Naveen Modi
Current address: Permanent
address:
A5-502,
Jyoti Complex,
H-46, India Textile Market,
Santoshnagar, Goregaon (E), 6th
Floor, Ring Road,
Mumbai (India). Surat
(India).
+91-9869269120 +
91-261-3947935
|
OBJECTIVE |
To discharge my duties and live up to my responsibilities with full
enthusiasm and motivation and to pursue excellence as an IT Professional.
|
SUMMARY |
My accumulated work experience is of around 2
years. Along with software development
my activities at Tata Infotech Ltd. involve Client Communications,
Demonstrations, Subject matter creation, Consultancy and Management.
|
EDUCATION |
Masters Degree in Computer Application (June 2003)
GLS Institute of Computer Technology, Ahmedabad – 79%
Bachelors Degree in Business Administration -
Finance (June 2000)
GLS Institute of Business Administration, Ahmedabad – 71%
A.I.S.S.C.E (March 97)
Birla Public School, Pilani – 78%
A.I.S.S.E (March 95)
Birla Public School, Pilani – 83%
|
SKILLS SET |
Software Development Technologies:
¨ C ¨ C++ ¨ Java
Operating Systems:
¨ Windows 9x, NT, 2000 ¨ Linux ¨ Unix
RDBMS:
¨ Oracle8i ¨ MS SQL Server 7.0
J2EE Technologies:
¨ Servlets ¨ JSP ¨JDBC
Telecom:
¨ VOIP /SIP ¨ IVR ¨ CDMA
¨ BREW
Software Design Tools:
¨ UML (Visio 2000)
AREAS OF
INTEREST J2EE, Java, Networking, VoIP and related
technologies. ACHIEVEMENTS
& AWARDS |
- Outstanding performance appreciation by client (TTSL).
- Member of All India I.P.S.C Football Tournament (Birla Public
School, PILANI)
- Best Boy of the school (Birla Public School, PILANI)
- Best Sportsman of the House (Birla Public School, PILANI)
|
REVELENT EXPERIENCE |
@ PUSH TO TALK Consultancy (July2004-ONGOING)
Environment:
Technology: VOIP
Client: Tata Teleservices Limited (TTSL).
Project:
This project is first
implementation of PUSH TO TALK (BREWChat) in the world. Push To Talk solution
from QUALCOMM, leading CDMA Company been successfully deployed and launched by
TTSL. To ensure the validity of the installation and facilitate testing, TTSL
is taking consultancy services from Tata Infotech.
Details:
Push To Talk is a VoIP based telecommunications
service that enables a person to talk to one person or a group of people almost
instantaneously using his CDMA phone. Provided
valuable inputs during the test plan design, review and execution. Regressive
testing and analysis revealed numerous issues in the solution enabling the
customer to demand rectification of those from the vendor.
Activities included:
·
Designing Solution Architecture for
deployment of BREWChat on TTSL’s existing CDMA network.
·
Test Plan Review
·
Supplemental test plan design
·
ATP test validation / execution
· Bulk Test Design
· Writing test result reports
@ BREWChat UDR Conversion and Transfer Script (Jun2004-Jul2004)
Environment:
Platform: HP-Unix
Development Tools: Unix Script, Perl Script
Client: QUALCOMM Internet Services Ltd. (U.S.A), leading
CDMA Company.
Project:
This Project is a billing integration of TTSL’s existing billing system with BREWChat billing server. An application for transferring and processing multiple UDR file from BREWChat servers to is developed for integration of billing system.
Details:
Conversion Script: The application takes the original CDR file at a time as input and calls the Perl Script for CDR to UDR conversion. Application also generates appropriate Log files for the conversion process.
Transfer Script: The application script has been developed in Unix. The scripts make
the secured connection with the server and pull the UDR files to local
Mediation server. Since generation and processing of UDR is an ongoing activity
script runs in CRONE Job. Measures have been taken to avoid duplication of
files.
Activities Included:
·
Study and analysis of architecture and
technology of BREWChat
·
Analysis and Design of Script
·
Development of wrapper application for
multiple CDR file processing.
·
Development, Coding and Testing of the script
·
Testing, implementation and deployment of
application
·
Final Implementation and Deployment of the script
·
Interaction with team members and Qualcomm
@ PUSH TO TALK Pilot Deployment, Trial & Testing (Oct2003-May2004)
Environment:
Technology: VOIP
Platform/OS: Sun Solaris
Client: Clarity
Communications Inc (U.S.A).
Project:
To offer differentiated service and to serve the
customers better and increase the ARPU, Tata Teleservices Limited (TTSL) one of
India’s leading telecom provider identified Push to Talk as a value added
service for complimenting their existing CDMA network.
