingly America.
What is SMS ?
SMS stands for Short Message
Service. It is the ability to send and receive "Short Messages" to and
from GSM handsets, or as they are named by ETSI 'Mobile Terminals' (MT).
A "Short Message" can
contain up to 160 characters in one message, which is quite allot when you think
about it, most messages are simply a call me back, or pick up the parcel from
here. The biggest problem with SMS is getting a screen big enough on the mobile
phone to be able to read them easily.
SMS is a really nice feature of
GSM, increasingly people are hard to get hold of (even with a mobile telephone),
being able to give someone a message without actually speaking to them is a
great time saver, and results in less mis-understandings, it's kind of like
e-mail in your pocket!
For developers, SMS Gateway
leverages the common DDE and OLE specifications to allow the transmission and
reception of SMS messages directly from any application supporting these
standards. Applications supporting DDE & OLE Automation include; Delphi,
Paradox, FoxPro, WordPerfect, Excel, Word, Access, Visual Basic, and many more.
SMS Gateway is suitable for
dispatch, field access to databases, telemetry, vehicle tracking, and many more
such applications. While there are other SMS software packages, generally
marketed by the mobile phone manufacturers, these applications are designed
purely as personal messaging systems, SMS Gateway is both this, and a powerful
tool that enables your existing business systems (Dispatch, Workforce
Management, Alarms), to communicate with remote GSM handsets (using built in
messaging menus) or other PC's running SMS Gateway GSM stands for Global System
for Mobiles. This is a word-wide standard for digital cellular telephony, or as
most people know them Digital Mobile Telephones. GSM was created by the
Europeans, and originally meant "Groupe Special Mobile", but this
didn't translate well, so the now common more globally appealing name was
adopted. GSM is a published standard by ETSI(European Telecommunications
Standards Institute)., and has now enjoys widespread implementation in Europe,
Asia, and increasingly America.
TECHNOLOGIES BEHIND M-COMMERCE
Figure.
The wireless operating model
In
general all the mobile protocols are very similar to each other, being
client-server based, enabling a continuously increasing amount of services to be
provided to the users. At the
moment, although very similar to each other, the variety of protocols is
introducing some challenges to the adoption of wide spread M-Commerce since it
is more difficult to get a certain critical mass of subscribers to use an
universal technology to enable frictionless service providing.
The future will show which of the following protocols is going to deliver
the strongest commercial value at any point in time and will be supported by the
largest number of attractive applications.
GSM
(Global System for Mobile Communication) operates in the 900 MHz and the 1800
MHz (1900 MHz in the US) frequency band and is the prevailing mobile standard in
Europe and most of the Asia-Pacific region. GSM is used by more than 215 million
people (October 1999), i.e. representing more than 50% of the world’ s mobile
phone subscribers. North America has only about 5 million GSM users in late
1999, while the majority of subscribers are using a variety of technologies for
mobile communications, including pagers and a high percentage of analogue
devices. Additionally, the North American mobile market development is
handicapped by the “Called Party Pays” principle, which has led to a low
usage of mobile phones. In Europe, the common GSM standard provides the critical
mass to make it economically feasible to develop a large variety of innovative
applications and services. Thus, it seems likely that Europe and Asia will be at
the forefront of the development in m-commerce and about 2 years ahead of the
US.
HSCSD
(High Speed Circuit Switched Data) is a circuit switched protocol based on GSM.
It is able to transmit data up to 4 times the speed of the typical theoretical
wireless transmission rate of 14.4 Kbit/s, i.e. 57.6 Kbit/s, simply by using 4
radio channels simultaneously. The key problem in the emergence of this market
is that there is currently only Nokia who can provide PCMCIA modem cards
(CardPhone 2.0) for HSCSD clients, which offers a transmission speed of 42.3
Kbit/s downstream and 28.8 Kbit/s upstream.
It is therefore likely that HSCSD is never going to reach widespread
popularity except in some regions as means to connect laptops to the Internet.
The situation that the system is facing is typical to all the wireless
network options as the technologies develop at such a great speed that few
operators wish to invest into a system, which is going to be outperformed by
others in a very short period of time.
GPRS
(General Packet Radio Service) is a packet switched wireless protocol that
offers instant access to data networks. It will permit burst transmission speeds
of up to 115 Kbit/s (or theoretically even 171 Kbit/s) when it is completely
rolled out. The real advantage of GPRS is that it provides an “always on”
connection (i.e. instant IP connectivity) between the mobile terminal and the
network but the actual capacity would be consumed only when data is actually
transmitted.
Enhanced
Data Rates for Global Evolution (EDGE) is a higher bandwidth version of GPRS
permitting transmission speeds of up to 384 Kbit/s. It is also an evolution of
the old GSM standard and will be available in the market for deployment by
existing GSM operators during 2002. Deploying EDGE will allow mobile network
operators to offer high-speed, mobile multimedia applications. It allows a
migration path from GPRS to UMTS, because the modulation changes that will be
necessary for UMTS at a later stage will already be implemented. While a number
of mobile operators are considering implementing EDGE as an interim data
technology between GPRS and UMTS, the success of EDGE depends very much on the
timely availability of the products and applications. The opportunity window for EDGE will be very short, unless
major delays occur during UMTS deployment.
