Some 56K FAQ's

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Can I actually get 56 Kbps connections with this new technology?
The ability to get K56flex connections depends on a number of factors, including:
Only one analog loop (line) is allowed in the call path in order to achieve a K56flex connection at any speed. 
Assuming the line is clean enough to get a K56flex connection, which is more likely than a 33.6K V.34 connection, the actual speed varies depending on line conditions. 
The WAN connection used to connect the router to the PSTN (PRI or CT1/E1) and the type of client modem used.
The call cannot cross international borders that results in a µ-law to A-law conversion or vice versa.    

Why can't I connect at the maximum speed?

Connecting at top speed connections can be inhibited by the following:

• Impairments on the calling user's local loop. This is the most common problem in the North Ameroca since only 5% of the local loops in the North America are capable of making maximum speed connections. Other problems include long wire runs to the central office, old wires, interference from electrical appliances, crosstalk on the residential or local loop wiring, or the use of line multiplexing gear.
• Impairments in the transmission network. Problems include robbed-bit trunks, old phone switches, aging or misconfigured gear in the telco network, voice compressors, a-law to u-law conversion (needed for most international calls), and trunks with timing problems.
• Impairments at the terminating telephone switch. Problems include improper switch settings, incorrect attenuation levels, and trunk timing problems.
• Bugs in the modem software. Make sure the calling modem has the latest software from its vendor as the standards evolve. Contact your modem vendor or visit http://www.k56flex.com for upgrade information on K56 modems.

Correcting these problems can get complicated and frequently requires the assistance of a trained telco professional. The conditions can sometimes be improved with the cooperation from the telephone.

Which client modems support K56flex modulations?

A large number of client modems support K56flex modulations. For a current list, please see http://www.k56.com/modems.html.

What 56K technology do you use? (We have a USR modem.)

[Info Desk] We have just installed Cisco systems and they do yet support X2 or V.90 protocol, We will be supporting V.90 ( the new standard) by the end of June timeframe.

2) Do you recycle your modems -- if we chose to download a large file during the 12am-7am time period, would we run the risk of being kicked
off after a certain amount of time?

[Info Desk] Nope, we never 'intentionall' kick off customers. Beause we do not offer 'unlimited' service , people do not leave their modems online all the time [Info Desk] Therefore not tying up the resource (hoggin it) .

I have a 56K Motorola Sufer series modem. I'm interested in taking advantage of the new 56K connection (assuming there is no additional charge). What do I have to do? Is there a new number to call? And also, how busy will these lines be?

[Info Desk] Yes there will be a new number and there is an additioinal 10% charge over regular modem rates, and no we will keep the same policy as we currentlt do with busy signals.

Frank

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