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REWARD POINTS

Due to site maintenance and technical changes we
are currently undergoing, many reward points accrued from late 2013 and early
2014 may not be reflected on customer accounts.

We are working hard to ensure these points are
credited to customer accounts during April/May 2014. If you wish to redeem
pending reward points, please email [email-masked] before placing
your order, as we are unable to deduct points from a transaction once a payment
has been completed.

Thank you
from all of us at INAYAH.

1. SHOP

The
INAYAH Reward Points scheme is a way of showing our appreciation for your
custom by rewarding you each time you shop on our online store.

2. EARN

You will
earn a point for every pound that you spend (excluding shipping); each point is
worth 5 pence. So this means for every 100 points you earn you will receive £5
to spend on your next purchase.

3. REDEEM

You will
be given the option at checkout to enter the number of points you wish to
redeem against the cost of your transaction. You can choose to redeem all of
your points or spread them across different transactions.

RETURNS

CLOTHING (READY-TO-WEAR)

If for any
reason you wish to obtain a refund/exchange, you may return your item(s) to us
within 28 days of receiving your order. Please complete the returns chart in
full, which accompanied your order, and enclose this with your parcel to the
returns address provided on the returns form.

If you require
a replacement returns form please email us at [email-masked],
stating your 6 digit order number to request a form to be emailed to you

REFUND REQUESTS

Please allow a
period of up to 5 working days, following receipt of your returned parcel, for
your refund to be processed (excluding weekends and public holidays); a
confirmation message will be sent to you upon completion. You will receive the
refund amount via the same payment method used for the initial purchase. The
approximate time is up to 10-14 days, depending on your bank.

We will only
offer a refund for clothing if the garment/s is/are unused, unwashed, in
perfect resalable condition with the INAYAH Swing Tag(s) still attached. We
cannot accept returns that have been torn, soiled or damaged due to incorrect
washing or use.

SCARVES (HIJABS) & PLAIN HIJAB CAPS

In the interests of hygiene, we have a
strict no refunds/exchange policy on scarves (hijabs) and hijab caps (INAYAH
essentials) which have been opened by the
customer. All requests for a refund or exchange on any unopened
scarf (hijab) or hijab cap (INAYAH essentials) must be made in accordance with
guidance above*

We reserve the
right to refuse refunds if the above procedures have not been followed.

Any item(s)
returned with damage caused by the customer (from personal use, wear or insufficient
packaging when returning the item(s)) shall be returned to the customer.

ACCESSORIES & BRIDAL SCARVES (HIJABS)

In the interests of hygiene, all of
our accessories (including embroidered hijab caps, embroidered hijab/head
bands, bridal scarves (hijabs), hijab pins and all jewellery)
have a strict no refunds/exchange policy.  Please ensure you have
carefully read all product descriptions, fabric compositions and measurements
to help you make an informed decision before placing your order. For additional
product information please contact us at [email-masked]

OCCASIONAL WEAR

We do not offer refunds/exchanges on
any of our made-to-measure occasional wear and bespoke services. Please see our
Terms & Conditions for additional information on our Bespoke Service.

CLEARANCE/OUTLET & SALE ITEMS

Any Clearance/Outlet/Sale items cannot
be refunded/exchanged. Please ensure you have carefully read all product
descriptions, fabric compositions and measurements to help you make an informed
decision before placing your order. For additional product information
please contact us at [email-masked]

EXCHANGE
REQUESTS

All requests
for an exchange will be subject to availability.

UK
CUSTOMERS

If you wish to
exchange your item for a different size or colour of
the same design (with

the same product value), you may return your items to us
within 28 days of receiving your order, and we will send you the replacement
size/item to the delivery address used for your initial order (free from any
additional postage charges).

If you wish to
exchange your item for a different product, or wish to exchange an Unopened Hijab/Unopened
Hijab Cap, you will need to place a new order. The funds for your returned
item will be refunded to your original method of payment. All exchange requests
are subject to availability. Please allow a period of up to 5 working days,
following receipt of your returned parcel, for your exchange to be processed
(excluding weekends and public holidays); a confirmation message will be sent
to you upon completion and your replacement item(s) shall be dispatched within
3 - 4 working days thereafter. If you require an urgent exchange we recommend
placing a new order. UK customers will be refunded for the postage cost of
their new order once the returning parcel has been received and processed (only
if the new order placed was for the same item as the initial order but in a
different size/colour, and at the same price).
Customers must inform us if an ‘Urgent Exchange’ order has been placed, by
emailing [email-masked] with your new order reference.