·
2.5G Networks
·
..2.5G
will mean the incorporation of packet-data capabilities onto
existing network circuit-switched networks, such as GPRS on GSM
·
..Better
suited for Internet applications
·
..Provide
higher data speeds (25-35 kbps)
·
..Enable
‘always on’ connectivity
·
..Most
operators will be upgrading but service is not expected to 2000
·
..Cost
per users/session is expected to be lower
·
3G
Networks
·
..Support
high-speed applications up to 144 kbps while in motion and 2 mbps while
stationary
·
..Provides
increase in network capacity through new spectrum
·
..Allows
subscribers to access their services while roaming
3rd
generation (3G) is the generic term for the next big step in mobile technology
development. Actually all the steps
between GSM and 3G seem to have less of a role of their own but instead they
seem to be facilitating the arrival of the 3g / UMTS.
UMTS
(Universal Mobile Telephone System) is the third generation mobile phone system
that will be commercially available from 2003 in Europe. It has a maximum
capacity in metropolitan areas of 384 Kbit/s.
Regardless
of the few year delay that has to be waited before the 2 Mbit/s transmit speed
the system will offer live video / audio capabilities and will be the first
system that will strip the limitations of M-Commerce .
Naturally the size of the devices will still be an issue, but very
creative solutions by handset vendors are enabling fitting remarkably large
screens to them. Also, the more
“intelligent” the devices become the less problem the size becomes.
Since
1992 Short Message Service (SMS) has provided the ability to send and receive
text messages to and from mobile phones. Each message can contain up to 160
alphanumeric characters. After historically finding it tough going in the GSM
markets, during the year 1998 SMS started suddenly to explode. In October 1999,
there were about 2 billion SMS messages sent per month within the GSM world,
doubling the number six months earlier.
About
90% of SMS messages are voice mail notifications or simple person-to-person
messaging. The rest is mobile information services, such as news, stock prices,
sport, weather, horoscope, jokes etc. Additionally, SMS e-mail notification, SMS
chat and downloading of ringing tones has been offered recently in some markets.
Although
SMS is the backbone of current Mobile Commerce it has certain limitations to it.
In a way using SMS is like conducting E-commerce by typing in HTML code
each time a purchase is made. Some
knowledge is required by the user as specific requests have to be typed in to
receive the service. Using
text-based services is made easier by the introduction of the WAP protocol and
devices.
Unstructured
Supplementary Services Data (USSD) is a means of transmitting information via a
GSM network. It is to some extent similar to SMS, but in contrast to SMS, which
is basically a store and forward service, USSD offers a real-time connection
during a session. The direct radio connection stays open until the user or the
application disconnects it. A USSD message can have up to 182 characters. It is
relevant for real-time applications, such as mobile stock trading, where a
confirmed information transmission is needed. USSD is a WAP bearer service.
Cell
broadcast (CB) is a technology that is designed for simultaneous delivery of
short messages to multiple mobile users within a specified region or
nation-wide. CB is similar to SMS, but it is a one-to-many service rather than a
one-to-one or one-to-few. At the moment, only those users that are within the
broadcast area when the message is sent can receive the messages. It is a mass
distribution media mainly for news and generic information and the user has to
turn on the particular channel in order to receive the news
Cell
broadcast might become a technology to be used in convergent offerings for
Internet communities or followers of sticky local ‘passion center’ content
such as football, music, or cars. It could also be used to provide a city
information service fed by a local newspaper.
SIM
Application Toolkit (SAT) technology allows network operators to send
applications over the air as SMS or as Cell Broadcast message in order to update
SIM cards with changed or new services.
Security
is a key feature of SIM Toolkit, since data confidentiality and integrity are
already included in the standard. Mobile banking has been the trial application
with the strongest demand for SAT, but mobile e-mail and mobile information
services have been also helping the demand for it. SAT is available now and it
enables numerous trial applications today that can be tested for demand and
impact in the market. SIM Toolkit helps to create the market, awareness and
business models for mobile commerce, but many operators are directly
implementing WAP.
WAP
(Wireless Application Protocol) is an open, global standard for mobile
solutions, including connecting mobile terminals to the Internet. WAP based
technology permits the design of interactive, real-time mobile services for
smart-phones or communicators.
WAP
is compatible with GSM 900, GSM 1800 and GSM 1900, CDMA and TDMA (Time Division
Multiple Access) wireless standards as well as the proposed 3G communication
systems.
In
order for WAP to make an impact on the market, the following three criteria must
be met:
1.
The
penetration of WAP terminals must be sufficiently high
2.
Relevant
WAP applications, which really provide added value should be made available
3.
WAP
gateways must be installed at operators or service providers in such a way that
users can access WAP based services
WAP based information is also optimized for GPRS, so that the transition will be very smooth to the “always on” mode. The protocol enables true value adding services to the mobile environment and the big challenge is to utilize this new technology. So far the system as a whole is suffering somewhat from the technology push effect as the handsets and system are advertised but no one seems to know what it can offer that the plain GSM does not.