Details:
Push To Talk is a VoIP based telecommunications
service that enables a person to talk to one person or a group of people almost
instantaneously using his CDMA phone. The pilot PTT solution was deployed at
TTSL Hyderabad center and was tested across all the circles including
Hyderabad, Mumbai, Ahmedabad and Delhi circles for individual calls as well as
group calls. Prepared test reports that were very useful in analyzing the
application performance. Extensive testing of the PTT application was done
across various circles for a variety of combinations coming up with very
important observations helping the vendor, Clarity, in fine tuning its
application in the TTSL environment. Several presentations/demos to people from
varied fraternities with the intention of grabbing the market pulse for the PTT
application. Some of the places where the demos were run are, Asia Heart
Research Institute, Wockhardt Hospital, VODACOM, and Orange. A Demo application
of Provisioning integration required for the pilot implementation was also
developed.
This PTT
solution was also successfully displayed at Supercomm exhibition held at Delhi
on 4th Feb’ 04 - 6th Feb’ 04.
Activities included:
·
CDMA Handset NAM Programming
·
PTT Pilot Server Deployment at TTSL’s Network
·
Testing PTT service for individual and group
call at various circles
·
Demonstration and Trials at Different circles
·
Studying and developing a Telnet-based
Provisioning Application
@ BREW APPLICATION DEVELOPMENT (Feb2004-Mar2004)
Environment:
Technology: BREW
Project:
Binary Runtime Environment for Wireless™ (BREW™) is a standard environment for applications development for wireless handsets. A Demo Application – “Find a Friend” was developed to simulate inputs from GPS server in form of longitude and latitude coordinates that calculates the distance between the two points and display’s alerts on the basis of certain conditions.
Activities included:
·
Study of BREW API’s
·
Development of Demo Application – “Find a
Friend”
@ TTSL – FUNDOO CALLING IVR APPLICATION (Nov2003-Feb2004)
Environment:
Technology: IVR
OS: Windows 2000
Hardware: Dialogic Card
Client: Tata Teleservices Limited (TTSL)
Project:
TTSL provides a wide range of telecom service
offerings comprising wire line, wireless, broadband, internet, and value added
services. Where the existing networks are fully operational, there was a need
for growth and complimenting the existing networks with new and value added
services that provide service differentiators. TTSL identified ‘Fundoo Calling’
as one such key service.
Details:
Fundoo Calling basically provides the following
services to the caller as IVR applications.
1.
Horoscope and Panchang
2.
City Information
3.
News Update
4.
Cricket Update
5.
Tension Easers
6.
Religious Service
Customized call flows as per the client
specification are associated with each applications were developed and tested.
Users can use the application by dialing in to the associated service numbers
assigned by the telecom provider. As a part of the project, a recording
mechanism in place for dynamic audio content was also designed and developed so
that the information played to the callers can be updated on the fly.
Activities Included:
·
Data Collection and SRS validation from
client
·
Designing of various call flows
·
Customization and testing of various call
flows
·
Implementation
·
Documentation
@ TTSL - IVR SUPPORT (Oct2003-Ongoing)
Environment:
Technology: IVR
OS: Windows 2000
Hardware: Dialogic Card
Client: Tata Teleservices Limited (TTSL) is the one
of the India’s leading telecom provider.
Project:
The IVR Application is an IVR-based system, which
provides various functionalities to TTSL. The IVR-based solution terminates 2
E1 lines (60 channels). There is an individual call flow associated for each of
the dialed number. The system enables TTSL customers to receive Voice Messages,
through the local telephone. The system will greet the user with a welcome
message and also give the instructions of using the system. The system uses
CLID to capture the telephone number of the caller.
Details:
IVR-based system is delivering following
functionalities
1.
Alarm Booking and Cancellation (both Casual
and Regular)
2.
Changed Number Announcement
3.
Number Migration.
4.
Date and Time Announcement
5.
Pre Call Announcement
Each functionality is associated with appropriate
reporting. The solution involves IVR with Script File Customized as per TTSL
Requirements. The IVR logs all the details of a call in the database and the
action/options navigated are also logged in the database. The system is
interfaced with an SQL-SERVER database.
Activities Included:
·
Support
@ Integrated
Call Assistance Center (ICAS) (Feb2003–Aug2003)
Environment:
Technology: J2EE, IVR
OS: Windows 2000
Hardware: Dialogic Card
Front-end: JSP, Java Script
Back-end: MS SQL Server 7.0
Web Server: Tomcat.
Organization: TATA Infotech Ltd, SEEPZ, Mumbai
Project:
This
project is Web and IVR System based technical support center to help the
Customer Support Service (CSS) personnel to provide speedy call resolution
mechanism to the customers of ATG of Tata Infotech Ltd.
Details:
ICAS is second level support center application for CSS. Web and IVR interface has been provided for logging in the complaints/queries. J2EE based MVC architecture has been used for designing the application. Automatic escalation mechanism has been provided based on different service level agreements. Apart from Web and IVR interface application can be integrated with various other interfaces such as SMS, Fax etc.
Activities Included:
·
Requirements Gathering
·
Analysis and Designing
·
Coding
·
Testing
·
Documentation