Naveen Modi

Current address:                                                                               Permanent address:

A5-502, Jyoti Complex,                                                                          H-46, India Textile Market,

Santoshnagar, Goregaon (E),                                                              6th Floor, Ring Road,

Mumbai (India).                                                                                Surat (India).

+91-9869269120                                                                              + 91-261-3947935

[email protected]

 

 


OBJECTIVE

To discharge my duties and live up to my responsibilities with full enthusiasm and motivation and to pursue excellence as an IT Professional.

 

SUMMARY

My accumulated work experience is of around 2 years.  Along with software development my activities at Tata Infotech Ltd. involve Client Communications, Demonstrations, Subject matter creation, Consultancy and Management.

 

EDUCATION

Masters Degree in Computer Application (June 2003)

GLS Institute of Computer Technology, Ahmedabad – 79%

Bachelors Degree in Business Administration - Finance (June 2000)

GLS Institute of Business Administration, Ahmedabad – 71%

A.I.S.S.C.E (March 97)

Birla Public School, Pilani  – 78%

A.I.S.S.E (March 95)

Birla Public School, Pilani  – 83%

 

SKILLS SET

Software Development Technologies:

¨ C                                 ¨ C++                              ¨ Java

Operating Systems:

¨ Windows 9x, NT, 2000      ¨ Linux                             ¨ Unix

RDBMS:

¨ Oracle8i                         ¨ MS SQL Server 7.0

          J2EE Technologies:

                   ¨ Servlets                        ¨ JSP                               ¨JDBC

          Telecom:

                   ¨ VOIP          /SIP                       ¨ IVR                               ¨ CDMA                 

                   ¨ BREW

Software Design Tools:

                   ¨ UML (Visio 2000)


 

AREAS OF INTEREST

J2EE, Java, Networking, VoIP and related technologies.

 

ACHIEVEMENTS & AWARDS

 

REVELENT EXPERIENCE

   @ PUSH TO TALK Consultancy                                                              (July2004-ONGOING)

Environment:

Technology: VOIP

Client: Tata Teleservices Limited (TTSL).

 

Project:

This project is first implementation of PUSH TO TALK (BREWChat) in the world. Push To Talk solution from QUALCOMM, leading CDMA Company been successfully deployed and launched by TTSL. To ensure the validity of the installation and facilitate testing, TTSL is taking consultancy services from Tata Infotech.

 

Details:

Push To Talk is a VoIP based telecommunications service that enables a person to talk to one person or a group of people almost instantaneously using his CDMA phone. Provided valuable inputs during the test plan design, review and execution. Regressive testing and analysis revealed numerous issues in the solution enabling the customer to demand rectification of those from the vendor. 

 Activities included:

·         Designing Solution Architecture for deployment of BREWChat on TTSL’s existing CDMA network.

·         Test Plan Review

·         Supplemental test plan design

·         ATP test validation / execution

·         Bulk Test Design

·         Writing test result reports

 

   @ BREWChat UDR Conversion and Transfer Script                            (Jun2004-Jul2004)

Environment:

Platform: HP-Unix

Development Tools: Unix Script, Perl Script

Client: QUALCOMM Internet Services Ltd. (U.S.A), leading CDMA Company.

 

Project:

This Project is a billing integration of TTSL’s existing billing system with BREWChat billing server. An application for transferring and processing multiple UDR file from BREWChat servers to is developed for integration of billing system.

 

Details:

Conversion Script: The application takes the original CDR file at a time as input and calls the Perl Script for CDR to UDR conversion. Application also generates appropriate Log files for the conversion process.

 

Transfer Script: The application script has been developed in Unix. The scripts make the secured connection with the server and pull the UDR files to local Mediation server. Since generation and processing of UDR is an ongoing activity script runs in CRONE Job. Measures have been taken to avoid duplication of files.

 

Activities Included:

·         Study and analysis of architecture and technology of BREWChat

·         Analysis and Design of Script

·         Development of wrapper application for multiple CDR file processing.

·         Development, Coding and Testing of the script

·         Testing, implementation and deployment of application

·         Final Implementation and Deployment of the script

·         Interaction with team members and Qualcomm

 

   @ PUSH TO TALK Pilot Deployment, Trial & Testing                             (Oct2003-May2004)

Environment:

Technology: VOIP

Platform/OS: Sun Solaris

Client: Clarity Communications Inc (U.S.A).

 

Project:

To offer differentiated service and to serve the customers better and increase the ARPU, Tata Teleservices Limited (TTSL) one of India’s leading telecom provider identified Push to Talk as a value added service for complimenting their existing CDMA network.