Effect of change in technology on IT Professional:
We've
got to sympathize with executives these days. Just when they thought they were
getting their arms around eCommerce, someone came along and said things were
about to change—again. The new challenge, they were warned, was to figure out
what to do about M-commerce.
Of
course, just about everyone is aware of the explosive growth in the use of cell
phones and other handheld devices that underpin mobile commerce. But CEOs around
the world are right to wonder if there is anything here beyond the hype that
promises consumers they can operate vending machines with their cell phones or
trade stocks while jogging. They want to know what M-commerce means for their
businesses and how urgent it is to embrace this latest technology-driven change.
We
believe that mobile commerce is simply the next step- a very big step-toward
something even more encompassing: universal, everyday, around-the-clock
interconnectivity. The buzz today may be about cell phones and personal digital
assistants that can connect to the Internet. In fact, a much more sweeping
change is under way-the emergence of a world of seamless, continuous economic
and social interaction.
Ready...
Or Not? IT Professionals Find Promise and Problems With the Wireless Web
A
truly wireless Internet experience that would allow IT professionals to perform
the same tasks currently conducted on the wired Internet is yet to come. Among
the reasons technology professionals are reluctant to embrace the wireless
Internet are costs, nascent technology, and the complexities of the
hardware-user interface. Yet IT professionals are buying and plan to buy
wireless access devices in anticipation of a more rewarding wireless experience,
and are following adoption patterns similar to those seen with wired Internet
access.
People
want wireless, but not to read news headlines on little screens.
People
are getting a lot less than they were promised from their wireless services, and
they are not happy about it.
They have an experience they are used to with the Internet — with the fast connections and the nice colors — and they expect that that is what they will get on their cell or their Palm, and that is not happening."
Moreover,
no one is telling them how to get there. "People are just mystified by the
marketing that they see. It's like seeing an ad in a foreign language for a
brand you don't know. They feel like they don't have the language and the codes
to decipher this marketing. They just don't understand it,the
biggest lesson is that the carriers need to do a much better job of educating
their consumers about he possibilities of mobile commerce,
“I
personally am somewhat of a geek, and it took me a month of having a Verizon WAP
phone before I could figure out how to configure it”said John.. They do a
terrible job of explaining these things, at the same time that they are
promoting the promise of the Web in your pocket,"
That
mismatch between the promise and the goods does more than just frustrate
consumers. It undermines the possibility for long-term acceptance of mobile
commerce.
"I
think that if there is a realism about what companies can deliver, people will
respond better. If companies continue to over-promise, people will eventually
just become completely dissatisfied," said Blinkoff.
"we
saw people buying actual little chairs for their cell phones, so that could sit
their cell phone in a little recliner on their desk. That suggests that people
want to make these devices more human, to make them more of a companion."
"They
want to be able to turn on their appliances from their wireless devices. They
want to be able to push a button to summon a taxi to their exact location,"
said Blinkoff.
"They
want their wireless device to be a helper a companion," said Carton,
Analysts
have said that wireless advertising faces at least one major obstacle. That is:
People on the go don't want their important business interrupted by marketing
messages. Solution? Interrupt their unimportant business.
Another
big concern about wireless advertising has to do with user acceptance — or
lack thereof. Analysts and ad execs repeatedly have raised the concern that
people just won't tolerate marketing messages cluttering up their personal
devices. Advertisers must make sure their message reaches only the target
audience of potential consumers.
The key to a successful wireless ad effort is to make the campaign permissions-based and highly personalized.
In
a wireless world you have to be very concise in getting your message
across," "You have to make sure that your message is very clear and
very effective."
"People were excited. They're thinking about lunch, and
suddenly they get this ad on the phone."
wireless
is a very captive medium. "If your phone rings with an ad, you'll look at
it."
Unlike in the desktop arena, ads in the wireless world
"must be unobtrusive, add value to the user and complement what the user is
doing at that time, rather than interrupt it."
Adertisers will be able to produce tailor-made campaigns that target users according to where they are, their needs of the moment, and the device they are using." While it may be "technically complex" to produce such advertising, he said, the online format could in the long run offer "a compelling alternative to traditional advertising."
Preventing wireless spam
The
Wireless Advertising Association (WAA) based on the premise that wireless push
advertising should only be sent to customers who have asked for it. The WAA also
declared that wireless spam would serve neither the needs of consumers or the
wireless industry, and that "Confirmed Opt-in" should become the de
facto standard for wireless push advertising.
Atttracting teenagers towards m-commerce
The
"Phone-as-Billboard" Theory of Mobile Marketing Can't manage to
squeeze a useful ad down the narrow end of a cell phone and into the ear of
teenager? No problem. Turn the phone itself into an ad. Turn teens into walking
billboards!
That's
pretty much what GitWit has in mind. The firm makes inter-changeable
"skins" for cell phones, and spokeswoman Cindy Smith says these
snap-on fronts have tremendous potential as a marketing tool.
"Teens
are all about relationships, entertainment, and fashion.
