Organized, self-motivated individual. Srong oral and written communication skills. Work well independently or in a team environment. Have an approachable, considerate, and patient personality. Broad experience working with public.
Asurion Call Center Representative- Moncton, NB, Canada
- entails responding to customer enquiries with excellent and pleasant phone manners.
- trained in receiving and dispatching legitimate information to assist customer with roadside assitance.
- work in a fast past and ever changing environment in a team setting
- maintain top average handle time and a quality average above 90%
CountryKids Daycare- Riverview, NB, Canada
-maintained an educational and stimulating work environment for children age two to seven
-determined appropriet class assignments and activities for each age group
- worked with children through reading material, toys, free- play, game activities, video's and crafts
- advanced class preperation as required
Hyandai Foreign Language School ESL Teacher- Gumi, S.Korea
- maintained an educational and stimulating work environment for students, employees and senior company officials of Samsung, LG Phillips and LG Innotek
- determined appropriet class assignments and activities for varrying age group
- communicated to students through reading material demonstrations, class activities and games.
- advanced class preperation as required
Carson Construction Flagger/Reception Moncton, NB, Canada
- responsible for and maintained safety standards for motorist and construction workers
- managed & supervised work sites of 20 or more employees
- ensured environmental requirements were met and enacted occupational health and safety measures
- entails responding to customer inquiries with excellent and pleasant phone manners
- maintain and prepare spreadsheets and reports
- ability to use photocopy and fax to prepare documents for distribution, mailing and filing
VOLUNTEER EXPERIENCE
Peer councilor/mediator - Riverview, NB, Canada
- participated in communications course to help students deal with peer pressure
- listened to students concerns; provided advice when possible
Coach Assistant/Ringette Organizer - Riverview, NB, Canada
- assisted in coaching children to perform specific tasks such as ice skating and learning rules of the sport
- assisted in multiple activities for tournaments such as time/score keeping, referreeing, fundraising
EDUCATION
St. Mary's University Halifax, NS, Canada
2002 Bacheor of Arts Degree Major Psychology, Minor Sociology
