* People don't buy goods, they buy solutions to problems.
* The greatest customer you'll ever win is yourself.
* "A problem is the difference between what you have and what you want
* "It is not the quality of service that you give but the quality of service that the customer perceive that causes him to buy and come back."
Customer care questions:
1. How are we doing? How can we get there?
2. How well do we deliver what we promise?
3. How often we do things right the first time?
4. How �������������� on time?
5. How quickly do we respond to your requests for service?
6. How ����� are we when you need to contact us?
7. How helpful and ......... are we?
8. How well do we speak your language?
9. How ��������. n to you?
10. How hard do you think we work at keeping you satisfied customer?
Some open-end question to ask:
i. Are we doing or not doing anything that bugs you?
ii. What do you like best about what we do?