So
you take a cell phone and slap Brittney Spears' smiling mug on the front.
Install her latest single as a ring tone, and have her record the voicemail
greeting to welcome all the friends-of-teen who call. "Now you have
intersected all those three aspects of teen identity," said Smith.
"Ring
tones from the latest Madonna album will absolutely be popular if you are a
Madonna fan.
Retailers must look beyond transactions. For example, mobile phones reach consumers anywhere. They can cultivate loyalty through personalized alerts, create opportunities for location-based services that advance consumers toward purchases, and build brand awareness through opt-in ads.
Wireless consumers are in the crosshairs of
technology trying to "turn cell phones into sell phones."
Wireless networks look at location-based advertising
not only as a way to change their image as just a big fat dumb pipe, but also to
recoup the billions they will spend to upgrade their location ability.
Location-based
advertising works by sending mobile device users discount coupons or directions
to bricks-and-mortar businesses based on their current location.
..For location-based ads to reach you, wireless
networks must fine-tune their rather basic location technology. These upgrades
are expensive and take time.
..Also, stung by worries the wireless networks will
be deluged with spam, companies are requiring users sign-up before getting any
of the ads.
Aside from manually entering your location, advertisers have two ways to
contact you:
·
1.Through
the network
·
2.Using
the Global-Positioning System (GPS)
Both camps are hard at work modifying present
technology not only to save lives but to give direction to mobile commerce.
Networks can use the cell ID assigned to each active
cell phone to obtain very rough estimates of users' locations. These estimates
are sometimes only accurate to within 30 kilometers.
The major advantage of using network-based location
technology is that the system works with all cell phones. Problems include
privacy, cost and networks straining under exponential growth.
The second location technology puts the power in
individual handsets using GPS. GPS is the Defense Dept.-funded satellite array
now commercially available. This answers many privacy concerns by allowing users
to manually disable the ability to locate them. However, the chip needed for
this would have to fight for scarce space on handsets that are already crowded
with voice-recognition and Internet access functions.
More
location-based advertising will start appearing as the time passes. The
wireless industry seems to have learned from its mistakes, which should be
good for both the fledgling mobile commerce market and consumers.
Location
services will be at the core of m-commerce, causing the location industry to
grow quickly in the next few years, a new study says.
The mobile location services market will be worth $20 billion annually by
2006, according to a new study by consulting company Ovum.
The growth will come because location services will be a driving force
behind mobile e-commerce, according to the study. Besides m-commerce services
such as advertising and the ability to purchase items, location services will
include services such as providing location-relevant information and redirection
of inbound and outbound phone calls.
To maximize revenue and provide differentiation,
wireless operators and content providers must personalize data by using location
services. However, so far, no dominant location technology has emerged.
"Although no clear-cut business models have emerged, it is still important that companies involved in mobile location services get the ball rolling now," said Jeremy Green, Ovum's principal consultant.
·
The number of mobile phones is expected
to surpass landlines by 2004. By 2005, there will probably be more than one
billion mobile phone users worldwide. (Sources: Dataquest, Nokia, and Ericsson)
·
Globally, 240 million people are
predicted to use their phones for wireless data exchange by the end of 2004 - up
from 26 million in 1999. (Source: Allied Business Intelligence)
·
The global mobile data market is
estimated to grow by 75 percent annually and be worth $80 billion by 2005.
(Sources: British Telecom and Microsoft)
·
The global revenues from wireless
Internet portals will rise from US $747 million in 2000 to $42 billion in 2005.
(Source: Ovum Research)
·
Non-PC devices will account for 40
percent of online time by 2005 vs. 4 percent in 2000. (Source: Ovum Research)
·
International Data Corporation (IDC)
predicts that there will be 40 million U.S. Web subscribers by 2003, more than
11 times the current 3.5 million subscribers.
·
Other industry projections estimate as
much as a $500 billion U.S. market by 2005 - and twice that in ten years.
Consumer
pereption of wireless devices
In the context of a survey that, taken as a whole,
seems to show a rising willingness among consumers to take their surfing off the
desktop and out into the streets.
In what many will see as a heartening statistic,
consumers showed a marked interest in potential wireless-Web applications. Some 62
percent anticipate using a wireless device to send and receive email; 45
percent expect to surf the Internet; 23 percent said they expect to
play online games and 12 percent anticipate trading stocks on a wireless
device.
How much will consumers pay for wireless devices? No
big surprises here: 44 percent would be willing to pay $50 to $99, and
the number drops at the price climbs. Only two percent would pay $300 or
more for a wireless device.
Of those who responded to the survey, 17 percent
already own a wireless device. Moreover, 13 percent of consumers under
age 25 said they would buy a wireless device within the next year and 15
percent of Internet users age 25 to 34 expect to do likewise.
It's clear that the hardware vendors have some work
to do, if they want to ease the way for future m-commerce apps. While 38
percent of wireless-device users said they were able to master their devices
easily, fully 23 percent said it took longer than they expected to get
the basics down; 12 percent said that use ought to be simpler; and fully 19
percent said that use was so complex, they were not taking full advantage of
their devices' capabilities.
