DELIVERY

INAYAH ships worldwide**.

*GENERAL SERVICE UPDATE: Our dispatch time for orders is 2-3 working days,
following receipt of a confirmed order (excluding weekends and public
holidays). Additional delays may occur during busy/sale periods

All
UK items, once dispatched, are sent using DPD with a Next Day service (Monday -
Friday only). Shipping to the UK is charged at a flat rate of £4.99. All items
must be signed for. DPD will provide all UK customers with a one hour
delivery window; this notification will be sent via text message (service only
available to mobile phones) or by email (all customers who provide INAYAH with
a landline number will be sent an email notification). If the delivery
date is not convenient, customers can reply to the text or email to change it.
If a delivery is missed, DPD will leave notification to the customer requesting
that contact is made in order to re-arrange delivery.

All international orders are
dispatched using DHL Express/DHL Economy (Europe)**
and usually reach their destination in 1-2 working days* after the item has
been dispatched.

International shipping rates are divided into different zones that
are separated as follows:

Zone 2

Shipping to USA, Austria, Belgium,
Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands,
Portugal, San Marino, Spain and Sweden is charged at a flat rate of £12.99

ZONE 3

Shipping to Albania, Andorra, Australia, Belarus,
Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia,
Faroe Islands, Gibraltar, Greece, Greenland, Hungary, Iceland, Latvia,
Liechtenstein, Lithuania, Macedonia, Malta, Moldova, Monaco, Montenegro,
Norway, Poland, Romania, Serbia, Slovakia, Slovenia, Switzerland, Turkey,
Ukraine is charged at a flat rate of £16.99

ZONE 4

Shipping to Canada, UAE, Hong
Kong, Indonesia, India, Philippines, China, Japan, South Korea, Macau,
Malaysia, Singapore, Taiwan, Thailand, Vietnam is
charged at a flat rate of £19.99

ZONE 5

Shipping
to the rest of the world (all countries*** that have not been mentioned in
Zones 2 - 4) is charged at a flat rate of £24.99

RUSSIA

All orders to Russia may be processed
via our online store. However, your order weight total must not exceed 2kg (1 x
Dress is approximately 500 grams and 1 x Hijab is approximately 150 grams). If
you wish for your order to exceed 2kg, please process separate orders with
separate shipping costs. If we find that your order's weight totals to more
than 2kg, we may contact you to request further shipping fees. Your order(s)
will be Shipped via Royal Mail due to DHL Courier
Restrictions in Russia; we cannot accept responsibility for any damage/loss
which occurs during transit.

Tracking details will be provided to
you upon dispatch of your order.

Shipping times may vary during
bank/public holidays and during peak periods. We cannot be held responsible for
delays which may occur as a result of courier related matters, severe weather
conditions and any Act of God.

We operate using the above courier
options in order to ensure your orders remain safe and are delivered to you as
quickly as possible. We will constantly strive to offer our customers to best
overall experience and appreciate shipping rates can impact the online customer
experience which is why we have already provided heavily reduced shipping
rates. Why not speak to a friend and share the cost of shipping your orders
together? Your items will arrive quickly, your shipping costs will be less and
you will have the added pleasure of opening your INAYAH items together!

All
orders may be tracked and must be signed for. At the
checkout stage you may state whether you would like a specified neighbour to sign for your parcel if you are not available
to do so (in the event of the customer not being present to accept the parcel;
DPD (UK) and DHL (International) will attempt to leave your parcel with a neighbour with notification left to you as the recipient of
such an action).

The import duties or taxes are charged
from your own customs office which you should pay when importing goods, this is
not a payment to us, and all the taxes duties are buyer’s responsibility, we
will not accept the responsibility for customs costs charged.

UK FAILED DELIVERY ATTEMPTS

After receiving delivery confirmation
for the selected method of delivery, INAYAH will not be held responsible for
any missing parcel disputes. Parcels will only be held at the courier depot for
48 hours. If your package fails to be delivered without the arrangement of a
re-delivery through direct contact with DPD (UK Customers) the parcel is
automatically returned to INAYAH with a charge applied to the customer. In such
an event, INAYAH will refund the customer for the order contents minus the
initial shipping fee which is used for the initial delivery service, plus the
failed delivery charge applied by DPD for returning the parcel to INAYAH; a
total deduction of £9.98. If you still wish to receive the goods from your
initial failed order; a new order will need to be placed.

INTERNATIONAL FAILED DELIVERY ATTEMPTS

After receiving delivery confirmation
for the selected method of delivery, we will not be held responsible for any
missing parcel disputes. Parcels will only be held at the courier depot for up
to 4 weeks. If your package fails to be delivered without the arrangement of a
re-delivery through direct contact with DHL (International Customers), DHL and
INAYAH will make several attempts to contact the customer via telephone and
email in order to try an arrange a suitable delivery
time. If after 21 days, there has been no contact with the customer despite
several attempts, DHL will make a further attempt to leave your parcel with a neighbour and leave another card to this effect with the
responsibility of collecting the parcel being that of the customer. If delivery
to a neighbour is not possible, the parcel will be
returned to INAYAH with a charge applied by DHL. Any requests which follow for
a further delivery attempt will be subject to a repeat delivery charge in full,
in addition to the failed delivery charges which will be stated by DHL (charges
will vary depending on the location and weight of the parcel concerned). An
invoice will be sent to the customer in such circumstances and goods will be
dispatched once all outstanding payments are complete.

We will not accept responsibility for
packages which are returned to us due to insufficient/incorrect address
information. Additional shipping fees will be due for re-sending any order(s).
This must be paid in advance of shipment.

We will not accept responsibility for
items being delivered to the incorrect location due to
insufficient/incorrect address information being provided to INAYAH.

We will not accept responsibility
for the breakage/damage of any of our products that may occur during transit.
INAYAH ensures that all products are packaged to safeguard protection
during the delivery process.

We cannot accept responsibility
for the loss of any of our items/parcels during transit due to a fault of a
third party service provider (the courier). However, INAYAH will assist the
customer in liaising with the relevant courier party, to investigate a reported
loss and pursue the appropriate channels until the matter is resolved.

If a delivery attempt is
deliberately rejected by the customer with refusal to sign for a parcel which
was sent following a confirmed order, with the customer thereafter requesting a
refund after the goods have already been sent, the initial shipping fees
incurred by INAYAH and any courier charges incurred for returning the parcel to
INAYAH will be deducted from the total refund value.

* Some International shipments may
take between 2-3 days (on rare occasions longer) depending upon the customs
regulations and third party issues. We cannot be held responsible for any
lengthy delays which occur due to customs regulations.

** For those classified as living in
remote areas, a Royal Mail Service will be used and the delivery time will vary
depending on your location. If you are classified by DHL as living in a remote
area, a member of our team will contact you with further instructions and an
estimated delivery date.

*** Due to courier restrictions, we
are currently unable to ship orders to Palestine.

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