Final Exam Review
True/False
Indicate whether the sentence or statement is true or false.
____	1.	The communication process includes the sender, the receiver, and the message.
____	2.	Feedback in communication should be timely, often, and precise.
____	3.	Semantics does not affect communication.
____	4.	Poor organization of ideas can affect communication.
____	5.	Everyone can handle extensive amounts of information coming at them at one time.
____	6.	Thinking ahead to our responses or about what the speaker said creates a listening barrier.
____	7.	Beginning communication with “I” phrases is much more effective than “you” phrases.
____	8.	Eye contact is the least powerful form of verbal communication.
____	9.	We all have a personal space that forms a “bubble” around us.
____	10.	It is important to evaluate messages in light of their context.
____	11.	Values are conclusions we reach on our own and have nothing to do with our family, friends, schools, or the media.
____	12.	KYOSEI is the Japanese doctrine of living and working together for the common good to enable mutual prosperity.
____	13.	The accountability perspective holds businesses accountable for their actions, with a responsibility to individuals and the general public to be fair and considerate in their business practices.
____	14.	Unethical behavior is found only among corporate CEOs, not doctors, lawyers, and other professionals.
____	15.	Arguing that people's personal best interests are served by being genuinely concerned for others is an example of personal morality.
____	16.	Ways of dealing with ethical dilemmas can include changing jobs.
____	17.	A successful corporate ethics program requires commitment by employees; the role of the CEO is unimportant.
____	18.	Our values never differ from the values of our employer.
____	19.	Unethical practices have penetrated political, environmental, religious, military, business, and sports fields.
____	20.	Few people are actually called upon to make decisions dealing with ethics.
____	21.	Constructive teambuilding does not necessarily require that each team participant accept the team goals and objectives and take ownership for the results.
____	22.	Special-purpose teams have no power to implement their ideas, which limits their effectiveness.
____	23.	Team goals should be specific and result in a mission statement through which members clearly understand their purpose.
____	24.	The use of teams is the most effective means of stimulating participation, communication, and involvement by employees.
____	25.	Most organizational structures and operating styles readily lend themselves to the universal use of teamwork.
____	26.	A moderate amount of conflict controlled through resolution techniques can be of benefit to both the organization and the team member.
____	27.	Conflicts can exist between the individuals or the teams as a whole.
____	28.	Clearly identifying each person's role is essential in reducing conflict and negative competitiveness.
____	29.	Because an effective team is able to communicate openly and is highly cohesive, good human relations skills are not required.
____	30.	A strong sense of commitment to a team is sometimes viewed as restrictive to career movement and mobility.
____	31.	Stress is a new phenomenon and has only begun occurring in the past 25 years.
____	32.	A planned agenda is an outline or list of what topics are to be discussed during a meeting.
____	33.	Preparing a hidden agenda will help you avoid wasting time and move smoothly from subject to subject during a meeting.
____	34.	Any successful meeting will address all topics including those from both planned and hidden agendas.
____	35.	It is possible to relax only after work.
____	36.	Cigarette smoking is the most important single preventable cause of death in our society.
____	37.	An effective exercise program includes rigorous routines of one hour in length each day of the week.
____	38.	Every individual is given the same amount of time each day to be wasted or well spent.
____	39.	Smoking during pregnancy has been associated with premature births, small or underweight babies, and respiratory and cardiovascular problems in infants.
____	40.	Smoking can become both physically and psychologically addictive.

Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.
____	41.	The 4 C's of communication are ____.
a.	complete, concise, correct, and controversial	
b.	complete, concise, correct, and conversational	
c.	complete, concise, correct, and continual	

____	42.	The “kiss” rule for writing a message stands for ____.
a.	keep it short and simple	
b.	keep it safe and short	
c.	keep it safe and silent	

____	43.	Giving back information to an individual that evaluates his or her actions and states what the receiver understood is called ____.
a.	feedup	
b.	feedback	
c.	feeddown	

____	44.	The person to whom a message is sent is called the ____.
a.	sender	
b.	observer	
c.	receiver	

____	45.	The study of the meanings and the changing meanings of words is called ____.
a.	semantics	
b.	phonetics	
c.	harmonics	

____	46.	One expert states that nonverbal communication accounts for at least ____.
a.	50 percent of the impact of our communication	
b.	93 percent of the impact of our communication	
c.	25 percent of the impact of our communication	

____	47.	The medium of a message refers to ____.
a.	the contents in the middle of a message	
b.	the average length of time of the message	
c.	the form in which it is communicated	