How
much time do consumers who own a cell phone spend on Internet activities versus
phone calls?
65%
- spend less than 1/4 of their cell phone time on the Internet.
19%
- spend from 1/4 to 1/2 of their cell phonne time on Internet activities.
44%
of consumers with wireless devices say it is vital for staying in touch, or very
useful for staying in touch.
28%
say their wireless device is important but prefer their computer.
22% say their wireless device is an interesting toy
they don't use much.
Security
App Aims To Than M-Commerce
Although
recent studies forecast a boom in mobile commerce (m-commerce), wireless
transactions still represent just a tiny fraction of all online purchases. One
key roadblock to an m-commerce surge is mobile security.
But
a new security product from Stockholm, Sweden-based Blueice Research promises to
protect and store sensitive information for handheld device users, reducing the
risk of unauthorized persons viewing private data.
Cross-Platform Security
The
Multipass security product, based on open Public Key Infrastructure (PKI)
standards, is a cross-platform technology designed to bring encryption to a
range of mobile devices and PC platforms, Blueice said. The product aims to let
users, corporations and service providers perform secure transactions online.
For example, when Multipass is used to access corporate information online, it makes the encryption functionality available to the most commonly used Web browsers on various devices via plug-in mechanisms. As a result, the digital credentials in the Multipass can be used for user authentication, Blueice said.
One-Time Password
A
key feature of the Multipass platform is its one-time password (OTP)
functionality, which lets a handheld device user perform a higher level of
authentication than a simple password would allow. The product uses a
challenge-response mechanism to ensure the authentication.
"Due to their high availability and their small size, mobile devices are prone to being lost or stolen. This places a strong requirement on the protection of sensitive information stored in the device."
It
is unlikely that the current level of security of the Internet will be
sufficient for m-commerce to experience
widespread acceptance. The primary reason for this is that the Internet is not a
safe arena in which to do business today. The second reason is more an issue of
perception that airwaves are not secure
The
growth of digital commerce, both mobile commerce and on the web, must build a
harmonious relationship between seller, buyer, financial institution and service
provider. The customer experiences this relationship on a very emotional level:
a combination of confidence in all the parties involved in the transaction and
in the technology that stands behind it.
There
are two schools of thought concerning security for mobile commerce. One is
“keep it on the net”, where the operator guarantees that only authorized
users have access to sensitive information. The mobile telephone becomes a sort
of remote control. The other school of thought, “put it in the telephone”,
believes that the best place for security is in the cell phone itself using the
full potential of SIM, PIN, etc. The market is working intensively on both
approaches, testing, which is most practical and, even more importantly, which
will find the strongest emotional acceptance with customers.
Why
Consumers Are Not Buying M-Commerce
Despite
an onslaught of marketing hype, consumers remain cool to the idea of shopping
via their mobile phones and wireless handheld devices. It could be because
mobile commerce involves new technologies that bring a host of unique problems
yet to be solved. Or, the resistance could be more fundamental.
Industry
analysts says that infrastructure
concerns, coupled with more general, consumer adoption issues, have created a
nearly insurmountable obstacle to widespread m-commerce -- and that the concept
itself is flawed.
"Selling
physical goods through this channel makes no sense," .
"The phone user interface is ill-suited to the shopping experience, and
users are motivated to use their phone by urgency -- which is at odds with
having to wait for delivery."
Billing
Problem
Experts
also say the wireless industry has yet to resolve billing and pricing policies
to cover m-commerce transactions between customers and companies in various
calling zones. The resolution, if it ever comes, could add more complexity to
phone bills that many already find hard to decipher.
"Customers
are averse to uncertainty about their bills, and payment solutions that
aggregate charges on phone bills increase this uncertainty.
Usual
Suspects
As
with e-commerce, analysts said the slow economy and overarching concerns about
privacy and security are impeding m-commerce's progress.
Technology
issues -- including incompatible systems and devices -- likely will need to be
addressed first before the consumer protection problems are tackled.
The
infrastructure is not yet in place to support wireless commerce, so customers
have little to try out, but without some evidence that demand exists, why make
the investment?
Yet
a Dream
M-commerce
is still a bit of a pipe dream at this point.
Consumers
are waiting for more compelling applications and a better user experience,
"I
don't want my phone beeping at me all the time,".
Disinterest
snags mobile commerce
Experts
predicted they would buy books from Amazon while waiting at the doctor's office,
trade stocks from the golf course and order CDs of the songs on the radio while
stewing in traffic.
Yet
books and CDs are not working for mobile commerce because "they're not
time-sensitive," says Yankee Group's Adam Zawel. He says carriers should
make it easier to buy time-sensitive products on the go, such as stocks, concert
tickets and flowers and to get local-store prices for comparison-shopping.
Why
not spread
Maybe
the "m" in m-commerce should stand for "minor."
"Minuscule." "Marginal."
Usually,
slow adoption of mobile data and m-commerce is blamed on the lagging rollout of
data-capable devices. But that is a cheap excuse.
Wireless
might be more a medium of message than of purchase.
