Diagnosing and repairing office automation equipment including: P.C.'s, printers, plotters, fax machines, copiers, microfiche reader/printers and word processors. Teaching assorted courses. Providing technical support. Logistics. Other duties as required. I have also maintained mainframe computer systems and mainframe channel connect equipment including: disk drives , tape drives, printers, card reader/punches and terminals.
Employment History:
April 2008 to Present Daly Computers, Inc. Customer Engineer
Areas covered: State of Maryland; Northern VA; Washington DC; Eastern Panhandle of WV.
Responsibilities include: Diagnosing and repairing Printers, Plotters, Fax machines, PC's, and servers. Bench repair of equipment for a statewide contract. Managing warranty exchange and shipping of items not repaired on bench.
July 1990 to March 2008 General Dynamics IT, (FCBS, Inc/CHM/ECI), Customer Engineer
Areas covered: Martinsburg, West Virginia; Washington, D.C.; Winchester, VA; Hagerstown, MD; Frederick, MD; Chambersburg, PA; Mechanicsburg, PA
Responsibilities included: Diagnosing and repairing Printers, Plotters, Fax machines, copiers, PC's, servers, and workstations.
November 1989 to July 1990 Telos, Senior C.E.
Chambersburg, Pennsylvania (Letterkenny Army Depot)
Responsibilities included: Diagnosing and repairing mainframe channel connect equipment such as tape drives, printers and disk drives. Maintaining P.C.'s, P.C. printers, keypunches, microfiche reader/printers and a wide variety of terminals. Providing technical support on STC and IBM equipment. Sourcing and ordering parts for the branch.
October 1980 to October 1989 Granada Computer Services, Inc.
(DPCE Inc. / SysTec Inc.) West Virginia, Virginia, Washington D.C.
Positions held:
Field Manager, April 1988 to October 1989, Responsibilities included: local, national and international accounts. Areas covered included: Martinsburg, West Virginia; Richmond, Williamsburg, Norfolk and Virginia Beach, Virginia; Guantanamo Bay and Bermuda. Provided company-wide technical support and took service calls when necessary.
Senior Field Engineer, 1983 to 1988, From 1985 to 1987 I was responsible for customer satisfaction at the IRS National Computer Center. Responsibilities included: Maintaining systems, tape drives, disk drives, printers, card reader/punches and keypunches. Providing technical support. Developing and teaching tape drive courses. Creating many documents used by the company to support STC tape drives. Sourcing and ordering parts for my branch. I was also often used to assist other branches.
Field Engineer, 1980 to 1983, Responsibilities included: Maintaining systems, tape drives, disk drives, printers, card reader/punches. Ordering parts for the branch. Providing occasional technical assistance. Developed and taught a Telex 6420 tape drive course.
April 1978 to October 1980 Telex Computer Products
Washington D.C. 1978 - 1979; Atlanta, Georgia 1979 - 1980.
Positions held: Field Engineer and Associate Field Engineer.
Maintained tape drives, disk drives, printers and memory units.
Certifications:
A Plus, with Microsoft Windows and DOS Environments specialty
Hewlett Packard
-LaserJet Solutions Accredited Platform Specialist
-DesignJet Solutions Accredited Platform Specialist
-Accredited Presales Professional
-HP Service Authorizations, see list
Xerox
-DocuPrint N24, N32, N40, N3225, and N4245 Printers
-Phaser 560, 740, 750, and 780 Printers
Education:
Ongoing Self Study including: Reading, audiocassettes and videos.
January 1996 to May 1996 Shepherd College, Shepherdstown, WV, Computer Language Concepts.
August 1993 to December 1993 Shepherd College, Shepherdstown, WV, Data Communication & Local Area Networks.
September 1977 to April 1978 Control Data Institute, Atlanta, Georgia, Honor Graduate.
September 1976 to December 1976 University of Georgia, Athens, Georgia.
September 1973 to June 1976 Cedar Shoals High School, Athens, Georgia
September 1972 to June 1973 Gonzaga High School, Washington D.C.
Clearances held:
2000 to 2007 Secret
1990 to 2001 MBI (Minimum Background Investigation)
1987 to 1988 Secret
1983 to 1987 Top Secret