Messages can be delivered in a range of ways:
Fax
To your home,cell, pager (alpha or digital)
Nextel Two-Way Radio
You decided which calls you want forwarded: And you decided what informaion you want us to provide for non-emergency calls, such as office hours ,directions, next day schedule tow.
After Hours tow calls are immediatly dispatched to your home or pager. We always know who is on call to ensure proper handeling of calls. If they on-call driver can not be contacted we follow your protocal for situations such as this.
To set up an account- So ensurre accuracy on your account April will help you every step of they way.
Training- All of our operators are indiviually trained on your account.
Hours Of Service- 24/7
Professional Staff- All of our operators are professional and courteous. They are earger to help your callers.Our office is accesible to multiform of transportation, staff reports to work under the worst weather conditions. Regardless of weather conditionsemployees never leave their post untill replacements are on premises
Supervision- Always on-site supervisor avaliable to assit you.
Low Hold Times- 99% of calls that have to be placed on hold are answered within 30 seconds police agencies are never placed on hold.
Answer Time- All calls are answered by 2-3 ring and no longer than that
Message Accuracy- All messages are verified live with callers
Coverage Area- We use a start op the art maping device that helps in assiting with directions to your caller
Data & Power Back-up: Backup power in place-Battery back-up with a generator
Telephone: Redundant telephone lines, multiple T-1 lines, If one goes down, calls automatically switch to another to ensure continuouse service.
Data: Regular data backup, onsite and offsite.
Toll Free Number: We offer youToll-free number at no extra charge as part og our pricing plans