Frustration
levels among mobile e-commerce users is high, but most still think it will
become a major part of their lives in a few years, a new study has found.
"There
is a big gap between what the technology can do today and what the consumer has
been led to expect," "The good news is that these sources of consumer
frustration -- slow transmission speeds, difficult user interfaces and high
costs -- are being addressed by operators and equipment manufacturers."
They
must do a much better job of providing consistent interfaces that allow users to
move seamlessly between mobile applications, the fixed-line Internet and
traditional brick and mortar offerings."
Wireless consumers act quite differently than standard online users, Most wireless users spend less than five minutes using m-commerce applications and only eight percent use m-commerce services for more than an hour a week
One of the biggest reasons consumers failed to adopt m-commerce is because no compelling applications were offered by service providers.
"Weather,
sports scores, stock quotes -- those are the kinds of things that people aren't
going to pay for because anywhere there's a television, you can get them for
free,"
Mobile
Commerce Must Jump Hurdles To Fulfill Potential
Promising
technology needs easy-to-use applications and wide coverage to deliver revenue
No
one, including a growing group of wide-eyed business and IT managers, can deny
that mobile E-commerce shows potential. But challenges continue to keep the
burgeoning market from making it to the big leagues.
The
biggest obstacles: painfully slow wireless networks, most of which run at 14.4
Kbps, lack coverage in key areas, and don't have enough capacity to meet demand
in others; a lack of standard protocols; and the amount of time, money, and
expertise it takes to incorporate wireless technology in a company's IT
infrastructure.
Future of M-commerce (Which hurdles should M-commerce overcome-to grow in future)
Although no one can precisely
predict the future or the exact direction where M-commerce is going there are a
few things that are very likely to happen.
First of all there is no reason to expect that the development of
technology would slow down in any way. M-Commerce
technologies have been developing even faster than the Internet and in just a
few years we can expect dramatic increases in the bandwidth in which mobile
devices operate. Screens with
ultra-high resolutions will also likely to see daylight in a few years just in
time to take full advantage of the live video capabilities of the network.
The processing capabilities of the handsets as well as the
semi-intelligent user interfaces will enable a good interaction between the user
and the interface.
Though opportunities abound, M-commerce must overcome its own set of hurdles.Opportunities abound and all indicators point to a bright future for mobile commerce (M-commerce). Similar to the challenges facing electronic commerce (eCommerce), however, M-commerce must overcome its own set of hurdles.
Competing
Wireless Standards
Bringing together the technologies in phones, pagers, personal digital assistants and Internet networks is difficult. The proliferation of competing wireless standards has resulted in marketplace confusion. The United States now has three different mobile phone standards to enable communications in different regions of the country.
Integration
Integration
of M-commerce applications and appliances with legacy applications.
Safety/
Health
The
National Highway Traffic Safety Administration said "driver
distraction" from cell phones and other devices are responsible for a great
number of car crashes. Some lawmakers are calling fro restricted use.
The industry has also suffered a health scare, with reports of
possible complications arising from radiation levels emitted from cell phone
handsets.
Secure
payments
Ensuring
mobile consumers that electronic payments are secure and protected is not just a
technological issue, but one that will involve changing perceptions and habits.
High-speed
Wireless Access
Many
of the possible M-commerce scenarios rely on high-speed wireless access. How
fast it gets, when it gets here, and at what pricepoint will heavily influence
the rate at which services evolve.
Culture
One
reason that Europe, continues to
dominate the M-commerce marketplace is the issue of who pays for a wireless
phone call. In Europe, only the caller pays for a call; in the United States,
both caller and recipient pay. This means that U.S. mobile users often leave
their phones off unless they want to place a call.
Privacy
Not
everyone is enthused about an "always on" mobile handset that allows
corporations, in effect, to know where you are at all times. Ninety percent of
respondents to an informal internal survey feel current levels of privacy
protection will prove insufficient in an M-commerce world.
Limitations
of the Device
The
constraints of the physical unit and the mobile characteristics of the user
present challenges that will shape the industry's business models more broadly.
For example, limited screen space and user attention may restrict some forms of
advertising, suggesting a move away from advertising-driven economic models.
While service sponsorships are conceivable, subscriptions, and micropayments are
likely to dominate.
Need for Back-Office Systems
Here is an often-cited scenario: A person is walking down the
street, decides to get something to eat and-using a mobile device—checks out
local restaurants, gets directions to the restaurant of choice, has a meal and
pays the bill.
It sounds good, but the systems to make this happen are not
yet in place.
Imagine the billing and settlement process. Many parties
contributed to getting our customer fed: the portal that carried the restaurant
information, the carrier that calculated the customer's proximity to the
restaurant and provided directions, the restaurant itself and the company that
provided the mechanism for payment. All deserve a cut-but who does the
calculation and distribution, and how?
There are other pitfalls. Payment systems are still
vulnerable to hackers when data is sent via mobile devices. Privacy is also a
concern. Before long, every cell phone will come with GPS (global positioning
system). That's exciting for marketers, but customers are skittish about
unwanted intrusions and the feeling of being followed.