 

Details:

Push To Talk is a VoIP based telecommunications service that enables a person to talk to one person or a group of people almost instantaneously using his CDMA phone. The pilot PTT solution was deployed at TTSL Hyderabad center and was tested across all the circles including Hyderabad, Mumbai, Ahmedabad and Delhi circles for individual calls as well as group calls. Prepared test reports that were very useful in analyzing the application performance. Extensive testing of the PTT application was done across various circles for a variety of combinations coming up with very important observations helping the vendor, Clarity, in fine tuning its application in the TTSL environment. Several presentations/demos to people from varied fraternities with the intention of grabbing the market pulse for the PTT application. Some of the places where the demos were run are, Asia Heart Research Institute, Wockhardt Hospital, VODACOM, and Orange. A Demo application of Provisioning integration required for the pilot implementation was also developed.

 

This PTT solution was also successfully displayed at Supercomm exhibition held at Delhi on 4th Feb’ 04 - 6th Feb’ 04.

 

Activities included:

·         CDMA Handset NAM Programming

·         PTT Pilot Server Deployment at TTSL’s Network

·         Testing PTT service for individual and group call at various circles

·         Demonstration and Trials at Different circles

·         Studying and developing a Telnet-based Provisioning Application

 

   @ BREW APPLICATION DEVELOPMENT                                         (Feb2004-Mar2004)

Environment:

Technology: BREW

 

Project:

Binary Runtime Environment for Wireless™ (BREW™) is a standard environment for applications development for wireless handsets. A Demo Application – “Find a Friend” was developed to simulate inputs from GPS server in form of longitude and latitude coordinates that calculates the distance between the two points and display’s alerts on the basis of certain conditions.

Activities included:

·         Study of BREW API’s

·         Development of Demo Application – “Find a Friend”

 

   @ TTSL – FUNDOO CALLING IVR APPLICATION                                    (Nov2003-Feb2004)

Environment:

Technology: IVR

OS: Windows 2000

Hardware: Dialogic Card

Client: Tata Teleservices Limited (TTSL)

 

Project:

TTSL provides a wide range of telecom service offerings comprising wire line, wireless, broadband, internet, and value added services. Where the existing networks are fully operational, there was a need for growth and complimenting the existing networks with new and value added services that provide service differentiators. TTSL identified ‘Fundoo Calling’ as one such key service.

 

Details:

Fundoo Calling basically provides the following services to the caller as IVR applications.

1.      Horoscope and Panchang

2.      City Information

3.      News Update

4.      Cricket Update

5.      Tension Easers

6.      Religious Service

Customized call flows as per the client specification are associated with each applications were developed and tested. Users can use the application by dialing in to the associated service numbers assigned by the telecom provider. As a part of the project, a recording mechanism in place for dynamic audio content was also designed and developed so that the information played to the callers can be updated on the fly.

 

Activities Included:

·         Data Collection and SRS validation from client

·         Designing of various call flows

·         Customization and testing of various call flows

·         Implementation

·         Documentation

 

   @ TTSL - IVR SUPPORT                                                                               (Oct2003-Ongoing)

Environment:

Technology: IVR

OS: Windows 2000

Hardware: Dialogic Card

Client: Tata Teleservices Limited (TTSL) is the one of the India’s leading telecom provider.

 

Project:

The IVR Application is an IVR-based system, which provides various functionalities to TTSL. The IVR-based solution terminates 2 E1 lines (60 channels). There is an individual call flow associated for each of the dialed number. The system enables TTSL customers to receive Voice Messages, through the local telephone. The system will greet the user with a welcome message and also give the instructions of using the system. The system uses CLID to capture the telephone number of the caller.

 

 

Details:

IVR-based system is delivering following functionalities

1.      Alarm Booking and Cancellation (both Casual and Regular)

2.      Changed Number Announcement

3.      Number Migration.

4.      Date and Time Announcement

5.      Pre Call Announcement

Each functionality is associated with appropriate reporting. The solution involves IVR with Script File Customized as per TTSL Requirements. The IVR logs all the details of a call in the database and the action/options navigated are also logged in the database. The system is interfaced with an SQL-SERVER database.

Activities Included:

·         Support

 

   @ Integrated Call Assistance Center (ICAS)                                        (Feb2003–Aug2003)

Environment:

Technology: J2EE, IVR

OS: Windows 2000

Hardware: Dialogic Card

Front-end: JSP, Java Script 

Back-end: MS SQL Server 7.0

Web Server: Tomcat.  

Organization: TATA Infotech Ltd, SEEPZ, Mumbai

 

Project:

This project is Web and IVR System based technical support center to help the Customer Support Service (CSS) personnel to provide speedy call resolution mechanism to the customers of ATG of Tata Infotech Ltd.

 

          Details:

ICAS is second level support center application for CSS. Web and IVR interface has been provided for logging in the complaints/queries. J2EE based MVC architecture has been used for designing the application. Automatic escalation mechanism has been provided based on different service level agreements. Apart from Web and IVR interface application can be integrated with various other interfaces such as SMS, Fax etc.   

            Activities Included:

·         Requirements Gathering

·         Analysis and Designing

·         Coding

·         Testing

·         Documentation

 

 

           

 

           

           

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