John Wood

724 Wooded Creek Lane

McKinney,Texas 75070

17 work experience with contract employment, large corporations, non-profit organizations, and small business. Six years experience in marketing/sales. Five years experience in substance abuse.

First quarter 1999 most sales in discrict one award.

Third quarter 1998 lowest churn award.

Second quarter 1998 2nd in sales award.

Created marketing plan for insurance agency based on really simple idea "old fashion service" sales increased 20%.

Worked with team to increase sales 10% for public promotion for new wireless phone.

Worked with team to take over 50,000 phone calls in catastrophic claims center over 2 month period to resolve claim issues with policyholders.

Objective

A challenging marketing / sales position where highly developed interpersonal and exceptional customer service skills can be utilized.

Education

MA / Master of Arts in Human Relations, Amber University, Dallas, Texas, 1990

BBA / Bachelor of Business Administration in Management / Personnel, Georgia State University, Atlanta, Georgia, 1985

Computer Experience:Adobe PhotoDeluxe, Excel, Lotus 123, Microsoft 3.1, Microsoft Office, Microsoft for Work Groups, Microsoft Word, Orchestra, Print Shop Deluxe, My Internet Business Page, Windows'95,Wizard Web Page Developer, Various Web Page Development Tools

1996-Present

Special Interest in internet: learning to develop web pages for friends and for businesses.

Professional Experience

1/98-Present Southwestern Bell Wireless, Dallas, Texas

Retail Sales Representative: Answer customer questions and provide exceptional face-to-face customer service, process paperwork to establish service, Sell cellular phones and equipment at retail locations in the DFW area.

10/96-8/97 IMB Insurance Agency, Lewisville,Texas

3/95-10/96 Kelly Services, Dallas, Texas

Contract employee: Customer service specialist for Allstate Insurance servicing catastrophic claims for auto/homeowners. Tele-sales for freedom plus phone for Southwestern Bell Mobile Systems. Various marketing positions.

1993-3/95 Rental Data Network, Dallas, Texas

Account manager: Interviewed potential new sales candidates. Trained sales team in field emphasizing consultative selling with team approach. Established chamber of commerce contacts, cold calling, and networking referrals through lead generation groups resulting in a 30 percent increase in sales for advertising.

1992-1994 Gofax Communications, Dallas, Texas

Account manager: Negotiated contracts for site locations for telefax phones resulting in a 20% sales increase. Serviced all machines and locations working with on-site location management. Managed sales personnel. Trained location personnel about product.

1990-1992 Southwest Marketing, Dallas, Texas

Account manager: Recruited and Trained new sales candidates through newspaper advertising, referrals, and word of mouth networking. Sold consumable and electronic products through non traditional distribution channels.

1987-1990 Dallas Challenge, Inc., Dallas, Texas

Counselor/Marketing Rep.: Counseled families and individuals on drug addiction/awareness. Taught individuals/families the effects of alcohol and chemical addiction in the home and workplace. Helped build client's self esteem through better interpersonal skills in individual therapy and training tapes.

1986-1987 General Electric Credit, Dallas, Texas

Collections Coordinator: Responsible for 500 past due accounts in all phases of customer service, debt collection techniques, writing off accounts. Through diplomacy and tactful negotiation was able to reduce number of accounts by 10%.

1985-1986 Worked various jobs (inventory specialist, ups warehouse, marketing research, telemarketer.) while looking for employment after getting out of school.

Active in Various networking organizations

References available upon request

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