After
m-commerce what will come?
The buzz today may be about cell phones and PDAs that connect to the
Internet. In fact, a much more sweeping change is under way—the emergence of
seamless, continuous economic interaction. Call it uCommerce: ubiquitous,
untethered, unbounded.
What we are seeing is the dawn of uCommerce—commerce
that is:
Ubiquitous—taking place everywhere, at all times;
Untethered—not constrained by the lines and hard
wires of traditional computing and telephony;
Unbounded—no longer limited to the traditional
definition of commerce.
Not just a matter of transactions, uCommerce encompasses the flow of information between a business and its employees, supply chain partners, customers and various smart appliances in ways that will either save money or generate new revenue.
Business leaders focused today on eCommerce or even
M-commerce should look further out on the horizon, preparing in addition for the
challenges and opportunities of uCommerce. Ultimately, they need to think of
uCommerce as an "and," not an "or." It should not be seen as
a replacement for eCommerce, M-commerce, or bricks and mortar. A more likely
scenario is that it will be a fusion of all three, with people moving seamlessly
from one to the other, depending on their location and the nature of the need.
Moving into uCommerce is not a replacement for anything your
company is doing today, but an extension of it. And it will be mandatory, not
optional.
In this world, people will be connected to one another, and
to the Web, in a variety of ways that we can only begin to imagine. Along with
computers and handheld devices, we may use our televisions, video games and
automobile consoles—giving us "tCommerce," "vCommerce" and
"aCommerce."
We will be connected faster, more continuously, and without
the constraints of space and time that limit today's desktop devices. A cell
phone, for example, could be an always-on Internet connection, used as a mobile
device when the person is traveling, or hooked into a terminal at home or the
office.
Objects also will communicate with one another or with
people, transmitting information about their location and status, or taking
action and even doing business on people's behalf. An appliance or automobile,
for example, will sense impending mechanical problems and schedule maintenance;
personal-finance robots will make market transactions automatically according to
preprogrammed guidelines.
Driving Forces
This isn't science fiction. uCommerce will play a major role
in our work and lives because it is consistent with drivers of behavior that are
already at work.
Mobility
Individual consumers already approach their lives in general
with a kind of fast-food mentality. In developed countries, people multitask,
using time spent in the car, online or on the street not only to eat but to read
or talk as well. Making purchases on the go is a logical extension.
Similarly, in business, employees at all levels are on the
move. Today's employee doesn't work just at the office—and indeed may not even
have an office. Work gets done at home, in the car, at the customer or client
location, or in any available cubicle. The efficiency and productivity of all
those individuals can be improved by any of a number of portable devices.
Service
The explosion of computing power has enabled businesses to
personalize their products and services based on what they have learned about
their customers; therefore, businesses can offer those customers a higher level
of service.
With cell phones, PDAs or even more futuristic forms of
ubiquitous access that we can't yet imagine,
that
capability is increased because the customer can, in effect, be anywhere.
Several automakers, for example, already offer drivers a variety of personal
assistance and services, often based on the geographic position and status of
their vehicle at that moment. As access becomes continuous, customer
expectations for continuous personal service are likely to increase accordingly.
Lower-Cost Access
Phones, pagers and PDAs cost less than computers. In the
consumer realm, that means Internet access is becoming available even to people
whose lifestyle or financial situation would keep them from buying a computer.
This has important implications for the so-called digital
divide that exists not only within the economies of wealthy developed countries,
where many citizens still do not have computers, but also between the developed
and developing worlds. Low-cost access could greatly boost Internet use in
various countries, where cell phone use is becoming relatively common.
First Steps
What will uCommerce mean for your business? What opportunities
does it offer? We can only give that dreaded consultants' answer: "It
depends."
It does depend-on your company's geography,
industry and specific situation. uCommerce may become a necessity either because
your customers demand it or because it is key to maintaining a competitive
business system. Or it may offer opportunities to fundamentally transform your
business model.
But at this early stage of this—or any—technology's development and implementation, it is hard to know the answers with any certainty.
The technological revolution of the past decade has brought profound changes in our working and private lives and surging productivity for many businesses. As eCommerce is transformed into M-commerce, and as uCommerce looms on the horizon, it's clear that this revolution is far from over.
Enabling
the Mobile Marketplace together with Convenience, immediacy, user-friendliness, personalization, and location
awareness, Nokia's mobile commerce solutions have been created with these
factors in mind.
New technologies also bring new business models that need the
support of mobile infrastructures. With new media types in the mobile
domain, the amount of digital content is growing exponentially. Digital
rights management (DRM) technologies play a key role here, enabling
the
copyright owners to protect their business.
The solutions Nokia offers for mobile commerce include:
..The
wallet application makes mobile shopping a convenient experience,
allowing you to easliy use your credit card to pay for goods and services
while on the move. The wallet is a password-protected area in your phone where you can store personal information such as credit card numbers or loyalty card details. When you choose to buy something, you only need your 'virtual' credit card to complete the purchase.
CASE
STUDY IN INDIA :Indicom
1.
