TERMS & CONDITIONS:

These terms and conditions will apply
to your purchase of any products/s from the Inayah website and form a legally
binding contract between you and Inayah. Your acceptance of the terms and
conditions is given when you purchase goods from us.

GENERAL

The terms and conditions may
change throughout time. Access to this website is permitted on a temporary
basis, and we reserve the right to withdraw or amend our services without
notice. We will not be liable if for any reason this Website is unavailable at
any time or for any period. This Website also contains links to other websites,
which are not controlled by Inayah and accepts no responsibility for them
or for any loss or damage that may arise from your use of them.

You are responsible for the
confidentiality of your login details, password and all other information
provided.

QUALITY & CARE

All
of our items must pass a thorough quality checking process before they are
deemed suitable for retail. In the unlikely event of a manufacturing defect,
please report to [email-masked] with sufficient information and evidence, inclusive of images and
proof of purchase. Upon receipt we will investigate the matter and determine
whether the fault was due to poor use, lack of care, wear and tear or a genuine
manufacturing defect. Contact must be made within 30 days of purchase.

If
your item(s) appear to be damaged upon arrival, please contact us within 48
hours of receiving your goods, by emailing [email-masked] with
images and details of the problem. The matter will thereafter be referred to
Management to resolve who will put forward a solution based on the
circumstances surrounding the related transaction.

If for any reason, important
information relating to the handling and care of your product is missing, i.e wash care labels, woven labels, etc,
please email [email-masked] to request for this information. We
cannot be held resposible for any act undetaken by the customer without consulting INAYAH which
may result in damage to the product/s due to not following care instructions
and guidelines normally present on each item's wash care label.

PRODUCTS

Please consider that buying
products over the Internet provides a different shopping experience to buying
in-store. We have made every effort to display as accurately as possible the colours of our products. However, as the actual colours you see will depend on your monitor settings, we
cannot guarantee that your monitor's display of any colour
will accurately reflect the colour of the product on
delivery and we cannot be held responsible for differences which appear as a
result of the aforementioned point. All measurements are approximate,  but every effort is made to ensure they are as accurate as
possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer
to the Size Guide for clarification.

We
will take all reasonable care to ensure that all details, descriptions and prices
of products appearing on the website are correct at the time when the relevant
information is entered onto the system.

Please
also note due to the nature of manufacturing, all lengths stated are
approximate and variations of/up to 1 inch may occur.

However, if we discover an
error in the price of any goods that you have ordered, we will inform you of
this as soon as possible and give you the option of reconfirming your order at
the correct price or cancelling it. If we are unable to contact you we will
treat the order as cancelled. If you cancel, and you have already paid for the
goods, you will receive a full refund.

PRICING
& AVAILABILITY

Prices are subject to change
without notice. Prices are inclusive of VAT (where applicable). Delivery costs will
be charged in addition; such additional charges are clearly displayed where
applicable and included in the 'Total Cost'.

All Goods are subject to
availability - we may not be able to supply your order. We reserve the right to
refuse an order. Non-acceptance of an order may, for example, result from: the
product ordered being unavailable from stock, our inability to obtain authorisation of payment, the identification of an error
within the product information etc. If there are any problems with your order
we shall contact you.

PAYMENT METHOD

We accept payments from all major
debit and credit cards. All transactions are securely processed on INAYAH's
server via Sage Pay using a verified SSL certificate ensuring that all data
provided is encrypted.

PROHIBITIONS

You must not misuse this
Website, commit or encourage a criminal offence; transmit or distribute a
virus, trojan, worm, or post
any other material which is malicious, technologically harmful, in breach of
confidence or in any way offensive or obscene; cause annoyance to other users;
send any unsolicited advertising or promotional material. Inayah will report
any such breach to the relevant law enforcement authorities and disclose your
identity to them. We will not be liable for any loss or damage caused by a
distributed denial-of-service attack, viruses or other technologically harmful
material that may infect your computer equipment, computer programs, data or
other proprietary material due to your use of this Website or to your
downloading of any material posted on it, or on any website linked to it.

Inayah reserves the right to
close accounts if any user is seen to be attempting to disrupt our services in
any way.

OUR
CONTRACT

When you place an order, you
will receive an acknowledgement e-mail confirming receipt of your order: this
email will only be an acknowledgement and will not constitute acceptance of
your order. A contract between us will not be formed until we send you
confirmation by e-mail that states the goods that you have ordered have been
dispatched to you. Only those goods listed in the confirmation e-mail sent at
the time of dispatch will be included in the contract formed.

DISCOUNT
CODES

Discount codes may from time to
time be offered to account holders; such codes may only be applied to purchases
made through the account in respect of which the discount code was offered and
registered.

GIFT
VOUCHERS

Gift vouchers are only valid
for a limited time and the voucher must be used by the date shown on the
voucher – check your voucher to find out when to use it by. We cannot accept
any responsibility for stolen or deleted gift vouchers. We’ll despatch your gift voucher either as soon as payment has
been cleared, or on your specified delivery date (if this is later). We’re
afraid we can’t be responsible for any delays, no matter how they are caused.
We cannot be held responsible if a gift voucher is used by someone other than
your recipient.

REWARD
POINTS

Rewards points that are redeemed as a
part/full 'payment' when placing an order, cannot be returned to the customer
in the event of an item/the entire order being refunded. Reward Points are a
token gift from INAYAH to our customers and the equivalent of redeeming a
discount code; once used, they cannot be reissued. Reward points that are earned
in a completed transaction, will be removed from the customer's account in the
event that an item/the entire order is refunded. E.g. If the cost of an item is
£35.00GBP, which is then returned for a refund, 35 Reward Points will be
removed from the customer's account following completion of the refund.

GIVEAWAYS

Only one promotional code can be used
per shop, which means we are unable to cover postage costs where a giveaway
prize involves the use of a voucher to shop online. You may however use any
reward points you have, to discount your purchase even further. Please note
that vouchers cannot be used to purchase the following: Evening gowns,
Embroidered Products and Accessories. If you reqire
an exchange, the exchange must be for the same product in a different size or colour. Unfortunately we are unable to cover the costs of
shipping for exchanged items. We have a no refunds policy when giveaway
vouchers are applied.

COMPLAINTS

We value customer satisfaction.
Please contact us should you have any complaints or comments.

ETHICAL
SOURCING POLICY

Inayah recognizes its
obligation to ensure that suppliers are operating ethically. We expect our
suppliers to consistently provide an environment that protects their employees’
health and safety and basic human rights. All suppliers are expected to comply
with their national employment laws and regulations.

Return- home