____	48.	To get people to open up to you, you should ____.
a.	look people in the eye, sit with arms and legs crossed, and lean backward when listening	
b.	avoid looking people in the eye, sit with arms and legs uncrossed, and lean forward when listening	
c.	look people in the eye, sit with arms and legs uncrossed, and lean forward when listening	

____	49.	A conscious effort to listen to both the verbal and nonverbal components of what someone is saying, without prejudging, is called ____.
a.	passive listening	
b.	active listening	
c.	conducive listening	

____	50.	Silence ____.
a.	has no place in effective communications	
b.	is seldom used in the communication process	
c.	can communicate power, uncertainty, agreement, or disapproval	

____	51.	Making moral choices involves ____.
a.	ethics	
b.	only what is legal	
c.	both A and B	

____	52.	The strict adherence to a code of behavior is ____.
a.	ethics	
b.	values	
c.	integrity	

____	53.	Unethical practices cut across ____.
a.	the political spectrum	
b.	the sports arena	
c.	all professions	

____	54.	Means of determining acceptable choices in our ethical decision making include ____.
a.	ethical dilemmas	
b.	behaviors subject to the foreign corrupt policy act	
c.	legality, personal morality, enlightened self-interest, codes of ethics, and common practices	

____	55.	If your basis for a decision about a certain action involves asking yourself whether it is within the legal limits, you are using ____.
a.	personal morality as a means of deciding	
b.	legality as a means of deciding	
c.	enlightened self-interest as a means of deciding	

____	56.	When our sense of values or social responsibility is questioned internally or challenged externally, we are experiencing an ____.
a.	ethical dilemma	
b.	identity crisis	
c.	ethics crisis	

____	57.	To strengthen your ability to be ethical on the job, you must have the support of ____.
a.	a code of ethics	
b.	clear-cut decisions	
c.	an ethical boss	

____	58.	Steps being taken by companies to address ethics include ____.
a.	adopting codes of ethics	
b.	conducting in-house seminars	
c.	both A and B	

____	59.	The role of the CEO in whether an ethics program is successful ____.
a.	is key	
b.	is minor	
c.	is unknown	

____	60.	In understanding your responsibility regarding ethical behavior at work, you should ____.
a.	know your own value system	
b.	know the ethics and norms of your place of business	
c.	both A and B	

____	61.	A generic term used to describe the workings of teams in achieving common goals and objectives is ____.
a.	team concept	
b.	teambuilding	
c.	team effectively	

____	62.	The healthy struggle toward goal accomplishment without interference is called ____.
a.	conflict	
b.	competition	
c.	synergism	

____	63.	The major cause of conflict among team members is called ____.
a.	incompatibility	
b.	organizational reliance	
c.	both A and B	

____	64.	An effective team member ____.
a.	is flexible and shares information	
b.	is focused on personal rewards	
c.	wants power and authority	

____	65.	Operating effectively in the rapidly changing environment of today's workplace requires ____.
a.	adaptability	
b.	ambiguity	
c.	conflict	

____	66.	The controversy or disagreement between individuals or a team about goals is called ____.
a.	competition	
b.	dysfunction	
c.	conflict	

____	67.	Differing organizational goals and personal goals are called ____.
a.	organizational reliance	
b.	interpersonal incompatibility	
c.	goal ambiguity	

____	68.	When both parties defer conflict resolution to a decision by an outside authoritative figure, it is a technique known as ____.
a.	avoidance	
b.	compromising	
c.	forcing	

____	69.	Openly exchanging information and actively working through differences to ensure that some agreeable resolve is reached is a conflict resolution technique known as ____.
a.	leading	
b.	confrontation	
c.	smoothing	

____	70.	Drawbacks of teamwork can include ____.
a.	individual anonymity	
b.	loss of power and authority	
c.	both A and B	

____	71.	The physical state of the body in response to environmental pressures that produce emotional discomfort is known as ____.
a.	procrastination	
b.	stress	
c.	workaholism	

____	72.	The most common timewasters experienced by individuals are ____.
a.	lack of planning and telephone games	
b.	drop-in visitors and procrastination	
c.	both A and B	

____	73.	A list of what is to be accomplished during a meeting is called ____.
a.	a time log	
b.	a planned agenda	
c.	a priority list	

____	74.	The single most preventable cause of death in our society is ____.
a.	cigarette smoking	
b.	cardiovascular disease	
c.	obesity	