If following
receipt of your exchanged item, you require a 2nd exchange for the same
product, you will need to complete a new order inclusive of a new shipping fee.
The funds for your returned item will be refunded to your original method of
payment. Alternatively, we can send you a credit note to the value of the
item, leaving the outstanding balance for a shipping fee only.

We cannot
accept returns that have been torn, soiled or damaged due to incorrect washing
or use.

INTERNATIONAL
CUSTOMERS

All
International Exchanges are subject to completion of a new order.

If you wish to
exchange your item for a different size/colour or
product, you may return your items to us within 28 days of receiving your
order. We advise against the use of FedEx for returning your goods due to
complications which are likely to arise because of their returns handling
processes. To complete an exchange you have 2 options:

1. You may
return your item(s) to us, we will issue you a credit note to their total value
and you will need to place your new order with this credit note and only pay
for new shipping. Please allow a period of up to 7 working days, following
receipt of your returned parcel, for your Credit Note to be created and emailed
to you (excluding weekends and public holidays)

Or

2. You may
place your new order before your returning parcel is received; once your parcel
has been processed we will issue a refund to the value of the returned goods.

TERMS & CONDITIONS

We will only offer a refund/exchange
for clothing if the garment/s is/are unused, in perfect resalable condition
with the Inayah Swing Tag/s still attached. All goods must be returned in their
original packaging (Mailing bag, Gift Boxes, Accessory bags etc).
Any item(s) returned with damage caused by the customer (from personal use,
alteration or insufficient packaging when returning the item(s)) shall be
returned to the customer. Any fees which INAYAH shall incur by returning the
damaged items/items not in their original saleable condition, to the sender
must be settled prior to any further action being taken (fees will vary
depending on the location of the sender and will be confirmed prior to goods
being sent). This can either be done by deducting the return postage fee from
any eligible refund money due or an additional payment can be made (liaison
shall take place with our team via email correspondence should such a situation
arise).

If you are returning item(s) to us
from outside of the EU, you must complete customs declaration, clearly stating
that the package contains ‘RETURNED GOODS’. If your parcel is stopped at UK
Customs and a charge levied, we will refuse payment and the package will be
returned to the sender. Under no circumstances can INAYAH pay customs duty in
order to receive back our items. Please note, major couriers may charge
administration handling fees for returning goods; under no circumstances can
INAYAH pay such fees, this will be deducted from the refund amount requested.

When trying on items of clothing,
please ensure that you are not wearing perfume, make-up or deodorant which may
leave a scent or mark on the item.

Postage costs from the initial
purchase will not be refunded unless there are proven instances of a severe
manufacturing defect or as a result of fault on the part of INAYAH.

Please note, in the case of a full
refund being demanded, all complementary items received within the package must
be returned too. If your item was a part of a promotional package, for e.g.. Buy one get one free; the free item must also be
returned, otherwise, the cost of the free item will be deducted from the refund
amount initially due.

We recommend using  a form of Recorded Delivery (if based within the
UK) to return your items to us as we cannot accept any responsibility for items
lost or damaged in transit. Please do not return items solely using the INAYAH
packaging bag.

INAYAH will
not reimburse the customer for the cost of return shipping costs.

In the case of
company error, or a manufacturing defect, INAYAH will reimburse the return
shipping costs for returning damaged goods (only), once a return has been authorised. For UK customers, we will only cover the cost
of a Royal Mail 2nd Class Recorded Delivery (maximum £4.99). For International
Customers, INAYAH will only reimburse the return shipping fee for an Economy
service, offered by a local postal service in the recipient's country of
residence (where the goods were delivered), up to the value of the initial
shipping fee which the customer paid for shipping in the order containing an
error/defect. If the total credit due, exceeds the amount initially paid by the
customer, a store credit note will be issued.

We reserve the
right to refuse refunds if the above procedures have not been followed.

PRIVACY

We are committed to maintaining
your privacy at all times.

WHAT INFORMATION DO WE COLLECT?

We ask for your name, home
address, telephone number, and email address in order to create a profile. This
will enable you to shop faster, track orders and view your order history, and
be updated with the Inayah newsletter informing you about new developments,
products and services, functional changes, promotions and special offers.
Surveys regarding your usage of our products and services may be carried out to
help us develop and improve it further.

WHAT INFORMATION DO WE SHARE WITH OTHERS?

We may contract with other
companies to offer certain services such as shipping, market research and
promotions management, providing them with only the information they need to
perform their services. These companies are prohibited from using this
information for their own marketing purposes or from sharing it with anyone
other than Inayah.

We may disclose your name and
address for any Fraud Prevention Scheme. We may also disclose information upon
governmental request or in response to a court order.

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