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Here is a sample of what my spiral notebook looks like. I had so many papers in a folder, I was calling

some people 2 or 3 times a day. As many calls as I make when I do this, it's impossible to keep track.

BTW, when I call, I usually make at least 100 calls a day.

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Mary Smith

addy

Home phone/work phone (where they work)

1/1/99 -NA (no answer)

1/2/99 - mess (left message on machine)

1/3/99 - call PM -- this means that she works during the day, so I need

to call at home in the eve's. Depending on the job, I might call them at work real quick. I don't like doing

that, but sometimes I do.

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I also make a note as to PR (prior rep), #800 (called 800#), customer search ---- these help determine

what "script" I use.

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This is what I most always say:

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" Hi, this is NAME with AVON. I'm calling today to see if you might be interested in returning to AVON"

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"I'm calling today to verify that you are receiving AVON service."

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"I'm calling today because you were on a list that indicated you would be interesting in either selling or

buying AVON products."

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Obviously these are for each of the situations I mentioned above. If I get a machine, I leave my name and number and ask them to call back regardless so that I can take them off my calling list. After 5 calls, they get a letter asking them to respond. If no response, they will go to the recycle pile, which means I'll start again in about 6mo or so. If they have a rep, I get a name, that way if the rep quits, I can call the customer and they won't be stranded.

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The BannerCo-Op - 1-1 Exchange + Cash