Mobile enabling your business
As is clear from the studies done by Gartner by 2005, people would be
accessing information more on handheld devices as compared to conventional
access on PC. For such a scenario, if you do not have presence in the mobile
Internet market, you can yourself judge what that means to your business. One of
such Company , Indicom helps businesses to mobile enable their core services.
With the Indicom's expertise you can reach your customers at anytime as well as
anywhere. Services like travel facilities, hotels and airlines are the most
sought after by the people on move. Giving your customers to contact you while
they are on move would make it very convenient for them while at the same time
it means more business for you.
2.
Messaging solutions - SMS - Reach out to the world
Communication has made the world a global village. You can reach anybody,
anywhere in the world from the comfort of your home by using a phone. But this
ofcourse involves human interaction. For your business there should be a
mechanism which keeps your customers informed about your new services and that
too irrespective of their location as well as their
availability on a particular place at anytime.
Eg: For this Indicom provides you with integration of SMS (Short Message Service) with your business. Using this service you can send SMS to your customers for promotion of new services that keeps rolling out. Also since SMS is the most reliable way of communication as of now, you rest assured that you have communicated what you wanted.
3.
M-commerce solutions
As we have seen with the expansion of B2B and B2C market, a huge amount
of online transactions are being conducted over internet using secure
connections. As the use of mobile devices would increase to access internet,
this demand would also be there to provide secure financial transactions over
the internet using mobile devices. This market is still evolving and the
standards are being laid out.
4.
Mobile Entertainment - Games
This industry is already going very fast as this the area, which is attracting more and more users towards use of mobile devices ofcourse apart from the utility factor. Eg:Indicom has already developed gaming software which can provide you with online games, online lottery systems coupled with secure payment channel integration from industry majors. These games could be developed in a completely online mode and also as a J2ME based application, which runs on a Java-enabled device.
Case
study:Rococo’s service offering
With more companies bringing mobile
devices to market, Rococo Software announces new service offerings for
implementing JSR-82, the new Java/Bluetooth development standard. Rococo also
employs expert knowledge in Java technologies, product management and enterprise
integration as part of its consulting services.
Rococo
services include:
..Java
expertise (J2ME, EJB, J2EE, Servlets)
..Project
management, including using XP in the software development
process
..Integrating
large-scale enterprise systems
..Messaging
(message-based middleware)
..Automated
test suite creation and management
..Mobile
solutions (PDA application development, short-range wireless,
enterprise integration)
..Prototype and
demo building
..Training and
education
Bluetooth
Bluetooth is a wireless technology that allows a range of electronic devices
(such as mobile phones, handheld computers, and printers) to be wirelessly
linked.
Cellular
Digital Packet Data (CDPD)
A method of data transfer originally developed by IBM, cellular digital packet
data allows data traffic to be transmitted via existing cellular communications
networks using either an idle voice channel or a dedicated data channel.
Circuit-switched
Cellular (CSC)
Circuit-switched cellular networks provide wireless
connectivity to the public-switched telephone network via a series of radio
transceivers. The transceivers allow users to roam between coverage areas.
Code
Division Multiple Access (CDMA)
One of three digital cellular methods, the code division multiple access allows
multiple encoded conversations to share frequency. Cellular phones using code
division multiple access interpret the codes and pick the properly addressed
packets out of the air. See also:
Global System for Mobile Communications (GSM)
Time Division Multiple Access (TDMA)
Dedicated
Wireless Data
Dedicated wireless data networks allow users to communicate with their
organizations or with public data services via packet-switched radio data
bursts.
Global
System for Mobile Communication (GSM)
Global System for Mobile Communications method is the pan-European digital
cellular standard based on the time division multiple access (TDMA) method. The
GSM network offers many advanced digital features such as short message service.
Code Division Multiple Access (CDMA)
Time Division Multiple Access (TDMA)
Local
Area Wireless Network (LAWN)
Like a traditional local area network (LAN), a local area wireless network uses
electromagnetic energy propagation to allow communication between computing
devices. Local area wireless networks may be used for data communication between
unwired computing devices, unwired computing devices and a local wired network,
and the wired networks of separated locations.
Personal
Communications Service (PCS) and Personal Communications Network (PCN)
Personal communications services and personal communications networks are a
combination of services and technologies designed to provide connectivity to
information services anytime and anywhere.
Short
Message Service (SMS)
Short message service allows mobile phone users using the global system for
mobile communications (GSM) method to send and receive real-time text messages.
SMS users are expected to top 50 million by 2001 and the number of SMS messages
per month exceeds 1 billion.
Time
Division Multiple Access (TDMA)
One of three digital cellular methods, the time division multiple access method
routes multiple calls simultaneously over a single channel by allocating time
slots on a frequency and assigning a user to each time slot. See also:
Code Division Multiple Access (CDMA)
Global System for Mobile Communications (GSM)
WAP
Forum
Mobile developers established the WAP Forum to unite the
wireless industry, ensuring interoperability and growth.
Wireless
Application Protocol (WAP)
Wireless application protocol instantly delivers interactive Internet content
and services to mobile phones and other wireless devices.