Occasionally I have a bad day but at least I can go home at five. Not so for solicitors and secretaries. While I�m switching the switch to auto, a solicitor might be just starting work on a big case for tomorrow or a legal assistant will be typing till nine to finish an important affidavit. I often marvel at how much work Legal Aid staff do behind the scenes that the public never gets to see.
Being a receptionist isn�t everyone�s cup of tea. You have to fend off irate customers, keep angry spouses separated and deal with demanding staff. But these are all part of the job and remaining polite while sometimes being called every swear word under the sun is a sign of a true professional. So be nice to the receptionist next time you call. We�re not dumb or disinterested and we might even brighten up your day.
Paul Purcell is the friendly receptionist on level four, head office. He has a Communication degree and worked as a freelance writer prior to his life as a receptionist. He hopes one day to trade in his reception job for one as a full-time writer.
This article was published in Legal Aid's internal newsletter, Verbals.
