Level 1


Reservations

These are some useful expressions.

Making a reservation for a hotel room:

Customer:

If you are having trouble with dates and calendar expressions, visit Calendar in Level Intro.

Receptionist:

Hello, (hotel's name). Can / May I help you?     Thank you for calling (hotel's name). How can I help you?  
What is your name, please?     May I have your name, please?  
How do you spell your last name / family name?     How do you spell your first name / given name?  
Could you spell your last name for me, please? Thank you.     When would you like to stay?  
How many nights would you like to stay?     What kind of room would you like?  
Would you like a non-smoking room?     How many people are going to stay?  
Please hold.     One moment, please.  
Hold on, please.     Thank you for holding.  
I'm sorry, we have no rooms available on those dates.     I'm sorry, we are booked up for those nights.  
I'm sorry. We have no vacancies for the last week of December.     Would you like to change your dates?  
I'm sorry, we don't have any single rooms available for those nights.     Would you like a double room instead?  
How would you like to pay? Cash or credit?     Thank you for calling (hotel's name). Have a nice day.  
Thank you for staying. Please come again.     We hope you have enjoyed your stay. Please come again.  

 

Follow up Questions for the Customer to ask:

How much is the room per night?     How much is the room each night?
What is the rate per night?     When is check in time?
Is there room service?     When is check out time?
Is tax included in the price?     Is breakfast included in the price?
Can 3 people stay in a single room?     Is there an extra charge for one more person?
Is there maid service?     Can we have an extra bed or a cot?
Is there cable TV in the room?     Are phone calls billed to my room?
Is there a refrigerator in the room?     I'd like a room with an ocean view, please.
How far is the airport from the hotel?     What's the best way to get from the airport to the hotel?
Is there a limo service to and from the airport?     Should I tip the staff? (doorman, porter, concierge, maid, room service waiter)
Is there a bus stop near the hotel?     How much should I tip the staff?
About how much is a taxi to the hotel from the airport?     I'd like a wake-up call in the morning at 7:00, please.
Is there a restaurant in the hotel?     Are there any discounts I can get?
Are there any cheap places to eat near the hotel?     Do you have anything cheaper?
Can I book tickets to a concert from here?     I'd like to change my room please.
I'd like to check out please.     Do I have any messages?
How much is the total bill?     Can I put my valuables in your safe?

These were some good examples of the English you might need. There are more things you can say.


 

Making a reservation for a table in a restaurant:

Customer:

I'd like to reserve a table for 2 for 7:00 tonight.     I'd like to reserve a private party room for 10 people for next week Tuesday.
I'd like to make a reservation for a table for 2 for 7:00 tonight.     Could I reserve a table for 2 for tonight?
I'd like a non-smoking table, please.     Are there any table available for tomorrow night at 8:00?
Hi. We have reservations for 7 under the name, Nigel.

Restaurant employee:

Thank you for calling (restaurant's name).     Can / May I help you?
What is your name, please?     May I have your name, please?
How do you spell it?     When would you like the table?
Would you like smoking or non-smoking?     How many people are there in your party / group?
A table will be ready for you at 7:00.     Thank you for calling (restaurant's name). Have a good day.
I'm sorry, but we are booked until 8:00.     I'm sorry. We can not take anymore reservations until after 8:00.
I'm sorry. There are no tables available at that time.     Could you come at a different time?
I'm sorry. We don't take reservations.      

 

Get the idea? Good. There are many situations where you have to make reservations; for example: tickets to a musical, train tickets, bus tickets, plane tickets, sports events, concerts, shows, and sometimes even movies. Use your common sense and adapt these phrases to meet different situations. You can do it!


These are just a few examples of what you can say. If you have any questions, please visit my Guest Book and post your question.


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All ESL materials provided on this website were created by Nigel Lewis.
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Email:Nigel Lewis
Last updated 2 March 2001
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