____	75.	Persons who are consumed by their jobs and derive little pleasure from other activities are called ____.
a.	workaholics	
b.	procrastinators	
c.	efficiency experts	

____	76.	The body's physical response to anxiety is commonly known as ____.
a.	the fight or flight response	
b.	stress	
c.	psychological overload	

____	77.	Topics that meeting attendees wish to discuss that have no relevance to the meeting's real purpose are known as ____.
a.	action items	
b.	hidden agendas	
c.	planned agendas	

____	78.	Personalities that tend to be highly competitive, aggressive, achievement-oriented, and impatient are known as ____.
a.	Type B personalities	
b.	Type A personalities	
c.	Type T personalities	

____	79.	As many as 75 percent of all medical complaints are ____.
a.	smoking related	
b.	alcohol related	
c.	stress related	

____	80.	Attempts made by organizations to address the emotional and physical health of individuals in the workplace are called ____.
a.	wellness programs	
b.	planned agendas	
c.	relaxation clinics	

FinalExam
Answer Section

TRUE/FALSE
  1.  ANS:  T  REF:  228
  2.  ANS:  T  REF:  229
  3.  ANS:  F  REF:  232
  4.  ANS:  T  REF:  233
  5.  ANS:  F  REF:  233
  6.  ANS:  T  REF:  234
  7.  ANS:  T  REF:  235
  8.  ANS:  F  REF:  243
  9.  ANS:  T  REF:  243
  10.  ANS:  T  REF:  248
  11.  ANS:  F  REF:  468
  12.  ANS:  T  REF:  477
  13.  ANS:  T  REF:  472
  14.  ANS:  F  REF:  473
  15.  ANS:  F  REF:  475
  16.  ANS:  T  REF:  479
  17.  ANS:  F  REF:  482
  18.  ANS:  F  REF:  484
  19.  ANS:  T  REF:  473
  20.  ANS:  F  REF:  468
  21.  ANS:  F  REF:  174
  22.  ANS:  F  REF:  176
  23.  ANS:  T  REF:  180
  24.  ANS:  T  REF:  183
  25.  ANS:  F  REF:  185
  26.  ANS:  T  REF:  188
  27.  ANS:  T  REF:  189
  28.  ANS:  T  REF:  180
  29.  ANS:  F  REF:  181
  30.  ANS:  T  REF:  183
  31.  ANS:  F  REF:  551
  32.  ANS:  T  REF:  562
  33.  ANS:  F  REF:  562
  34.  ANS:  F  REF:  563
  35.  ANS:  T  REF:  567
  36.  ANS:  T  REF:  566
  37.  ANS:  F  REF:  566
  38.  ANS:  T  REF:  555
  39.  ANS:  T  REF:  566
  40.  ANS:  T  REF:  566
MULTIPLE CHOICE
  41.  ANS:  B  REF:  239
  42.  ANS:  A  REF:  238
  43.  ANS:  B  REF:  228
  44.  ANS:  C  REF:  228
  45.  ANS:  A  REF:  232
  46.  ANS:  B  REF:  241
  47.  ANS:  C  REF:  248
  48.  ANS:  C  REF:  245
  49.  ANS:  B  REF:  234
  50.  ANS:  C  REF:  229
  51.  ANS:  A  REF:  468
  52.  ANS:  C  REF:  468
  53.  ANS:  C  REF:  473
  54.  ANS:  C  REF:  475
  55.  ANS:  B  REF:  475
  56.  ANS:  A  REF:  477
  57.  ANS:  C  REF:  482
  58.  ANS:  C  REF:  482, 483
  59.  ANS:  A  REF:  482
  60.  ANS:  C  REF:  484
  61.  ANS:  A  REF:  174
  62.  ANS:  B  REF:  188
  63.  ANS:  C  REF:  189
  64.  ANS:  A  REF:  181
  65.  ANS:  A  REF:  180
  66.  ANS:  C  REF:  188
  67.  ANS:  C  REF:  189
  68.  ANS:  C  REF:  190
  69.  ANS:  B  REF:  190
  70.  ANS:  C  REF:  183
  71.  ANS:  B  REF:  551
  72.  ANS:  C  REF:  556
  73.  ANS:  B  REF:  562
  74.  ANS:  A  REF:  566
  75.  ANS:  A  REF:  568
  76.  ANS:  A  REF:  551
  77.  ANS:  B  REF:  562
  78.  ANS:  B  REF:  568
  79.  ANS:  C  REF:  554
  80.  ANS:  A  REF:  548