From: Jeffrey M. Harper <jeffrey.m.harper@lmco.com>
To: 3D Studio Max List <3dsmax@engramdigital.com>
Subject: OffTopic:  Help:  Unstable Media Files and Authorware 5.1
Date: Wednesday, April 19, 2000 12:57 PM


Good afternoon,

    First I want to thank all of you that helped me with my audio
problems.  It seems that the biggest culprits were moving the digital
audio from the DAT it was recorded on to a MiniDV deck then into our
computer via Premiere.  Also, the imbedded sound chip on our Dell's
motherboard isn't perfoming up to any reasonable level of expectation.

    Now, onto our most recent catastrophe.  This is not my area, I just
make the movies, but I'm trying to help out our software guys.  I hope
some of you real gurus out there can help us.  We have packaged and
bundled our software, created with Authorware 5.1.  Now when running the
program segments individually, all the Quicktime (Sorensen 2.0) movies
(3D animations from Max and digital video captures) work perfectly.
However, when bundled with the kernels and run as a complete unit off of
the CDs, the movies sporadically fail.  One movie will work fine in one
location, and in another it will fail.  We are at a loss as to why this
is happening.  All the movies are formatted identically, resolution,
format, compression, FPS.  I was hoping that some of you may be familier
with this issue and can offer some assistance as how we might be able to
fix it.

    Thank you in advance for any assistance you can provide, Please
respond directly to this email.



Jeff Harper


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